The quality of clothes aren't as good as what you think. The quality is cheap. The process for ordering was awful - it took them a week to even send me an apology for not getting my stuff to me in a timely manner - after reaching out numerous times -
I had sent an email i wanted to cancel my order, a few hours later i finally received my first update email that my package was going to arrive in the morning (even thought help desk couldn't tell me the status of my order the day before). The process of returns is even worse - you must pay for shipping which is crazy - THEN they only give you a gift card so you have to buy from them again WHICH I DO NOT WANT. Go find another online store that is easier to deal with and has better clothes.

A few years ago they were great company to deal with. But recently when placing orders to get expedited shipping the orders are not coming when they say they are or if they even come. I placed an order in the beginning of June and met the limit for 2 day shipping. I did not get a reply until July 4th after many emails that some of my item shipped. The remaining items we're not shipped or they sent me a gift card along with a promo code to spend more money. It's b******* when you order a month in advance for an event and still cannot get your clothes. Instead of refunding you your money or giving you the option what you want to do with your money, they just send you a gift card. Great quality clothes, terrible customer service! Just because you reach a limit for shipping and have item in your cart does not mean they are coming!

I ordered from this site on jun 23d with an extra fast shipping. Spent $300 my order hasn't been shipped. My emails are going unanswered I waited two weeks to get an email saying your order is in transit I keep looking at the tracking and there's no movements not to mention half of my order is missing and they gave me store credit without any explanation. I am so disappointed with FN I am due to go on a trip this week. With no clothes and no money to spend. #nofrauds

I love their clothes and variety, but their customer service and overall performance makes it not worth to shop here. I have had several issues with FN, it is so difficult to make a return or contact someone from customer service. They say 48-hours but Ive e-mailed three times and its been almost two weeks since my first e-mail. They once withheld money from a return a made because they are the ones who lost the shipping tracking label that I sent and had me retrieve another from USPS. I recently ordered for 2-day shipping for an event last weekend and it has been a week and a half since I have received this order -- I didn't even have my order and had to shop more in person. Now when I return everything, I will only get store credit. Why encourage someone to keep shopping and spending money to get 2-day shipping if you will not be honoring this? There should have been a warning ALL OVER their website, not a sorry Instagram post and e-mail DAYS later past the arrival date. The e-mail said to add four more days to the expecting arrival date, well it's been 10 days since and my order is still not due for another two days. During this wait period, one of the items I ordered went out of stock (HOW?) and they sent me a random e-mail with store credit, didn't even bother to reach out or explain what it was for. I had to look into my account and see one dress didn't get a label. If they were the ones who over-sold product, then why would I be given back store credit as opposed to the cash back? I dont understand that what so ever. I used to love Fashion Nova, but sadly a business analyst needs to oversee this company and turn it around. You guys are bigger than ever now, keep up with the times! Hire more people, work around the clock to flow better and keep your promises.

So I place an order on 6/14/17 bought 4 items, trusting the page and the "2 day shipping" I was expecting my clothes and guess what, 2 weeks passed and nothing, after a couple of emails and just with company policies wich none of them answered my questions regarding my order(and they tried to apologized sending discounts codes) also they saud my order was delayed because they were working on the page and unfortunately as I understood my purchase was in the middle of it) I tried calling and again nothing, lines are busy all the time and when finally after waiting 15 minutes a machine answears and says no one is available and asked to leave name, number and email, they never contacted me of course, so on 6/26 I received 3 items missing one, and I again, tried to contact someone with no response of course, still nothing, is 7/4/17 and my item has no tracking number.
I said is a dhame because the quality and clothe line are fabulous but I have to say even though I LOVED everything im never buying on this page again.

I made a purchase with fashion nova on 6/26. I never received my a confirmation email with my order ID or any shipping information. It is now 7/4 and I've still received NOTHING. I've tried calling and can not get through. I am terrified because I am reading that many others are experiencing this SAME issue. I do not know how to get my money back or track my items because I trusted that the confirmation email would be sent and I'd be given an ID number. I do not know what to do at this point? HORRIBLE EXPERIENCE. DO NOT SHOP WITH THIS COMPANY.

Listen! This is the second time I've experienced this with Fashion Nova. After my first try with them took me forever to get my items and a gift card I didn't ask for, I emailed and dissed them out eventually some of the items were shipped and the remaining balance refunded. Despite this I tried Fashion Nova again and received items on time. Third times was a *****! I am so upset with Fashion Nova, once again they can not fill the order ontime, issued a tracking number for part of the order-God knows if I will even received that, but the most important item which is for my engagement shoot this weekend is still "preparing for shipment" and then this morning I get an email for a gift card in the amount of that item! Fashion Nova I did not ask for a gift card! Do not advertise 2 day shipment and you are incapable of doing so! Your business model is deplorable! I will never ever buy from you guys again! Hire more staff! Invest in a better system! If you will have downtime advise your customers before we place orders so we know what to expect! Make your customer service reachable! You guys suck! Send my money back!

