Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Nina G.
Unfollow Nina G.
Share Review
Report Review

Impressed
February 8, 2017

This company has great marketing strategies. I saw some of their ads on FB, but what drew me in was their Instagram accounts. They have both a Fashion Nova Curve account and a Fashion Nova account. I saw them on the popular page over and over, and now all my friends have at least two-three pairs of clothing with them. I checked out the site, found a bunch of cute clothes and my shipment came in about 3 days. The bags were pink (love pink anything). I was really happy with everything.

Date of experience: February 7, 2017
New Jersey
2 reviews
7 helpful votes
Follow Joselyn G.
Unfollow Joselyn G.
Share Review
Report Review

So I saw the hype and all about Fashion nova, clothes were not that expensive so I decided to try and order. I spend a good amount of money but the shipping took like 2 or 3 weeks if i remember correctly. It took forever to get here, their 2 day shipping does not work for everybody. Some people get it faster, some people get it in weeks, some in months and for some they NEVER receive their package. I was scared about mine cuts I did not want to lose my money. I saw in the tracking number that USPS KEPT RETURNING THE PACKAGE TO FASHION NOVA, then i went to find out why and it was bacause fashion nova did not pay the proper amount of shipping so USPS wasn't gonna make ME pay for FN mistake so they kept returning. I called FN like 50 times literally, until they finally picked up. Emails don't even get responded so don't bother. I told the lady about the package being returned twice, she contacted the shipping department, they fixed the mistake, and she made sure my package was delivered by FEDEX instead. She was very nice and helpful. After all the trouble i got my package the next day! Everything was in the box, quality is cheap, you are better off going to the mall. SAVE YOURSELF THR TROUBLE

Date of experience: February 7, 2017
Fashion N. Fashion Nova Rep
over a year old

We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]

Connecticut
1 review
2 helpful votes
Follow Tay d.
Unfollow Tay d.
Share Review
Report Review

Horrible
February 7, 2017

Told me my order was shipped and the day of delivery they emailed me saying it was out of stock. Im so pissed i will never ever use this site again. Plz nobody this is a ripp of do not use

Date of experience: February 7, 2017
Fashion N. Fashion Nova Rep
over a year old

We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]

Illinois
1 review
3 helpful votes
Follow Ashly d.
Unfollow Ashly d.
Share Review
Report Review

No Package
February 7, 2017

I received two emails saying my package delivered and I never got it. Fashion Nova have yet to respond to my emails and their phone number has a boogas voice mail saying they're closed and they're not! I WON'T MY PACKAGE

Date of experience: February 7, 2017
Fashion N. Fashion Nova Rep
over a year old

We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]

California
1 review
0 helpful votes
Follow Andrea K.
Unfollow Andrea K.
Share Review
Report Review

I ordered a jumpsuit and even though I had read a lot of bad reviews, I still gave it a try. It got here in 4 days instead of 2, but once I got it and tried it on, it was all good. Love how it looks on me

Date of experience: February 7, 2017
Washington
2 reviews
5 helpful votes
Follow Rosie F.
Unfollow Rosie F.
Share Review
Report Review

NOT WHAT IT LOOKS LIKE
February 7, 2017

Okay so this is my 3rd time ordering from fashion nova and the first time I ordered pants and the color wasn't what it looked like online, second time everything was perfect! Now the third time. The pants aren't how they looked, AGAIN! I ordered a ripped pair and the online pair looked nice but when I got them in person their is way more rips then how it is online! I'm so mad. I can't return either because I need jeans for a special kind of shoes I got and these jeans are the best for it. Fashion Nova please make your pants look how they do online look the same in person.

Date of experience: February 7, 2017
Fashion N. Fashion Nova Rep
over a year old

We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]

AE
1 review
3 helpful votes
Follow Wangare M.
Unfollow Wangare M.
Share Review
Report Review

Fashionova scammers
February 6, 2017

They are thieves and steal cash i shopped 110$ and they keep sending me gift vouchers. My gift voucher is 55$ they have already stolen 50$. They will first send you email saying your parcel has been shipped out then later they send you a $#*!ing gift voucher with less money... DONT SHOP With fashionova you better donate that money to charity#*! They won't tell you when stuff Is sold out and will send you a coupon saying oops that doesn't even compare to how much money you spent.

Date of experience: February 6, 2017
Fashion N. Fashion Nova Rep
over a year old

We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]

Canada
1 review
2 helpful votes
Follow Sarah Y.
Unfollow Sarah Y.
Share Review
Report Review

Money Stealers
February 6, 2017

BEWARE before you buy. I ordered online and not only does it take way longer than the promised two day shipping, but I returned the items I did not like over 10 weeks ago and have yet to receive any store credit! Oh and they didn't send me one of my items and just sent me a 10 percent off oops coupon instead of refunding my money. I have contacted them via email multiple times and reached out via social media as well and have yet to receive a response as to what is going on with my order. Super shady and untrustworthy.

