Fashion Nova
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From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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My package never came and they won't issue me a refund or resend my items. I've called and email. The only response I'm getting is that I have to file a claim because they can't file a claim. They can't even tell me who's the addressee of the package. Fraud! Do not order!
Stuff that was ordered more than a week ago hasnt shipped yet and judging by other peoples reviews, Im not even close to getting my stuff. I Emailed customer service to find out whats going on and more than 24 hours later received a response that they dont know when theyll be able to ship my order, nor will they do anything about unfulfilled order and the delay. I cant even cancel my order, and even if I could the money can only come back as the store credit. This stuff is outrageous, I dont get it how they still exist and dont get in trouble for spamming people!
Don't be buy from these scam artists. Clothes are cheaply made. Not worth the price. If your change your mind on the clothes you bought they only offer a store credit.
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I only received 1 out of 3 things in my order. The shipping confirmation shows it was all shipped together & still charged me for two jeans i never received. I have called and emailed them many many time's but no answer. Every order you place with them is a risk taken. They only care to take your money.
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I thought their items were going to be expensive being how popular they are, but there are a ton of iems which aren't. I buy for my sister and I on the regular and love all my pieces always. I do recommend because there really isnt any hassle when ordering
A good solid online store. Home section is really an eye catcher. They have a great variety at a great price. I bought a pair of jeans that I wear out a lot and are really comfortable. It's a good go to place if you want your basics
Cute clothes with a timely delivery and reasonable prices, one of my favs! Clothes are great!
Very good customer service
They were able to update me on my order and were super nice through the process. I got my items on time and I am obsessed with e v e r y t h i n g. Thanks for the great clothes Fashion Nova team.
My order was the absolute best. I love this store as a whole. I get all my latest updates from IG as theyre alwaaaaaaaays positing
I love their collection and their pricing. I recommend shopping with them for those shoppers who like to save!
Ordered a pair of boots. I received them and opened the package and they were shoes! I called fashion nova and sent them a photo of the shoes. I asked if they could give me a return shipping label so I could send the wrong item back. They told me they were unable to do that and that I should send the shoes back with a tracking number and they would reimburse me. Once they received the shoes I got an email with my store credit. They gave me the money back for the shoes but they didn't include the $6.00 shipping charge I originally paid to have the shoes sent to me or the $12.28 I had to pay to return the shoes. I called and all I receive is a voice recording. When I emailed and they took me they can only give me a $10.00 store credit for all the shipping charges! I am beyond livid. I spent $18.28 in shipping all together, $12.28 of which was because of their mistake. I don't want store creditu want my money back. Don't shop here!
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
I made a recent purchase totalling over $300
Before I made the purchase i review the size chart and also contacted fashion nova customer service and the size comparing it to gap and Levi's size chart I was told to look at the chart because it's true to size but it wasn't and I fine out when I got the product. You can't do an exchange and the material of the jeans are not jeans material they are spandex material. The worst thing is that they sick you with store credit, NO EXCHANGE, and a return rate of $25. This is outrageous!
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
Hi. I bought wrong size jeans. I contacted fashoon. Nova to cjange the size before it is shipped cause I am abroad and the time limit 30 days would be passed before I return the items with them. The USA made jeans are great in their website. I have no problem before with them so I was shocked that they refused to help me this time only. Here is there snswer so you can judge by yourself:
* (Fashion Nova)
Feb 22,08:47 PST
Dear Mis.,
Thank you for contacting us here at Fashion Nova, and for your recent order!
Unfortunately, we are not able to accommodate your request. We are not able to add, change, modify, edit, or cancel an order once it has been placed regardless if it hasn't been shipped yet.
However, you can return the item back to us for an online store credit via E-gift card form, which you can use to order the correct item.
Kind Regards,
Fashion Nova Customer Service
*******286
Mon-Fri, 9:00AM-5:00PM PST
*Personal information redacted by admin
I ordered a pair of 6 inch nude party heels on this website and when i recieved it, somehow the label on the box was correct but the product was completely different from the photo. The thing i recieved had a nasty smell, it wasnt nude but it was metallic gold and for some reason the heel was only 3 inches. This is a fake website. Dont reccomend at all.
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
Absolutely perfect! Everything true to size and feels comfortable on! I will continue to keep shopping here, quick delivery, perfect sizes, and clothes that are in fashion. I can't believe the pricing, unbelievably affordable! I'm so happy I found this store!
My wife loved her birthday present. She has been a big fan of this company so I wanted to spoil her with a gift card. She has already placed
Recommend this site to everyone. They have such a great fan base, which is how I found out about them. I love how expensive some clothes look, but are really inexpensive when purchasing. Keep up the great work guys.
Im from Canada, i recently order for 250$ from fashion nova amd wow i was so disapointed. The clothes are so cheap and what you see on the website isn't what you get. There is a lot of photoshop on the website. Most of those celebrities that claims that fashion nova is a great brand are being paid to say such a lie. I wouldnt recommend it to nobody!
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]
So many cute outfits you can put together at a good price. FashionNova has great variety, I just can't get enough of Fashion Nova!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at [email protected]