I have ordered from FASHION NOVA several times. Never had this issue! Ordered 1 DRESS for my bday and NOTHING! Placed order June 23,2017 its July 4th. Order is UNFULFILLED. I'm livid. They didn't waist any time taking the payment. Prior to ordering they should have said they are updating DO NOT PLACE ORDER! I have emailed and called. Only thing I get it a automatic reply! I've started a dispute with PayPal! Send my order or complete refund. I DON'T WANT NO DAMN STORE CREDIT!

Well I order from them 6 days ago cause it said my item will be here in 2 days well it's been a week and I emailed them and got an email back that didn't have anything to do with what I emailed them about i will never order anything on line with them it's best to visit a store. Then they going to say my item is not available and they giving me store credit well I contact my bank and that's not going to happen not on my watch give me my money back now!

I ORDERED CLOTHING THE 27TH. THE SAID TO GIVE THEM 24/48 TO HEAR ABOUT YOUR SHIPMENT. I HAVEN'T HEARD FROM THEM. SENT THEM AN EMAIL AND THEY CONTACTED ME BACK SAYING THE ITEMS ARE NOT IN STOCK BUT THEY HAVE MY MONEY AND WILL PUT THE BALANCE ON THE GIFT CARD. OK I WENT TO CHECK THE ITEMS I HAD ORDERED ARE STILL IN STOCK AND THE GIFT CARD DIDN'T HAVE ANY FUNDS ON IT. I HAVE ORDERED FROM THEM BEFORE BUT I THINK THEY ARE GETTING SO MANY ORDERS THEY CAN'T KEEP UP. I DON'T WANT NO DAMN GIFT CARD I WANT MY ITEMS OR MY MONEY BACK. I REACH OUT TO MY CREDIT CARD COMPANY FOR A REFUND ON THAT PURCHASE. FASHION NOVA CAN KISS MY A$$ IF THEY THINK THEY GOING TO KEEP MY MONEY AND NOT GET ANY OF THE ITEMS I PURCHASED. OK I UNDERSTAND THEY INVENTORY RUNS OUT SO WHY THEY COULDN'T SHIP THE ITEMS I SEE THEY STILL DO HAVE AND GIFT CARD ME OR REFUND FOR THE ITEMS THEY DON'T HAVE. PLEASE BEWARE AND YOU GET THE RUN AROUND WHEN YOU EMAIL WITH SOME GENERIC EMAIL THAT IS AUTOMATIC TO YOU. THERE CUSTOMER SERVICE SUCKS! NOT A FAN OF THEM ANYMORE WON'T SPEND MY MONEY WITH THEM. I ORDERED MY STUFF FOR VACATION AND NOT I HAVE TO RUN TO THE MALL TO REPLACE WHAT THEY DIDN'T SEND ME. THEY TALK ABOUT 2 DAY SHIPPING AND THEN I GET AN EMAIL TO USE SORRY30 CODE BECAUSE THEY ARE BACKED UP ON THEIR SHIPMENT. PLEASE BE AWARE BECAUSE YOU CAN'T EVEN GET A LIVE PERSON ON THE PHONE ALWAYS PRE-RECORDED MESSAGES. THEY JUST LOST ONE! I'M DONE WITH THEIR BS BUSINESS THEY ARE NOT THE ONLY COMPANY ONLINE THAT SELLS CLOTHES.

I AM SO LIVID! FIRST OF ALL, THEY DIDNT SHIP MY ITEM IN 2 DAYS, THEY SHIPPED IT IN 4! SECOND OF ALL! THEY SENT ME THE WRONG ITEM! I CALLED LAST WEEK NOT ONCE BUT TWICE TO ASK IF I WOULD HAVE MY ITEM NO LATER THAN THURSDAY BECAUSE I PURCHASED IT TO WEAR TO THE CONCERT I WOULD BE ATTENDING. I CUT THEM SLACK ON SHIPPING IT LATER BUT THE WRONG ITEM!?! AND LATE?! REALLY?! NEVER AGAIN WILL I PURCHASE FROM THEM, EVER! THE ITEM THEY SENT DOESN'T EVEN LOOK SIMILAR TO WHAT I ORDERED I AM SO MAD! THEY RUINED ALL MY EXCITEMENT FOR THE ENTIRE EVENT! BELIEVE ALL THE BAD REVIEWS YOU READ THEY ARE TRUE FASHION NOVA IS GARBAGE!