Date of experience: February 5, 2017
Fashion N. Fashion Nova Rep
over a year old

We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]

Canada
1 review
0 helpful votes
Follow Emma T.
Unfollow Emma T.
Share Review
Report Review

I've used Fashion Nova a few times so far. Honestly, I've had great experiences so far. Love the stuff-- is it the best quality out there? Hell no, but it's on par with what you pay. I order from Canada, and I always get my stuff in decent time. The one time they accidentally ran out of something I ordered they reimbursed with an online gift card. The fit is great, too. I'm a little on the curvier side and thus wary of online shopping but this has been the bomb so far.

Date of experience: February 3, 2017
New Jersey
1 review
0 helpful votes
Follow Natalie M.
Unfollow Natalie M.
Share Review
Report Review

High Waist
February 4, 2017

If you're someone who loves a pair of high waisted jeans, go shop at fashion nova. They have plenty to choose from. I seen the Classic high waist skinny jeans on some girl on IG and they are the best online purchase I've ever made.

Date of experience: February 3, 2017
Nevada
1 review
1 helpful vote
Follow Maria g.
Unfollow Maria g.
Share Review
Report Review

Fashion nova sucks!
February 4, 2017

Fashion nova has the worst time n shipping so late that they even send wrong items. You guys should be more professional..

Date of experience: February 3, 2017
Fashion N. Fashion Nova Rep
over a year old

We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]

New Jersey
1 review
0 helpful votes
Follow Laura A.
Unfollow Laura A.
Share Review
Report Review

Sexy dresses
January 18, 2021

Every dress is a must have! I fell in love with everything. The video girl dress is my favorite purchase from the site. Compliments left to right. I'm waiting for another dress to come back in stock and the wait is killing me. Please restock! Your items are so pretty!

Date of experience: February 3, 2017
Texas
1 review
3 helpful votes
Follow Alaijah G.
Unfollow Alaijah G.
Share Review
Report Review

I placed my order on cyber Monday, it is now February 2017 and I STILL have not received my clothes or a refund! They ALSO have not responded to any of my calls or emails.

Date of experience: February 3, 2017
Fashion N. Fashion Nova Rep
over a year old

We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]

California
1 review
0 helpful votes
Follow Sammantha L.
Unfollow Sammantha L.
Share Review
Report Review

So pretty
February 3, 2017

It is hard to shop here as youll never decide on what to order. I end up checking out with about 15 items when I had only went on for one. They have such pretty/cute fashionable items. I cant decide! I want everything!

Date of experience: February 2, 2017
Nevada
1 review
0 helpful votes
Follow Betsy v.
Unfollow Betsy v.
Share Review
Report Review

My favorite
February 3, 2017

I can't believe this site has these many items. I went in for a top and my cart totaled to like $100. I went from getting a cute top, to a couple of crop tops, to a pair of colored jeans, then to a valentines set. I dont even have a boyfriend lol but I guess I'll be wearing the valentines outfit for myself!

Date of experience: February 2, 2017
California
1 review
1 helpful vote
Follow silvia m.
Unfollow silvia m.
Share Review
Report Review

Jeans to die for
February 3, 2017

Im a shopaholic now because of them! I swear their jeans are so cheap and comfy! I ordered a size 7 (my original size) and it fits like a glove let me tell you. I have so many of their ripped jeans its crazy. Glove let me tell you. I have so many of their ripped jeans its crazy.

Date of experience: February 2, 2017
California
1 review
0 helpful votes
Follow Veronica C.
Unfollow Veronica C.
Share Review
Report Review

PLUS SIZE
February 3, 2017

Never knew they carried sizes 3X until recently. They don't have plus size models on the website, which I hope they do end up doing later on, but someone on Twitter posted the link to their curve page on Instagram so I placed an order. Such a good feeling that websites like this also care about thethicker people.

Date of experience: February 2, 2017
Washington
2 reviews
0 helpful votes
Follow Marilyn B.
Unfollow Marilyn B.
Share Review
Report Review

These jeans fit my curvy figure perfectly. Finally the gap in the back of my jeans is gone. I bought 4 pairs. Two in light blue, one medium and one dark. The fabric is soft and stretchy and extremely comfortable.

Date of experience: February 2, 2017
Texas
1 review
2 helpful votes
Follow Erlinda M.
Unfollow Erlinda M.
Share Review
Report Review

Shoes galore
February 2, 2017

So cheap and cute. They have a lot of different styles that range from sandals to sexy thigh hight boots. I swear I cant keep up with their new arrivals cause they have tooooooons of shoes! Love love love.

Date of experience: February 1, 2017
New Jersey
1 review
0 helpful votes
Follow Ana m.
Unfollow Ana m.
Share Review
Report Review

Shipping
January 18, 2021

I dont understand how some people are so impatient with their orders? I am from NY and got my items right away! One item was out of stock but the kind representative issued me store credit to purchase another item. Really love them and most importantly love all my clothes.

Date of experience: February 1, 2017