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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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I bought clothes from them thrice and I have no complaints so far. I came here to write a review but was surprised to find these people complaining when I got my clothes just fine. I love them because their sizes really fit my tiny figure and they never fail to deliver quickly.
I placed an order for ten items back in JUNE. My order was split into two separate shipments for some reason. The first half came in after almost 3 weeks (not the two day promise) the second half of my order is still not here. Still hasn't left the warehouse. I've spent two months calling and emailing fashionNova and have yet to hear from ONE single person at all. I'm honestly offended at this point.
My orders came in today and they are so good, the jeans fit me very well and accentuate my hips and waist. I love that they shipped my clothes really fast and that I did not have to email or call them just to know where my order is.
I shop at fashion Nova regularly and I always get my clothes on time. When the clothes don't fit me, I send the items back and I get a gift card, which isn't a problem because I keep buying from them anyways.
I like shopping at Fashion Nova because they always send my clothes on time, like the last time when I bought the Felicia ribbed dress. It fit me really well, and is very pretty.
I love everything they have on Fashion Nova website because they are so pretty and trendy. I always get my items on time, so no problems at all.
I was 50-50 deciding whether to buy the lightning in a bottle dress, which is both sexy and conservative at the same time, because of the ugly reviews here. I'm glad I threw caution to the wind and ordered anyways because it came in 4 days, not bad at all.
Shopping on this site is wonderful because the clothes they offer are very stylish, the prices are affordable and I get my clothes super fast a lot quicker than my experience with other online shops. I don't believe that much in reviews, I have to see something for myself before I make my judgment.
I cant spend too much on clothes but I really like clothes shopping especially on Fashion Nova. I had problem receiving my dress one time, so I emailed them and then I received my dress exactly the next day.
Its my first time to buy at Fashion Nova. I chose a cute pair of shorts from the site and ordered it immediately. I got it 3 days after and it fit really well. The outfit is so cute and high quality. I am definitely buying from them again.
I am Extremely disappointed with their "customer service department" aka a telephone operator which then goes to an answering machine. No help, or actual support at all! I'm confused as to why is says 1-3 days seeing their store is located in California and they drive the package to your location which won't be you adress but at a local UPS store. I will never order from here again, such a waste of my time. So be prepared to wait 2 weeks and no legit support! WACK!
This is the worst company I've ever worked with. I placed an order with two day shipping, five days later I contacted the company and got no response. I tweeted & Instagram messaged them, with no response. Finally, I emailed again asking where my order was and expressed that they had the worst service ever, I also asked for a refund. Never received a response, they never pick up their phone, and they'll delete any negative comments off of social media.
I did receive a refund a week and a half later, but was never acknowledged by the company. Don't even waste your time.
I ordered a bikini 2 weeks ago, I received an order number and it said this item does not have a tracking number. I have sent about 6 emails, called the number online, but for some reason there is no human to speak to. I wish I could give it 0 stars. I shop online all the time and I have to say this is the worst site I have ever shopped on.
Pictures online are fake as $#*! over airbrushed or injected models wearing clothes that look way better quality than they do in real life when you receive them. Can't believe this store does not offer refunds at all I would have never bought from them if I would have known and they make that confusing with their 99 and $. 98 return policy as if one of them makes a difference for you to actually get money back $#*! this company
Fashion Nova over sold an outfit that I ordered, so they sent me a gift card. I used my gift card on another outfit that apparently was also oversold. They issued me another gift card for less than my purchase so I just proceeded to try to get a refund. The customer service is TERRIBLE. They won't give me a refund and they started ignoring my emails after a while. DO NOT BUY FROM THEM!
I'm very disappointed with FASHION NOVA RETURN, they saying it's a easy return, when I sent my return $174.93 US, they don't even car to answer me anymore, also I got confirmation from Purolator my package was receive and signed by angel on JULY 25/2017, we are almost in September and I got a lots excuses from fashion nova saying nobody received my package, and since August 10 no even a answer from them! #BEAWARE #FASHIONNOVASCAM
I have shopped with fashion nova for a long time. I was very upset when i ordered a pair of shoes that were over sold. I was told I would get a refund back to my card and I never did. Then I was told I would get a gift card and they give me back 6 dollars for a 29 dollar purchase. I have emailed them several times and they still have not responded.
The clothes and fit are great and and their customer service is getting better! If they make a mistake, the customer service will pay for it, for example if make an order and after the order an item is missing, an email will come afterwards saying some stuff I ordered is out of stock and they will refund me with an e-gift card which I can use on the next item I order or I can get a refund.
A must try for online fashion shop. I made a purchased for a dress few days ago and their promise of two day shipping really arrived on time. Love the fit and look on me.
So I ordered an item last week and it wasnt in a state I was expecting.
It was damaged and as soon as I received it I quickly called customer support and they told me to send it back and they switched the item and shipped it back with no problems.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

