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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Utah
1 review
0 helpful votes
Follow MAHLET D.
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Worst customer service
August 25, 2017

THE WORST CUSTOMER SERVICE, THEY DON'T EVER ANSWER THE PHONE. PLEASE HIRE MORE ADVIORS. I CAN'T BELIEVE THIS SMH

Date of experience: August 25, 2017
California
1 review
0 helpful votes
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I like going to the Fashion Nova to look at their upcoming items and to see which ones are on sale and if they have new arrivals that I could buy. But I get turned off by the collection of their sandals, most notably by their sliders. I don't know if its just me, but they look like house / bedroom slippers. I think they would not look good on anyone unless you are a celebrity who can dress how you want and people would still think you're lit. I'm sorry I just had to rant here. Don't get me wrong, I love shopping in FN because its such a breeze, but those slippers are ugly AF. *Mic drop*

Date of experience: August 25, 2017
Oregon
1 review
0 helpful votes
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I ordered about $200 worth of clothes from Fashion Nova because I wanted to see what the hype was about. I mostly got jeans, since I have wide hips and a small waist and that's the body type they "cater" to. I used my current measurements to pick sizes and NONE of the pairs I ordered fit. Come to find out they have a no refund policy... so now that $200 HAS to be spent with them even though none of their clothes fit me. Super upset about that. I work hard for my money and was willing to try their stuff, and thought I could return it if it didn't work. Well, now I'm basically out $200 for nothing. Don't shop here.

Date of experience: August 25, 2017
Virginia
1 review
0 helpful votes
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Horrible Shipping!
August 25, 2017

I placed my order August 19th and they still have not shipped my package! Never again will I shop from Fashion Nova.

Date of experience: August 25, 2017
Florida
1 review
0 helpful votes
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I purchased two outfits with a 30% off sale, and after receiving them one of the shirts was too small for me. I returned it and I did not get my money back in full. I had about $4 back when I paid $11.99 for the shirt, because they took off the 30% discount from both items I bought (which was more than the shirt I returned). The only reason why I had some money is because they refunded my $6 shipping charge. I called their customer service three times, and three times the operator machine hung up on me after I was on hold for about five to ten minutes. I sent them two emails and with both they kept emailing me back saying "if you would like for us to look more into the issue please reply." I got this message more than four times and they never got back to me about my issue. They have horrible customer service when it comes to returns and I am really disappointed.

Date of experience: August 25, 2017
Georgia
1 review
0 helpful votes
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Horrible
August 25, 2017

I have yet to receive my order which i placed back in JUNE NO EMAIL NO CALL BACKS NOTHING THIS IS SAD BC THEY TOOK MY MONEY BUT HAVE YET TI RESPOND ANY SUGGESTIONS I DIDNT SPEND MUCH JUST A DRESS FOR MY BDAY I WOULD NOT RECOMMEND ORDERING FROM THEM YEA THE PRICES ARE AFFORDABLE BUT THE RISK IS U MIGHT NOT EVER RECEIVE IT

Date of experience: August 24, 2017
Illinois
1 review
1 helpful vote
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All because of Kylie
August 24, 2017

First of, let me confess that I love Kylie Jenner. Shes just so pretty. And though I do not want to be her, I love her fashion sense. So when she posted that iconic Fashion Nova jeans pic on Instagram, I just had to follow their IG although I had no idea what Fashion Nova was before. But looking through the feed I was like, how come I've never seen this before? Of course I looked on their website and bam! I was in love. The clothes were totes amazing and very affordable. I ordered a crop top and shorts plus the jeans Kylie was wearing on the pic (Ikr). I was so excited when they came four days after I got the shipping confirmation. SO great!

Date of experience: August 24, 2017
New York
1 review
0 helpful votes
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Happy online shopper
August 24, 2017

I don't have too much to spend on clothes, I really have to plan what to buy and where I am buying them from. I am very happy because I could just look over at Fashion Novas items on sale and I can get pretty clothes without having to spend a fortune. Lucky for me I never had any issues with shipping. Their delivery is fast enough.

Date of experience: August 24, 2017
Texas
1 review
0 helpful votes
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I am proud to be a #Nova Babe. I love everything Fashion Nova from the accessories to the shoes. Their styles are so good. Their customer service and shipping policies and deliveries are great too. I have a closet full of Fashion Nova stuff.

