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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I recently ordered two pairs of jeans off the fashion nova website. When my package arrived it had only one of my jeans and a note saying that there was an inventory error and that my jeans were not actually in stock. It continued and said that I would receive an electronic gift through my email. Which I have not yet received. That fact that I do not get a refund and instead store credit because of THEIR errors is very frustrating. I looked on the website and it still says that the jeans are in stock as well. Very unprofessional, frustrating and overall bad service. I DO NOT recommend and I will NOT be purchasing anything from here again
I ordered around Christmas time and had already expected delays. My items were shipped quick, but USPS delayed it getting
I had an event I needed to go to on Friday and didn't have time to go to the mall or order anything at that time, so I ordered something and
I feel like people are overly angry, but you should expect delays during the holidays. And if you don't want it delayed, then overnight your package or just wait.
Return process was quick and easy. And for the people complaining about returns, every other company has a "no money back" return policy. It's on their website for you to read before you even make your purchase.
I ordered a really cute dress i needed for date night. I was iffy about ordering online because i had bad experience in the past with online ordering. It said it would arrive in 2 to 3 business days which was perfect time for my date. I was so nervous because it didn't get to me by friday night and i was very disappointed but by saturday morning my dress came in the mail! No complains, but it did have me anxious. I loved my dress!
I bought some dresses online but the order was delayed but when my dresses arrived I was so happy with my order I loved how it fit! Thank you fashion nova
I do all my shopping at Fashion Nova, not once have I had any problems the jeans are true to size and they make my butt look great!
The dresses are so cute! Any event I'm attending, fashion nova got me
I see so many reviews of girls saying that the dresses don't fit order the right size and you won't have a problem, the customer service is amazing love the girls, so helpful and cute
I had the pleasure of visiting your montebello location over the weekends and it's was a great experience. I was greeted with seconds of walking into the store and was helped out by your amazing associate Chris. Chris helped me fine several outfits and the items I wanted and couldn't find he went above and beyond to find a location that did.
My dress for new years was beautiful and the material was good quality! It looked amazing! The shipping took a bit longer than expected, but that
Their stuff is good material! Beautiful! I feel just like Kylie Jenner ;) thanks for finding me an affordable dupe!
I'm in love with my recent dress purchase comfortable, sexy, chick.
I got the demi dress for a wedding! I absolutely loved it. I received so many compliments! True to size; comfortable material!
My online experience at Fashion Nova was excellent. Thr shipping took exactly 3-5 days like they promised and the items I ordered were just fabulous! I am in love with fashion nova's jeans and their Nova season jumpsuits and cannot wait until my new orders arrive!
I love my jeans and boots from fashion nova. The only jeans that fit me perfectly and the boots omg I get a complaint on them everyday that I wear them. I ordered online and it came in like 3 days which is really good to me because most online shopping take 5 business days or more bummer but fashion nova put a smile on my face.
I was greeted as soon as I walked in the store and was asked if I needed assistance. Everyone was very helpful and friendly
My online experience with this company was phenomenal and super quick. The tools the site has allowed me to search what I wanted and pay with no hassle. I've purchased clothing multiple times and have always had a hassle free experience.
I went into Fashion nova and the girls there are great they help me with what I needed!
I'm so happy that Fashion Nova exists. This store is truly a one stop shop for everything, online and in the mall. Their jeans never fail to amaze me and they always have a dress for any occasion. I prefer to go into the store, but the online site is great as reliable, fast shipping. Just amazing.
I love Fashion nova! Most online sites take so long to ship but not Fashion nova there super fast with the shipping! I love the clothes they post keeping me up todate with the trends
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day


We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]