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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Indiana
1 review
0 helpful votes
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Are they that bad?
August 23, 2017

I bought clothes from them thrice and I have no complaints so far. I came here to write a review but was surprised to find these people complaining when I got my clothes just fine. I love them because their sizes really fit my tiny figure and they never fail to deliver quickly.

Date of experience: August 23, 2017
New York
1 review
1 helpful vote
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I placed an order for ten items back in JUNE. My order was split into two separate shipments for some reason. The first half came in after almost 3 weeks (not the two day promise) the second half of my order is still not here. Still hasn't left the warehouse. I've spent two months calling and emailing fashionNova and have yet to hear from ONE single person at all. I'm honestly offended at this point.

Date of experience: August 23, 2017
North Carolina
1 review
0 helpful votes
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Very happy
August 23, 2017

My orders came in today and they are so good, the jeans fit me very well and accentuate my hips and waist. I love that they shipped my clothes really fast and that I did not have to email or call them just to know where my order is.

Date of experience: August 23, 2017
California
1 review
0 helpful votes
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Regular online buyer
August 23, 2017

I shop at fashion Nova regularly and I always get my clothes on time. When the clothes don't fit me, I send the items back and I get a gift card, which isn't a problem because I keep buying from them anyways.

Date of experience: August 23, 2017
Massachusetts
1 review
0 helpful votes
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No problem at all
August 23, 2017

I like shopping at Fashion Nova because they always send my clothes on time, like the last time when I bought the Felicia ribbed dress. It fit me really well, and is very pretty.

Date of experience: August 23, 2017
Pennsylvania
1 review
0 helpful votes
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Great clothes
August 23, 2017

I love everything they have on Fashion Nova website because they are so pretty and trendy. I always get my items on time, so no problems at all.

Date of experience: August 23, 2017
Illinois
1 review
0 helpful votes
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Got my order
August 23, 2017

I was 50-50 deciding whether to buy the lightning in a bottle dress, which is both sexy and conservative at the same time, because of the ugly reviews here. I'm glad I threw caution to the wind and ordered anyways because it came in 4 days, not bad at all.

Date of experience: August 23, 2017
Texas
1 review
0 helpful votes
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Shopping on this site is wonderful because the clothes they offer are very stylish, the prices are affordable and I get my clothes super fast a lot quicker than my experience with other online shops. I don't believe that much in reviews, I have to see something for myself before I make my judgment.

Date of experience: August 23, 2017
Texas
1 review
0 helpful votes
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I cant spend too much on clothes but I really like clothes shopping especially on Fashion Nova. I had problem receiving my dress one time, so I emailed them and then I received my dress exactly the next day.

Date of experience: August 22, 2017
California
1 review
0 helpful votes
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Will buy again
August 24, 2017

Its my first time to buy at Fashion Nova. I chose a cute pair of shorts from the site and ordered it immediately. I got it 3 days after and it fit really well. The outfit is so cute and high quality. I am definitely buying from them again.

Date of experience: August 22, 2017
Canada
1 review
0 helpful votes
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I am Extremely disappointed with their "customer service department" aka a telephone operator which then goes to an answering machine. No help, or actual support at all! I'm confused as to why is says 1-3 days seeing their store is located in California and they drive the package to your location which won't be you adress but at a local UPS store. I will never order from here again, such a waste of my time. So be prepared to wait 2 weeks and no legit support! WACK!

Date of experience: August 22, 2017
New York
3 reviews
9 helpful votes
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This is the worst company I've ever worked with. I placed an order with two day shipping, five days later I contacted the company and got no response. I tweeted & Instagram messaged them, with no response. Finally, I emailed again asking where my order was and expressed that they had the worst service ever, I also asked for a refund. Never received a response, they never pick up their phone, and they'll delete any negative comments off of social media.

I did receive a refund a week and a half later, but was never acknowledged by the company. Don't even waste your time.

Date of experience: August 22, 2017
Rhode Island
1 review
0 helpful votes
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I ordered a bikini 2 weeks ago, I received an order number and it said this item does not have a tracking number. I have sent about 6 emails, called the number online, but for some reason there is no human to speak to. I wish I could give it 0 stars. I shop online all the time and I have to say this is the worst site I have ever shopped on.

Date of experience: August 22, 2017
Texas
1 review
0 helpful votes
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$#*! company
August 22, 2017

Pictures online are fake as $#*! over airbrushed or injected models wearing clothes that look way better quality than they do in real life when you receive them. Can't believe this store does not offer refunds at all I would have never bought from them if I would have known and they make that confusing with their 99 and $. 98 return policy as if one of them makes a difference for you to actually get money back $#*! this company

Date of experience: August 21, 2017
Louisiana
1 review
0 helpful votes
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SCAMMERS
August 21, 2017

Fashion Nova over sold an outfit that I ordered, so they sent me a gift card. I used my gift card on another outfit that apparently was also oversold. They issued me another gift card for less than my purchase so I just proceeded to try to get a refund. The customer service is TERRIBLE. They won't give me a refund and they started ignoring my emails after a while. DO NOT BUY FROM THEM!

Date of experience: August 21, 2017
Canada
1 review
1 helpful vote
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Scam! Be Aware
August 21, 2017

I'm very disappointed with FASHION NOVA RETURN, they saying it's a easy return, when I sent my return $174.93 US, they don't even car to answer me anymore, also I got confirmation from Purolator my package was receive and signed by angel on JULY 25/2017, we are almost in September and I got a lots excuses from fashion nova saying nobody received my package, and since August 10 no even a answer from them! #BEAWARE #FASHIONNOVASCAM

Date of experience: August 21, 2017
North Carolina
1 review
0 helpful votes
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NO Full REFUND
August 21, 2017

I have shopped with fashion nova for a long time. I was very upset when i ordered a pair of shoes that were over sold. I was told I would get a refund back to my card and I never did. Then I was told I would get a gift card and they give me back 6 dollars for a 29 dollar purchase. I have emailed them several times and they still have not responded.

Date of experience: August 21, 2017
Virginia
1 review
0 helpful votes
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The clothes and fit are great and and their customer service is getting better! If they make a mistake, the customer service will pay for it, for example if make an order and after the order an item is missing, an email will come afterwards saying some stuff I ordered is out of stock and they will refund me with an e-gift card which I can use on the next item I order or I can get a refund.

Date of experience: August 21, 2017
Illinois
1 review
0 helpful votes
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Reliable shipping
August 21, 2017

A must try for online fashion shop. I made a purchased for a dress few days ago and their promise of two day shipping really arrived on time. Love the fit and look on me.

Date of experience: August 21, 2017
New York
1 review
0 helpful votes
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So I ordered an item last week and it wasnt in a state I was expecting.

It was damaged and as soon as I received it I quickly called customer support and they told me to send it back and they switched the item and shipped it back with no problems.

Date of experience: August 20, 2017