Ordered more than ten items on Black Friday, waited three weeks to get my order and it wasn't until I opened the package did I realize I had items missing. I had to go out of my way to get the store credit I was owed, and since I purchased the items during a sale the amount I was refunded was not even enough to repurchase the items I was missing. I recently decided to use my gift card from my refund and after placing in order for items that were in stock, I get an email the next day saying the item is no longer in stock and was refunded again. The clothes are cute enough but between the subpar customer service and issues with missing items it is not worth the trouble at all. The only reason I keep ordering is because that's the only way I'll get my money back.

I have spent well over $1000 at Fashion Nova. I love the style of the clothes, the fit, and the comfort. This site is unique because of its trending boutique style clothing for an affordable price. I've never experienced any problems ordering for the site or delivery. However, it would be nice to include the the size that the model is wearing. I also like the fact that popular items are often restocked. I will continue to purchase from Fashion Nova.

Not only did my pants take about a week to get to me (after they falsely advertise 2-day shipping), they were not even CLOSE to the size i ordered. So now i have to pay to get them sent all the way back to CA, & just hope they actually receive it so i can get my store credit & try this all over again. If they don't get it, i will have lost about $50. Definitely never ordering here again. All these reviews make me wish i would have done some research before i just blindly ordered. Also their customer service is a joke, i have yet to talk to an actual human. All i get is automated responses. I just want my money back at this point but that's not even possible...

The problem with these "pop-up insta boutiques" is that they do not re-invest the money they make into their business. Fashion Nova lacks the basic business skills needed to run an online store. If an item is out of stock it only takes a minute to email a customer and let them know. If your policy is to issue a store credit. It is not the customer's job to follow-up to have the credit issued(then disabled). I have never experienced such horrible service. Thank goodness I used a credit card and can dispute the charge. STAY AWAY!

I ordered from Fashion Nova for the first time almost a month ago and I'm little bit frustrated with how things are being handled. First off, I ordered some clothes I was interested in on the website for a vacation. The order went through perfectly fine however the day I received the package 2 items were not in the package due to some "stock error." Then I was suppose to get store credit for both of the items. I was pretty upset about the whole thing because I did not have enough time to order more clothes from the site nor did I even want to. So here I am trying to give Fashion Nova a second chance because the clothes I received were very cute but I'm running into a problem yet again. I'm trying to use one of the gift cards I received as store credit and it is "disabled." It's safe to say I am quite unsatisfied with the service I have received.