I found this website from one of my fave instagramers wearing one of the dresses. I immediately wanted to buy from there cuz damn the clothes are cute! I spend over £250 on clothes (i suppose wasn't wise of me as a first time buyer but i'm used to online shopping) which gave me the 'free shipping if spend over $150' deal. I read how their shipping is usually 5-10 days on standard delivery but i expected to get SOME regular email dialogue from them about the progress of my order since I now ordered them clothes a whole WEEK ago and the order status is still 'ordered'. I started emailing them and instead of any actual useful information I got two damn automated emails at 2 separate times saying the same thing.
Now, I still have some hope that they might give me a decent response as to what is going on, since I really don't want to have wasted all that money and those clothes are really so cute. Serves me right for spending so much at once I guess.

I shop online with fashion nova I know once a week never had a problem until now I spent 150 worth of clothing I tryed calling email no answer can't get hold of no one the same week I order i usually get my things same week because I always order on a Monday but they sent me a tracking number yesterday that has been sitting in same spot since they sent it to me then on top of that I paid for it to me here in time for an event that I'm attending I just want my damn money I'm going to call my bank now this just don't make no sense

This is my second time ordering from FashionNova and I was SO excited to get my clothes. They sent me an email when my order was shipped out and gave me a tracking number. I thought everything was fine but when I kept checking the UPS CANADA tracking number they gave me, day after day it kept saying a label has been created but the items hadn't been shipped out to my house yet. After a week, I called UPS and they told me they don't know where exactly the package is and that FashionNova needs to get into contact with them to open up a claim, cause apparently I'm not allowed to do that myself. I've emailed and called FashionNova but of course I haven't gotten a response. I just want my clothes... and if for some reason if they can't give me my clothes, I'm refusing a store credit and will go directly to my bank and open up a claim because this isn't fair to me whatsoever.

I'm so annoyed/disappointed. My previous experience with the company was fine but now I have to deal with this... and I know they're just going to comment and say to email them but I ALREADY HAVE.

Please fix this FashionNova! I just want my clothes

I purchased a couple of items from fashion nova and the day I ordered my items I realised I made the wrong purchase on these thigh highs so I contacted them through email, phone and even through their Instagram account and the girl or whoever told me that once you make your purchase you cannot exchange but $#*!.my order wasn't even shipped or packed yet and I even told them I'll pay the difference but nope the person told me once you make your purchase they don't change it. Talk about poor customer service.

I rather shop at forever21 and or rue21

After emailing them about the status of my order I received an automated message. Part of it read:

"Please allow 24 hours after placing your order for the status of your order to be updated"

I order May 22 and it's now May 24th. Where's my update? If there was an issue with something I ordered, why not email me? If an item is missing, why not email me?
If I ever receive my package, it'll likely be the last I ever purchase from Fashionnova.

I ordered clothing from fashion nova recently! Despite the reviews saying that they don't receive their money back with returns (so true) I purchased anyway after falling in love with the clothing. The clothing didn't look as good on me as it did on the models, (who's bodies are too unrealistic and aren't like most people's) and returned them back. I forgot to put my return number on the slip, though I had it written down. After emailing them and catching a hold of them, after they asked me to give them my return number, THEY NEVER ANSWERED BACK. I emailed them four times after that, demanding my $147.68 back, and still NO ANSWER. Extremely unprofessional and unnecessary. I would not recommend buying from here if you happen to need to make a return, you won't get your rightfully owed money back.

Ordered on May 20,2017 after contacting them via email on May 22,2017 the next business day they sent me a response stating that my package was shipped on 22 May they also included my tracking number. Long story short after not being able track where my package was I ended up calling USPS. I have them the tracking number that Fashion Nova sent me in the invoice USPS let me know that the tracking number was a invalid tracking number. I have ordered it through Fashion Nova several times and this by far is the WORST customer service I have ever received. Not only did they provide a invalid/ false tracking number they stated in their invoice on May 22 they had shipped my item which was a complete lie! I was hoping to receive my package so that I could wear the clothing for memorial weekend but at this point it doesn't seem like that will be happening at this point! This company promotes false advertisement and does not take responsibility for their wrongdoings!

I have now ordered 3 times from fashion nova each order getting bigger and bigger due to knowing my sizing and quality. My other 2 orders shipped great, but the 3rd order i placed Monday 5/22@ 7:55am and qualified for the free 2 day shipping. I haven't received any emails with tracking just email saying my order was received. I have sent multiple of email but nothing just the automated message. This annoying i just want my clothing and shoes.