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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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New York
2 reviews
5 helpful votes
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Scam?
January 7, 2017

I recently ordered two pairs of jeans off the fashion nova website. When my package arrived it had only one of my jeans and a note saying that there was an inventory error and that my jeans were not actually in stock. It continued and said that I would receive an electronic gift through my email. Which I have not yet received. That fact that I do not get a refund and instead store credit because of THEIR errors is very frustrating. I looked on the website and it still says that the jeans are in stock as well. Very unprofessional, frustrating and overall bad service. I DO NOT recommend and I will NOT be purchasing anything from here again

Date of experience: January 7, 2017
Fashion N. Fashion Nova Rep
over a year old

We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]

California
1 review
0 helpful votes
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I ordered around Christmas time and had already expected delays. My items were shipped quick, but USPS delayed it getting

Date of experience: January 7, 2017
Illinois
1 review
0 helpful votes
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Postmates shipping
January 8, 2017

I had an event I needed to go to on Friday and didn't have time to go to the mall or order anything at that time, so I ordered something and

Date of experience: January 7, 2017
Illinois
1 review
0 helpful votes
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Never write reviews
January 8, 2017

I feel like people are overly angry, but you should expect delays during the holidays. And if you don't want it delayed, then overnight your package or just wait.

Date of experience: January 7, 2017
California
1 review
0 helpful votes
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Smooth return process
January 18, 2021

Return process was quick and easy. And for the people complaining about returns, every other company has a "no money back" return policy. It's on their website for you to read before you even make your purchase.

Date of experience: January 7, 2017
California
1 review
0 helpful votes
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Satisfied
October 7, 2023

I ordered a really cute dress i needed for date night. I was iffy about ordering online because i had bad experience in the past with online ordering. It said it would arrive in 2 to 3 business days which was perfect time for my date. I was so nervous because it didn't get to me by friday night and i was very disappointed but by saturday morning my dress came in the mail! No complains, but it did have me anxious. I loved my dress!

Date of experience: January 7, 2017
Washington
1 review
0 helpful votes
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Expirence
January 7, 2017

I bought some dresses online but the order was delayed but when my dresses arrived I was so happy with my order I loved how it fit! Thank you fashion nova

Date of experience: January 7, 2017
Nevada
1 review
0 helpful votes
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I do all my shopping at Fashion Nova, not once have I had any problems the jeans are true to size and they make my butt look great!
The dresses are so cute! Any event I'm attending, fashion nova got me
I see so many reviews of girls saying that the dresses don't fit order the right size and you won't have a problem, the customer service is amazing love the girls, so helpful and cute

Date of experience: January 6, 2017
California
1 review
0 helpful votes
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Amazing customer service
January 18, 2021

I had the pleasure of visiting your montebello location over the weekends and it's was a great experience. I was greeted with seconds of walking into the store and was helped out by your amazing associate Chris. Chris helped me fine several outfits and the items I wanted and couldn't find he went above and beyond to find a location that did.

Date of experience: January 6, 2017
California
1 review
0 helpful votes
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Loveu my order
January 7, 2017

My dress for new years was beautiful and the material was good quality! It looked amazing! The shipping took a bit longer than expected, but that

Date of experience: January 6, 2017
New Jersey
1 review
1 helpful vote
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Perfect Fit
January 7, 2017

Their stuff is good material! Beautiful! I feel just like Kylie Jenner ;) thanks for finding me an affordable dupe!

Date of experience: January 6, 2017
New Jersey
1 review
1 helpful vote
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In love
January 7, 2017

I'm in love with my recent dress purchase comfortable, sexy, chick.

Date of experience: January 6, 2017
New Jersey
1 review
1 helpful vote
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Dress review
January 7, 2017

I got the demi dress for a wedding! I absolutely loved it. I received so many compliments! True to size; comfortable material!

Date of experience: January 6, 2017
New Jersey
1 review
0 helpful votes
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My online experience at Fashion Nova was excellent. Thr shipping took exactly 3-5 days like they promised and the items I ordered were just fabulous! I am in love with fashion nova's jeans and their Nova season jumpsuits and cannot wait until my new orders arrive!

Date of experience: January 6, 2017
New Jersey
1 review
1 helpful vote
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I love my jeans and boots from fashion nova. The only jeans that fit me perfectly and the boots omg I get a complaint on them everyday that I wear them. I ordered online and it came in like 3 days which is really good to me because most online shopping take 5 business days or more bummer but fashion nova put a smile on my face.

Date of experience: January 6, 2017
New Jersey
1 review
1 helpful vote
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Great customer service
January 7, 2017

I was greeted as soon as I walked in the store and was asked if I needed assistance. Everyone was very helpful and friendly

Date of experience: January 6, 2017
Nevada
1 review
0 helpful votes
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An amazing experience
January 7, 2017

My online experience with this company was phenomenal and super quick. The tools the site has allowed me to search what I wanted and pay with no hassle. I've purchased clothing multiple times and have always had a hassle free experience.

Date of experience: January 6, 2017
California
1 review
0 helpful votes
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I went into Fashion nova and the girls there are great they help me with what I needed!

Date of experience: January 6, 2017
New Jersey
1 review
0 helpful votes
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I'm so happy that Fashion Nova exists. This store is truly a one stop shop for everything, online and in the mall. Their jeans never fail to amaze me and they always have a dress for any occasion. I prefer to go into the store, but the online site is great as reliable, fast shipping. Just amazing.

Date of experience: January 6, 2017
California
1 review
0 helpful votes
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Best online site!
January 7, 2017

I love Fashion nova! Most online sites take so long to ship but not Fashion nova there super fast with the shipping! I love the clothes they post keeping me up todate with the trends

Date of experience: January 6, 2017