Date of experience: August 24, 2017
Maryland
1 review
0 helpful votes
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I always have a smile plastered to my face after I look at the Fashion Nova website because their dresses are amazing. However, my wallet and my credit card cry most of the time because I cant keep myself from buying from the online shop. They are really good nice offers, fast shipping. Fashion Nova is the best.

Date of experience: August 24, 2017
California
1 review
0 helpful votes
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I ordered shorts from Fashion Nova for the first time ever last week. After I paid for them, I googled Fashion Nova online reviews and was brought to this site. Oh my goodness I saw many bad reviews. I was scared I would have a problem with my order. But I received the item on time. I wore them for the first time today, and all my friends loved it and were Amazed that I got something from fashion nova.

Date of experience: August 24, 2017
Pennsylvania
1 review
0 helpful votes
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I wish I could rate 0
August 24, 2017

DO NOT SHOP HERE.
It claims free two day shipping but it took about a week to process.
On top of that after it did process, my order was no longer in stock so they gave me a damn gift card.
Emailed customer service THREE times asking for the money to be credited back to my account instead. No response.
I wish I had listened to these reviews.
Be smart and do NOT shop here.

Date of experience: August 24, 2017
California
1 review
0 helpful votes
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Great finds
August 24, 2017

The Fashion Nova website is a haven for the woman who loves clothes and shoes. They have clothes that carry different looks, but the looks all stay true to the Fashion Nova charm. You could be boyish or girly or sexy and you would find something that's just for you. Plus, shopping is very easy and will not give you any headaches. The items always come on time and without any damage.

Date of experience: August 24, 2017
New Jersey
1 review
0 helpful votes
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Fashion Nova seriously has the worst customer service I have ever seen. The clothes are alright, but good luck if you need ANY sort of assistance from customer service. They flat out do not respond to any contact and I have had to take a dispute with my credit card company multiple times because I get absolutely 0 responses from them. All in all, the trouble isnt worth the hype.

Date of experience: August 24, 2017
California
1 review
1 helpful vote
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I believe some customers don't get their orders on time because that's how things are in online buying. The stores don't hold the shipping schedule and all. I have ordered from another clothing website and I have been told that what they say as 2-3 business days is just an estimation and the shipping depends on the courier. Couriers also get the flak for deliveries that don't arrive as promised. I think we should all understand this as online consumers. Quality-wise, You get what you pay for in Fashion Nova, just like in any other online stores. You cant expect to get a nice dress for the price of a crop top, can you?

Date of experience: August 24, 2017
Florida
1 review
0 helpful votes
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Delivery was quick
August 24, 2017

I ordered a pair of jeggings on Saturday night. I got the confirmation email on Monday afternoon and got my jeggings on Wednesday. I thought I would receive my order on Tuesday the latest, but then I realized Saturday and Sunday were not business days. My order was delivered on time and the fit is really good. I love it so much.

Date of experience: August 24, 2017
Texas
1 review
0 helpful votes
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Hands down, the fashion Nova website is my favorite online store. They have the best collection of clothes for the Millennial woman. I especially love their pieces that emphasize curves. Yep, I'm curvy and their clothes speak to my soul on an almost spiritual level. Ordering from them is a pleasant experience because they always deliver promptly.

Date of experience: August 23, 2017
California
1 review
0 helpful votes
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I got no beef with them. I see no reason to have a problem because they have always given me good service, whether in-store or online (I bought stuff online from them twice, and I don't have any complaints). They're really good. Its a tight company with delightful clothes. That's all I can say.

Date of experience: August 23, 2017
Virginia
1 review
0 helpful votes
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Bought several pieces
August 23, 2017

About three months ago I bought like 8 items from them crop tops denims and a couple of dresses. They got to me on time and the quality of the clothes was just as expected. Last week I ordered a pair of shoes and I had the same good experience. So I was surprised when I saw some negative comments here about Fashion Nova. If I'm not mistaken, this website has been serving online buyers for a couple of years now. I doubt they would still be up if they don't give great service.

Date of experience: August 23, 2017
Pennsylvania
1 review
0 helpful votes
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Consistent service
August 23, 2017

I have ordered from the FN website in the past and had no problems. I am getting some dresses from them again and just saw these comments here. I hope they are same company that I have done transactions with in the past when the order fulfillment and delivery was good.

Date of experience: August 23, 2017