I've ordered a couple times from fashion nova and it's only got worse. The clothes they send you don't always look like the picture. Don't let them fool you. They sent me a damaged blouse that the stitching was crooked & then they sent me a dress that had makeup stains on it! It was very noticeable since it was white & it also came in ridiculously wrinkled & looked like a cheap version of the picture! The first time I ordered I like the clothes but after this I won't be shopping there anymore since they couldn't even bother to respond to my 15 emails to fix this, I'm very upset I gave them my money. I don't like to write bad reviews but think twice before buying their clothes.

I bought 4 pants from fashion nova and they shipped them just yesterday when I ordered them on Monday however I checks the i teams were being mailed and I did not see the black pants and I seen they gave me store credit and I payed $20 for the pants and only got $14 because of a discount i wanted those pants but know I won't be getting them because they were out of stock well you guys should've put out of stock before I ordered them I will never order from fashion nova again!

I've ordered 5 times from here, and continue to do so. My orders are always late, which is typical with the company. My first shipment, i hated the company, it took 4 weeks for my clothes to get delivered on my first one. I ordered again through them, and so far for the 2 day "free"shipping i get them around 5-7 business days later. If you read the shipping policy, its 2-3 day PROCESSING THEN 2-day shipping. I just suck it up and deal with it because I LOVE THEIR CLOTHES. Always true to size, and fits!

So, i hate the companys policys but love their clothes.:-)

Okay. I ordered 2 pairs of jeans MONDAY at 1pm. Paid for TWO day shipping.
It's now Friday and they're just now sending me a shipping label. Not only that, but one of the jeans I ordered won't even be included in my package. Which makes me sad because Those were the main jeans I wanted!
So basically I'm gonna have to wait damn near a week to get my jeans (even though I paid for 2 day shipping) AND on top of that one of the jeans is missing? AND I CANT EVEN GET MY MONEY BACK? Theyre insane! They never respond to emails. My package is late. One of my jeans are missing. This is all bull$#*!. Horrible customer service! This was my first time buying from them, i was so excited about my purchase! But now I'm extremely disappointed.

Not only do they NOT give REFUNDS but they'll give you a gift card for what they didn't have in stock. So when I decided to use my gift card I had over $100 worth of clothes and of course it was free shipping over $75. When I put in my gift card that they gave me because they didn't have an item in stock that I had already paid for, on top of my credit card, they TOOK AWAY MY FREE SHIPPING because the gift card put the order under $75. Like are you kidding me? It was MY money to begin with I'm being forced to use it at your store and you can't even have the decency to give the free shipping when my order is well over $75? Never again.

I ordered one pair of jeans on July 3rd. I received an email saying that they were upgrading their website and that it would take 4 days to prepare my order. No big deal, I thought! On July 20th (way longer than 4 days)I check to see if my order is in transit. It still had not been processed! I try to call, the phone number does not connect you to a human, so I email them and receive a generic email saying that their system is STILL being worked on! I email about 5 more times between then and now, same generic email! WTF. I contacted the Better Business Bureau and they got in contact with them. Fashion Nova is claiming that my jeans were out of stock and that they refunded my card on July 10th! This is all Lies! For one: why wouldn't they send me an email informing me that the jeans were out of stock and two: the card I used to purchase the Jeans was cancelled on July 8th because I lost it so how can you refund a card that is not active?! YOU CANT! They are con artists! EVERYONE ON HERE SHOULD MAKE A COMPLAINT WITH BBB!

I do all my shopping online ALL OF IT. This website has to be the worst on the planet. If your one size in one of their jeans do not assume that you'll fit in all the pants that are also the same size and I'm not talking pants that are a little tight. One pair was so wide around my waist one wouldn't go up my leg both are a size 7. So I keep the one I want and return the rest to find out they do NOT REFUND you. They will give you gift card. Their customer service is the worst I must have called 50+ times and would get hung up on every time. Save your money and literally shop anywhere else. A negative ******* rating from me.

Fashionova has the worst customer service ever. They don't answer the phone or respond to emails it's been a week since I received an email saying contact them about my order. So they took the money from my account after they emailed and said they couldn't verify my billing address if my billing address wasn't why is my money missing? And why haven't I received a tracking number or at least my items? I WILL NEVER ORDER FROM FASHIONOVA AGIAN WORST F****** online boutique ever. Wish there was an option for NO stars!

It was my second time ordering from Fashion Nova. My first one was flawless, item delivered on time and no hassles. This time, it was different. The item I bought wasnt really appealing when I got it personally so I decided to send it back to them and get a refund. I emailed their support team and to my surprise, within a day they answered. They asked about my contact details and asked me why I want to send it back. They easily said okay, sure. And I was kinda delighted. Although there are problems on products, theyve always got the best customer support. Really looking forward for another transaction.

I ordered once from Fashion Nova and it was good. Placing my order was simple and I got my package in two days. I ordered a top recently, but when I got the package, the blouse was a different color. I quickly looked at the FAQs regarding returns and followed the instructions. I was disappointed because I knew I had to wait a long time for the top to reach them have them inspect the mistake and then to send the correct item to me. I figured the earliest Id get the correct blouse was a week, So I was really surprised I got it in five days! Thank you so much, Fashion Nova! You really know how to make a girl happy.

Fashion Nova's return policy is awful. You have to pay shipping to return an item that you're not happy with. I recently bought a pair of boots and the first evening I wore them (the same day they came in the mail) the heel broke. Ruined my whole evening and waisted my time. Their return policy specifies that they don't except worn items. They did make an exception to except them but I had to - 1) pay for shipping 2) use my time to box item and go to the post office to drop off 3) was lied to that if I provided the shipping receipt they would refund me only $10 max. I spent $11.88. Anyhow they didn't refund any of it. 4) I told them that I spent over $75 and received free shipping with the original purchase. I expected them to cover the shipping for the replacement item but they denied to honor that. 5) Then my refund was issued only in the form of a gift card so I had to waste my time again to look for the item and also ended up purchasing $75 worth of items so I could get "Free 2 Day Shipping" which I ordered last Thursday 8/10 and still haven't received my items. It's been 5 days and the items are still in Los Angeles based on the tracking number. 6) I could not get a live person on the phone. I mean wtf? I have never experienced so much damn drama for something that wasn't my fault and most importantly all of this to a loyal customer. I have spent lots of $ over the last 2 years and can't believe their policies. I will not be ordering from them anymore. My time is way to precious.

I cant not believe I disregarded all of these negative reviews and decided to STILL purchase with Fashion Nova due to all of the famous celebrities that keep on promoting them! I ordered a white maxi dress for my bridal shower 2 weeks ago and I HAVE YET TO RECIEVE EVEN A SIMPLE TRACKING NUMBER. This company is a joke! I spent over 50.00 and paid for 2 day shipping. I emailed them 4 days after I placed my because they stressed it would be sent within 2 business days since its 2 day shipping and its been 2 weeks and I haven't received a email back. The phone number they have will direct you to their website. This is a joke!