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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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California
1 review
0 helpful votes
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Class action
July 26, 2017

After reading the reviews, it seems I am not alone in my frustration with this scam of a website. I've bought stuff from them before and ended up getting a store credit for my items because they do not have my products. THIS IS ILLEGAL and WE MUST STOP THEM. Let's gather together and take them down with a class action.

Please email me with your scam stories and let's lawyer up to take them down and take back what's ours. Our MONEY! Email me at *******@gmail.com and I will get a lawyer involved

Date of experience: July 25, 2017
Louisiana
1 review
0 helpful votes
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Fashion nova the worst I return an item that I brought because it didn't fit they never return my money back they don't answer to your emails. They steal people money worst company ever

Date of experience: July 25, 2017
New York
1 review
0 helpful votes
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Scam
July 26, 2017

Fashion nova are scam. Please guys don't order from here. How I wish I can give them 0 rating. I will make sure I get my money back 419 people

Date of experience: July 25, 2017
Georgia
1 review
3 helpful votes
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HIghly disappointed
July 25, 2017

I am so disappointed in Fashion Nova! I have reached out to them several times about my order and still do not have it when I ordered it back on July 1st and here we are July 25th. They told me they were backed up in shipment and to give it an additional 1-2 business days on top of the 48 hour shipping process. It has been a whole month and I still do not have my order! I am annoyed with Fashion Nova because I have emailed them and they kept sending me back the same response... "wait an additional 1-2 business days". I am tired of waiting for something I have spent my money on. I have asked when my shipment will be delivered and still nothing! I am highly upset with them! Fashion Nova #fashionnova #clothes #fashionnova #clothes #fashionnova

Date of experience: July 25, 2017
Texas
1 review
0 helpful votes
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SCAM!
July 25, 2017

I wish I would have read these reviews before placing an order with Fashion Nova. I ordered some items from them, but didn't receive all of the items that I ordered and was CHARGED for. I have sent emails and they don't reply. I hate when I spend money and don't get what I paid for. This company is a scam. This was my first and last time buying from them.

Date of experience: July 25, 2017
New York
1 review
0 helpful votes
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SCAM
July 25, 2017

Fashion Nova is a complete scam. They refuse to issue refund even if the issue was on their end. For example, they will charge you even if something is out of stock and then issue you store credit as a "courtesy". Another example and more recent, my entire package was returned to them after being undeliverable and I had to email them back and forth for a month unsuccessfully to get a refund. Yet, they still refused to issue a refund after telling me verbatim that a refund would be issue into my account. As per usual, they issued a store credit that I did not need or what. They completely suck as well as their customer service. The clothing is also cheaply made and often cut small so don't believe the hype.

Date of experience: July 25, 2017
New Jersey
1 review
0 helpful votes
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Never received item
July 25, 2017

Place an order for 6 different items on July 2. Didn't receive one of the items worth 49.99. Called several times, but have never gotten through an automated system. Wrote 3 different emails, but only get automated replies. If I do not hear back from the by the close of the business day today, I will report them to the Better Business Bureau and file a complaint with my credit card company for fraud. I suggest you do the same.

Date of experience: July 25, 2017
New York
1 review
1 helpful vote
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Not only is their customer service awful, but it is non-existent. Call them and you will be on hold for hours... There is no one answering the phones. Email them and you will get an automatic reply... Reply to that email and you will get no reply. You better pray your order doesn't get messed up because if it does, you're screwed.

Date of experience: July 25, 2017
Texas
1 review
3 helpful votes
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I ordered dresses on 17 july as flat rate 2 day shipping for 22 july and its 24 july my order hasnot been shipped yet i sent them 3 emails but still no reply. All they send is automatic message is this what you do of people hard earned money? I need my refund anyhow... never ever buying here again. Biggest mistake of my life... they just want to rob people and be rich... please guys never shop here and save your money. All u can do is regret later and nothing else. They robbed me bad

Date of experience: July 24, 2017
Germany
1 review
1 helpful vote
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Abysmally poor!
July 24, 2017

My GF ordered some trousers and shirts and two of them doesn't fit. Even after 10 e-mails and dozens of facebook messages (yeah it's true!) I didn't get any response from these maggots. Only their stupid auto responder garbage $#*!.

I CALL ON EVERYONE TO DO NOT! ORDER FROM THESE WAZZOCKS!

Kind regards from Germany.

