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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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This company has great marketing strategies. I saw some of their ads on FB, but what drew me in was their Instagram accounts. They have both a Fashion Nova Curve account and a Fashion Nova account. I saw them on the popular page over and over, and now all my friends have at least two-three pairs of clothing with them. I checked out the site, found a bunch of cute clothes and my shipment came in about 3 days. The bags were pink (love pink anything). I was really happy with everything.
So I saw the hype and all about Fashion nova, clothes were not that expensive so I decided to try and order. I spend a good amount of money but the shipping took like 2 or 3 weeks if i remember correctly. It took forever to get here, their 2 day shipping does not work for everybody. Some people get it faster, some people get it in weeks, some in months and for some they NEVER receive their package. I was scared about mine cuts I did not want to lose my money. I saw in the tracking number that USPS KEPT RETURNING THE PACKAGE TO FASHION NOVA, then i went to find out why and it was bacause fashion nova did not pay the proper amount of shipping so USPS wasn't gonna make ME pay for FN mistake so they kept returning. I called FN like 50 times literally, until they finally picked up. Emails don't even get responded so don't bother. I told the lady about the package being returned twice, she contacted the shipping department, they fixed the mistake, and she made sure my package was delivered by FEDEX instead. She was very nice and helpful. After all the trouble i got my package the next day! Everything was in the box, quality is cheap, you are better off going to the mall. SAVE YOURSELF THR TROUBLE
Told me my order was shipped and the day of delivery they emailed me saying it was out of stock. Im so pissed i will never ever use this site again. Plz nobody this is a ripp of do not use
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I received two emails saying my package delivered and I never got it. Fashion Nova have yet to respond to my emails and their phone number has a boogas voice mail saying they're closed and they're not! I WON'T MY PACKAGE
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I ordered a jumpsuit and even though I had read a lot of bad reviews, I still gave it a try. It got here in 4 days instead of 2, but once I got it and tried it on, it was all good. Love how it looks on me
Okay so this is my 3rd time ordering from fashion nova and the first time I ordered pants and the color wasn't what it looked like online, second time everything was perfect! Now the third time. The pants aren't how they looked, AGAIN! I ordered a ripped pair and the online pair looked nice but when I got them in person their is way more rips then how it is online! I'm so mad. I can't return either because I need jeans for a special kind of shoes I got and these jeans are the best for it. Fashion Nova please make your pants look how they do online look the same in person.
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
They are thieves and steal cash i shopped 110$ and they keep sending me gift vouchers. My gift voucher is 55$ they have already stolen 50$. They will first send you email saying your parcel has been shipped out then later they send you a $#*!ing gift voucher with less money... DONT SHOP With fashionova you better donate that money to charity#*! They won't tell you when stuff Is sold out and will send you a coupon saying oops that doesn't even compare to how much money you spent.
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
BEWARE before you buy. I ordered online and not only does it take way longer than the promised two day shipping, but I returned the items I did not like over 10 weeks ago and have yet to receive any store credit! Oh and they didn't send me one of my items and just sent me a 10 percent off oops coupon instead of refunding my money. I have contacted them via email multiple times and reached out via social media as well and have yet to receive a response as to what is going on with my order. Super shady and untrustworthy.
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I've used Fashion Nova a few times so far. Honestly, I've had great experiences so far. Love the stuff-- is it the best quality out there? Hell no, but it's on par with what you pay. I order from Canada, and I always get my stuff in decent time. The one time they accidentally ran out of something I ordered they reimbursed with an online gift card. The fit is great, too. I'm a little on the curvier side and thus wary of online shopping but this has been the bomb so far.
If you're someone who loves a pair of high waisted jeans, go shop at fashion nova. They have plenty to choose from. I seen the Classic high waist skinny jeans on some girl on IG and they are the best online purchase I've ever made.
Fashion nova has the worst time n shipping so late that they even send wrong items. You guys should be more professional..
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
Every dress is a must have! I fell in love with everything. The video girl dress is my favorite purchase from the site. Compliments left to right. I'm waiting for another dress to come back in stock and the wait is killing me. Please restock! Your items are so pretty!
I placed my order on cyber Monday, it is now February 2017 and I STILL have not received my clothes or a refund! They ALSO have not responded to any of my calls or emails.
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
It is hard to shop here as youll never decide on what to order. I end up checking out with about 15 items when I had only went on for one. They have such pretty/cute fashionable items. I cant decide! I want everything!
I can't believe this site has these many items. I went in for a top and my cart totaled to like $100. I went from getting a cute top, to a couple of crop tops, to a pair of colored jeans, then to a valentines set. I dont even have a boyfriend lol but I guess I'll be wearing the valentines outfit for myself!
Im a shopaholic now because of them! I swear their jeans are so cheap and comfy! I ordered a size 7 (my original size) and it fits like a glove let me tell you. I have so many of their ripped jeans its crazy. Glove let me tell you. I have so many of their ripped jeans its crazy.
Never knew they carried sizes 3X until recently. They don't have plus size models on the website, which I hope they do end up doing later on, but someone on Twitter posted the link to their curve page on Instagram so I placed an order. Such a good feeling that websites like this also care about thethicker people.
These jeans fit my curvy figure perfectly. Finally the gap in the back of my jeans is gone. I bought 4 pairs. Two in light blue, one medium and one dark. The fabric is soft and stretchy and extremely comfortable.
So cheap and cute. They have a lot of different styles that range from sandals to sexy thigh hight boots. I swear I cant keep up with their new arrivals cause they have tooooooons of shoes! Love love love.
I dont understand how some people are so impatient with their orders? I am from NY and got my items right away! One item was out of stock but the kind representative issued me store credit to purchase another item. Really love them and most importantly love all my clothes.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day


We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]