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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I've been obsessed with everything jean related. I ordered the Fun House Jacket first, then the Sweet Stuff Heel, and now I am anticipating thewait to order the Pump It Up Boot! Jean material is the new fashion this year so for anyone interest I highly recommend Fashion Nova. I think my next purchase is velvet
Seriously could not order online because nothing ever fit right. Either other jeans I've purchased in the past fit big on the waist, and very tight towards the bottom, or the opposite. So comforting knowing I have a place to buy a pair of jeans that will fit so comfortably. Thanks guys! Recommend to everyone!
I ordered 23 pieces of cloth from fashion nova for my birthday this Saturday last week and u guys said processing time is 24-48 hour's now your processing is now 6day's the most annoying part is y'all don't never pick your call's nor reply email's cuz have sent u like a thousand of mail's just please refund my money or I will have to call my bank to dispute the charge
Im sure you all heard that theyre known for their jeans and it is so true! I got the Canopy Jeans' and im so in love. I have them in like 4 colors and wear them all the time that I now need to buy other pairs. My next purchase will be the Glistening jeans! The material is so stretchy and comfy! I love that they're high waist too.
I never wore rompers or jumpsuits because I never really found the right fit. I ordered a black jumpsuit for my little sister, but the funny thing is that I ended up keeping it cause I loved how it looked so much. I dont really like my outfit to looked too fitted, but this jumpsuit made my body look so curvy! I think I will purchase a romper next! Always fun to go out of your comfort zone right!
I didn't understand the size guide so much so I reached out to the team and everyone was so nice! I was recommended on which size to order and what might fit me best. They have a best sellers section so that really helped me also find some clothes. Love everything from their jeans to their jewelry! Thanks for the help guys! Will be returning.
I was waiting forever for the Puma sandals to come back in stock, but then I seen the cute sliders on Fashion Nova, and I ordered a pair for myself, my mom, and sister. So much cheaper! So cute. I got the black ones, and I think im going to buy another pair to wear out.
Never even heard of bodysuits until I went to the Montebello store. Now all I order online is bodysuits. It's final sale, but I always stick to my normal size and I am happy with how cute these tops looked with high wasted jeans.
Fashion Nova has about 30 pages of dresses! Takes you a while to chose, but youll def find the dress youre looking for. I was looking for a black dress for my sisters quince and I ended up adding 3 other dresses for whatever reason to my cart just because. Now Im set lol.
I would first like to say don't take on more orders then you can handle. I placed two orders MLK holiday weekend. The first order I received a tracking number. The second order I received a tracking number for also. For whatever reason my first order was lost in transit and I haven't been able to speak to ANYONE regarding my refund. Second order received with no problems. This was a birthday outfit so I am very pissed that I never got it and will now have to figure something out with my birthday in a couple of weeks
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I ordered a beautiful jumpsuit / romper / one piece,,, I am 5'8 so I know it's tricky finding one to fit. So I figured if I were to order a 1x I'd be straight. It looked exactly like the picture so I'm happy UNTIL I put it on. DID THEY RUN OUT OF FABRIC, BECAUSE WHERE AM I GOING TO FIT MY STOMACH, THERE'S PANTS, AND THE TOP THAT MY CHEST GOES IN, HOW... Second I get a shirt WITH 2 HOLES IN IT! I'm livid
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
Seriously LOVE all their heels! I've ordered so many thigh highs and booties! Literally my whole closet is Fashion Nova now.
Such a steal! I bought 8 items for under $100. I cant wait to get my items when i have a bigger check. Shout out to you guys for not over pricing your items like other companies do. Makes us customers feel appreciated!
I fell in love with a dress on the website. It wasn't In Stock when I first wanted it a couple of months ago so I clicked the Notify when back In Stock link. I put in my email and waited then the first of this month they emailed me and said it was back In Stock. So my boyfriend immediately bought the dress for me. They confirmed the payment and a week later I got a tracking number, saying that it shipped. So I kept checking it and it didn't say where it was or that it was in transit. So I thought I'll wait maybe they are busy with orders. Then like 2 days later I get an email from them. They tell me Oops our bad, the item you bought wasn't actually In Stock. Then they said that the money would be refunded back into my account and gave me a 10% discount for my next order. Even though the dress was lowered down to 12.47 I'm still pissed. I will never order from this place again. I can't believe beauty gurus on youtube and instagram models sponsor their $#*!. Fashion Nova rips off more people than they sell to. I'm waiting to see if they will actually refund the money.
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
Basically, I ordered my BIRTHDAY outfit a week ago from them after DMing the ig fashionnova page and questioning them, and then confirming how good of a buy it would be they explained that if I spent over 75 dollars I would get free two day shipping and all that good stuff and I went and did as told because I wanted a fast delievery, turns out after I ordered my items they emailed me 4 days later saying oops we didn't have that item in stock not only that I didn't receive my refund! They want to only give me money in gift card form for there store which I don't want, and still to this day I have yet to receive my shoes, I emailed them and I have yet to receive an email as well as I wrote a review on their page and they deleted me instead of acknowledging my presence and how upset I was besides being very unprofessinal they have no customer service and their rude. I wouldn't recommend anyone but from here unless it's 3 months in advance, but again I hope you guys have a better experience than myself! Have a blessed day.
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I do not recommend Fashion nova to buy boots they sent mr the wrong boot size twice.So I paid shipping twice.
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
If Baddie Winkle can look good in their stuff so can I! I followed them after seeing her put a post up for them and have been very satisfied with the dresses that I've received.
I buy jeans for my girl here all of the time. Her a** is everything in them bruhh. You wont regret it man get on it!
I always have a hard time trusting stores that say they sell plus size. But fashion nova has been doing a good job offering sexy and trendy clothes for big girls!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day


We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]