Date of experience: July 24, 2017
Oklahoma
1 review
1 helpful vote
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Scammers!
July 24, 2017

Ordered some shoes for my birthday July 10,2017 and here it is July 24,2017! No response from anyone. And my order hasn't shipped.

Date of experience: July 23, 2017
Florida
1 review
3 helpful votes
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Awful
July 24, 2017

Horrible customer service. Used to be good, not sure what changes were made. If someone bought it out or they just stopped caring? Terrible, don't waste your time. They won't tell you if something you PAID for us out of stock now. No email that you're going to get a refund for it, nothing. Not operating this business well at all. Then they write "fast shipping" "two day shipping". Nope. Thats a damn lie. Just don't do it.

Date of experience: July 23, 2017
New York
1 review
1 helpful vote
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Where is my order?
July 23, 2017

So I've ordered nine items from this site in one order. It was paid for and everything. I received six out of 9 of the items, and that was like three -four weeks ago! I still haven't gotten the other things and I was told I'd be issued a gift card for something I ordered that was ' out of stock', meanwhile I didn't even ORDER that item and I haven't GOTTEN the gift card. They don't answer your emails and the customer service is just terrible. So angry.

Date of experience: July 23, 2017
Canada
1 review
5 helpful votes
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Whoever was a victim by fashion nova scam, please file complain here https://www.econsumer.gov/FileAComplaint#crnt

Ordered since June 4, and my tracking update says still in transit. No answers from any costumer service (email/calls). Today is july 23 and i havent gotten any update or my money back. I ordered over 120$ USD in this website. Please do not order on this website anymore.

Date of experience: July 23, 2017
Indiana
2 reviews
1 helpful vote
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Fashion nova is a scam now... They canceled my order and never gave me back my money! I've been trying to contact with them but they never respond! They wii feed u bull$#*! how they upgraded there system. But yet wont acknowledge the fact ppl still didnt receive item, nor there money. DONT PURCHASE FROM THAT WEBSITE AGAIN! It used to be my favorite place! I've been buying my clothes from their website for the last 2 yrs but not anymore!

Date of experience: July 23, 2017
GB
1 review
2 helpful votes
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This has been my worst experience buying online thus far! They send your items to wrong shipping addresses, advertise incorrect items and then try to pacify it by sending you a gift card. They never respond to emails or phone calls! I've spent loads of money and I'm not sure if I'll ever get it back!
Poor customer service. Stay away! They don't even deserve one star

Date of experience: July 22, 2017
Virginia
1 review
0 helpful votes
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I placed a order on July. 3! I ordered a tank top, dress & leggings! My tank top & dress arrive! Still didn't receive my leggings! There's no tracking # for me to track my order! Customer service suck! Everytime I call the number no one answer! When I send emails I get a automatic email back! Still no info of my where order is!

Date of experience: July 21, 2017
District of Columbia
1 review
1 helpful vote
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Horrible omfg
July 21, 2017

They on responded to one of my emails
I ordered on the 8th and its the 21 and still nothing they didn't even respond to subject of my stuff being missing. When i got one of my items it was the wrong item don't order from this site its a big waste of money and a scam. They are completely rude and there's not refunds like wtf

Date of experience: July 21, 2017
NL
1 review
0 helpful votes
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Worst company ever
July 21, 2017

They not once respond to my many emails. I am overseas and i tried to call but that didnt go through.
I have not received my order and they dont even respond once. Bad for business fashionnova...

Date of experience: July 21, 2017
California
1 review
0 helpful votes
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I've expierenced the same issue as everyone else. I placed an order on 6/15 & was charged for shipping ok whatever. & Never did it cross my mind that it would take them 2 weeks to ship my order &&&&& an incomplete order. I ordered 6 items only 3 shipped yet the items are STILL shown as available online? Ok.

I then received a gift card okay not complaining but then I started doing the math & the gift card was for much less than the amount I spent on those 3 items. What? & I was also not refunded for shipping! By this point I was pissed & wanted my money back not a stupid gift card. I tried emailing, calling & no answer.
Yesterday 7/19, my call FINALLY went through to speak to a LIVE person. Hoping the representative would help me I was wrong! She kept giving me the run around claiming "oh you used a coupon code..." ummm excuse me I did the math I know how much I spent for those 3 items. Fast forward she refused to give me my money back, "we have a strict refund policy" okay all this mess is clearly your company's mistake! I was hoping to resolve this quickly but was wrong, will be reporting.

Please make sure you guys check your amount that is being refunded, they will take advantage.

Date of experience: July 20, 2017