I've ordered a dress from them one time and it fot good! But recently I placed a order for my birthday outfit, I ordered two rompers and ONLY ONE came! I was pisssed! Fashion nova emailed me a day before my package came telling me "oops the item is no longer in stock". NO I want my money back not store credit! That mistake is on their end not mine... I ended up using the store credit anyways because I need a birthday outfit so hopefully this outfit actually gets delivered

I ordered a dress but when I opened my package there was a tiny hole on the side. I didn't know if it happened when my item was going through shipment, so I emailed customer service. I actually didn't think they would accept my exchange since the hole wasn't that big, but said they were more than happy to issue me a new dress. I could have taken it to get it tailored to be quite honest, but thankfully they shipped me a new dress once I returned the original. I always do love companies who have the mentality that the customer is always right!

My experience with Fashion Nova has been so so and much like many of the other writers here. Recently I was on the unhappy side as they sent me the wrong size item and only offered me a $10.00 store credit to return and reorder a sold out item. I was furious! I would still be spending money AND would end up with nothing! All I wanted was what I paid for. Similar things have happened to me with Forever 21 and Amazon but they both handled it 1000x better than FN. Never has a company ever made me feel like a liar and THEIR error was my fault. It was fine that they wanted pictures but this should have been something they could find out within their own system.

Also, be careful with some of their fabric. I ordered a dress and upon putting it on, I noticed it was unraveling in the very front. The worst part is that their return policy does not accept returns with prices ending in. 96.97 or. 98 cents so there was money down the drain! Bottom line: Fashion Nova has cute clothes for sale but I would strongly reconsider shopping with them again. They should really work on being better with complaints/customer satisfaction because sometimes it truly is not the customers fault. I guess they have never heard the saying customer is King.

I am a first time buyer at Fashion Nova. I ordered 6 pairs of jeans and a cardigan. I am missing two pairs of jeans. Online the site states that I received all items but on the receipt 2 items are crossed out.The items are now sold-out and I was never informed. I am highly dissapointed being that I'm being asked to submit receipts and information that customer service should have. I have submitted these things and still no refund. I oder clothes all the time from other sites. Never has anything like this happened. Buy with caution.

Fashion Nova f**ked up my order and they want me to spend my money and time to ship back an item I didn't ask for. Then they want me to repurchase the correct item with a store credit. To make matters worse, I can only be reimbursed $10 US for shipping costs! I live in Canada so I would still have to pay for shipping for the item I already ordered.

As a customer, I would expect the item sent to me without having to jump through hoops for it (as this was not my error). I rather not risk loosing money on this one purchase (as it will be more than $10.00 US to go through the process of shipping back an item I did not order and wasting my gas, money and time on a pair of jeans).

Also - I don't understand why I would have to repurchase an item I already ordered but have not received.

I've never written a review before but I'm so angry by their poor customer service, I just had to warn people that they are simply terrible! Plus, the correct items that I did receive are poor quality - complete scammers!

Order 2 items from them and when i receive my package only one item a $#*!ty card saying opss your item been sold out with a 10% off coupon, what the hell am i soppose to do with that. They didnt even bother calling me or sending me and email telking me my item been sold out and sending my money back instead wreks later after no reply they tell me they going to send me a gift card. Stupid enough i re order again the dress was nothing alike look like a cheap 10$ summer dress instead of a party gown dress and one item missing. Receive no dang reply after weeks later with another gift card. They give worst customer services and their items are way over priced from so $#*!ty.