Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm so $#*!ing fed up with fashionnova! I recently ordered some items 2 weeks before going out. Once my items were delivered I got an email that the shoes I order was out of stock. So I ordered once again, at this point I have a week left. Once those items were delivered I got another email saying the shoes I ordered was not in stock. WHY THE $#*! DO FASHIONNOVA LET ME BUY THINGS THAT ARE NOT IN STOCK?! I was depending on those shoes & now I have nothing. I WILL NOT BE ORDERED FROM FASHIONNOVA AGAIN!
HALF OF THE TIME, FASHION NOVA MAKES A MISTAKE AND SENDS YOU THE WRONG ITEM OR THE WRONG SIZE. FASHION NOVA DOES NOT DO RETURNS OR EXCHANGES. YOU HAVE TO PAY TO SEND THE ITEM BACK EVEN IF ITS THEIR MISTAKE. THEY DO NOT SEND A RETURN SLIP. THEN THEY CHARGE YOU A FREAKING 50 PERCENTTTT RESTOCKING FEE! 50 PERCENT! THEY ISSUE YOU LESS THEN HALF OF YOUR MONEY BACK IN STORE CREDIT. THEY NEVER GIVE YOU YOUR MONEY BACK CAUSE THEY WANT YOU TO KEEP SHOPPING FROM THEM. IF YOU PAY 100$ FOR SOMETHING AND YOU DECIDE TO RETURN IT. THEY WILL ISSUE YOU ABOUT 40$ BACK
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
A lot of clothes and amazing styles. Everyone always asks about my style and I hate to say sometimes cause I dont want anyone else copying me lol. Love you guys! Z
They have a HUGE! Diversity of clothes. Can't go wrong with them because there really is a lot to select from.
I am in between and it helps that they have fashion that doesn't just come in XS or S. Clothes are also nicely priced.
Saw a couple of their looks on Instagram because they posted a pic of my friend. So I tried them for myself bc everything looks pretty cute! I loved all my jeans and tops. Will order from them again.
They have items out of stock yet they still charge your card!?!?! Then they send you an email that they will give you a store credit instead. It's not like I wanted to exchange something. If you don't have an item, don't charge my card or give me back my credit on my credit card. They didn't want to give me back my money. They want all your money basically. Be careful where you spend you money. If you walk into a store and they charge you for something they didn't have in stock, you will get my money back period. That was your mistake not mine. There customer service sucks!
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I have an order I made one week ago worth over $100 and I've purchased from fashion nova many times but it's never taken this long for my order to be fulfilled or transit. Customer service told me my order may have already shipped but they said the problem revolved around The shipping of USPS saying they didn't give them a tracking number yet but it doesn't make sense. If it shipped, they would give y'all the tracking number reguardless. Getting worried cause I also made another purchase worth over $95 two days after my first mentioned order and I'm worried I won't be getting my $200 worth back...
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
Don't be afraid to order online because they are the best online shop I have become so comfortable with. I have a lot of trust in them as I have had so many bad experiences with other large companies. The only thing is that you cant exchange any items. They usually give you a gift card to repurchase something else. I love all their clothing. Sales are also so cheap!
Buy all my jeans from here now. I love their jeans/pants. Something about their pair of jeans make your body feel and look really good. From thefit to the design, I think everyone should own a pair!
I ordered two dresses 12 days back hoping to wear one of them on Valentine 2017 since they advertise the shipping time to have a maximum of 10 days for Europe orders. I have been waiting since and I got very dissapointed when nothing arrived on time. And this Valentine has passed me like this :(
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
So excited to wear my outfit tonight to dinner! They have multiple sexy red dresses, but I found the perfect one. I got the Stupid in love boyfriend and have a nice valentines day looking so good. They really know how to make you feel pretty. Dress in like a burgundy/red color. The padded cups are perfect so you dont have to wear a bra. Its very fitting, but stretchy.
I don't know why I am just finding about about Fashion Nova, but I addicted now. I got my order recently and everything is well fitted. I signed up for email notifications for the new arrivals and they have a lot to select from. I really like the outfits they put together. Gives me a good idea of what to wear when I go out. Really recommend as a new customer. Oh, shipping is good too. I know there was some concerns with that, but highly recommend.
Thanks to my boyfriend I got some cute items from this store. I was given a $200 gift card for my birthday and I went crazy ordering everything from tops, jeans (fits perfect), and some new cute booties. My boyfriend did mention he had to send in his verification for some kind of security thing, but he said ordering was easy and so it was it for myself.
I purchased a lot of items a few months ago and never received my Little White Lies top that I paid for - I just received an email asking me to write a review based on how I liked the top but I did not get it or a refund. I'm upset and this is certainly one of the reasons that I do not like to purchase clothing online.
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I ordered a couple items. 1st off, the material is good. I was happy with the fit and the fabric. I was surprised because everything is really. Outfits i bought. Love them overallaffordable, so I figured some items would be made okay, but it turned out to be more than good. I ordered 6 items under $100, so that goes to show how many
This brand has really gotten big in the last couple of years. I shopped with them in the past here and there, but now that theyre getting so known, I have been ordering way more. Pricing of all items are very good. I have seen similar items on other fashion stores and they over price them. I live in San Francisco, and the shipping is always under 2-3 days. I can't wait when I am in LA to shop at one of the stores.
My jeans fit great. Tops fit great. Dresses make me look too good. I love this online store. So many beautiful clothes without the expensive prices attached to them. Will be purchasing from them from now on.
I've been a long time customer since they launched the website and I can seince the quality has become horrible! Never order a big order from them because 1 of your items might be coming with a hole! Not the first I order from them and receive clothing with holes and not even packaged in the plastic bag! Customer service is horrible! They don't even want to issue you a refund or refund for the shipping it will cost to send it back they just want to give u a credit note so u can purchase again with them! This time I won't let it slide called PayPal and opened a dispute
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
Iliked what igot BUHT they didnt send me everything and still have not been refunded for the items idid not receive or they have not sent me a gift card
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day


We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]