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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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THE WORST CUSTOMER SERVICE, THEY DON'T EVER ANSWER THE PHONE. PLEASE HIRE MORE ADVIORS. I CAN'T BELIEVE THIS SMH
I like going to the Fashion Nova to look at their upcoming items and to see which ones are on sale and if they have new arrivals that I could buy. But I get turned off by the collection of their sandals, most notably by their sliders. I don't know if its just me, but they look like house / bedroom slippers. I think they would not look good on anyone unless you are a celebrity who can dress how you want and people would still think you're lit. I'm sorry I just had to rant here. Don't get me wrong, I love shopping in FN because its such a breeze, but those slippers are ugly AF. *Mic drop*
I ordered about $200 worth of clothes from Fashion Nova because I wanted to see what the hype was about. I mostly got jeans, since I have wide hips and a small waist and that's the body type they "cater" to. I used my current measurements to pick sizes and NONE of the pairs I ordered fit. Come to find out they have a no refund policy... so now that $200 HAS to be spent with them even though none of their clothes fit me. Super upset about that. I work hard for my money and was willing to try their stuff, and thought I could return it if it didn't work. Well, now I'm basically out $200 for nothing. Don't shop here.
I placed my order August 19th and they still have not shipped my package! Never again will I shop from Fashion Nova.
I purchased two outfits with a 30% off sale, and after receiving them one of the shirts was too small for me. I returned it and I did not get my money back in full. I had about $4 back when I paid $11.99 for the shirt, because they took off the 30% discount from both items I bought (which was more than the shirt I returned). The only reason why I had some money is because they refunded my $6 shipping charge. I called their customer service three times, and three times the operator machine hung up on me after I was on hold for about five to ten minutes. I sent them two emails and with both they kept emailing me back saying "if you would like for us to look more into the issue please reply." I got this message more than four times and they never got back to me about my issue. They have horrible customer service when it comes to returns and I am really disappointed.
I have yet to receive my order which i placed back in JUNE NO EMAIL NO CALL BACKS NOTHING THIS IS SAD BC THEY TOOK MY MONEY BUT HAVE YET TI RESPOND ANY SUGGESTIONS I DIDNT SPEND MUCH JUST A DRESS FOR MY BDAY I WOULD NOT RECOMMEND ORDERING FROM THEM YEA THE PRICES ARE AFFORDABLE BUT THE RISK IS U MIGHT NOT EVER RECEIVE IT
First of, let me confess that I love Kylie Jenner. Shes just so pretty. And though I do not want to be her, I love her fashion sense. So when she posted that iconic Fashion Nova jeans pic on Instagram, I just had to follow their IG although I had no idea what Fashion Nova was before. But looking through the feed I was like, how come I've never seen this before? Of course I looked on their website and bam! I was in love. The clothes were totes amazing and very affordable. I ordered a crop top and shorts plus the jeans Kylie was wearing on the pic (Ikr). I was so excited when they came four days after I got the shipping confirmation. SO great!
I don't have too much to spend on clothes, I really have to plan what to buy and where I am buying them from. I am very happy because I could just look over at Fashion Novas items on sale and I can get pretty clothes without having to spend a fortune. Lucky for me I never had any issues with shipping. Their delivery is fast enough.
I am proud to be a #Nova Babe. I love everything Fashion Nova from the accessories to the shoes. Their styles are so good. Their customer service and shipping policies and deliveries are great too. I have a closet full of Fashion Nova stuff.
I always have a smile plastered to my face after I look at the Fashion Nova website because their dresses are amazing. However, my wallet and my credit card cry most of the time because I cant keep myself from buying from the online shop. They are really good nice offers, fast shipping. Fashion Nova is the best.
I ordered shorts from Fashion Nova for the first time ever last week. After I paid for them, I googled Fashion Nova online reviews and was brought to this site. Oh my goodness I saw many bad reviews. I was scared I would have a problem with my order. But I received the item on time. I wore them for the first time today, and all my friends loved it and were Amazed that I got something from fashion nova.
DO NOT SHOP HERE.
It claims free two day shipping but it took about a week to process.
On top of that after it did process, my order was no longer in stock so they gave me a damn gift card.
Emailed customer service THREE times asking for the money to be credited back to my account instead. No response.
I wish I had listened to these reviews.
Be smart and do NOT shop here.
The Fashion Nova website is a haven for the woman who loves clothes and shoes. They have clothes that carry different looks, but the looks all stay true to the Fashion Nova charm. You could be boyish or girly or sexy and you would find something that's just for you. Plus, shopping is very easy and will not give you any headaches. The items always come on time and without any damage.
Fashion Nova seriously has the worst customer service I have ever seen. The clothes are alright, but good luck if you need ANY sort of assistance from customer service. They flat out do not respond to any contact and I have had to take a dispute with my credit card company multiple times because I get absolutely 0 responses from them. All in all, the trouble isnt worth the hype.
I believe some customers don't get their orders on time because that's how things are in online buying. The stores don't hold the shipping schedule and all. I have ordered from another clothing website and I have been told that what they say as 2-3 business days is just an estimation and the shipping depends on the courier. Couriers also get the flak for deliveries that don't arrive as promised. I think we should all understand this as online consumers. Quality-wise, You get what you pay for in Fashion Nova, just like in any other online stores. You cant expect to get a nice dress for the price of a crop top, can you?
I ordered a pair of jeggings on Saturday night. I got the confirmation email on Monday afternoon and got my jeggings on Wednesday. I thought I would receive my order on Tuesday the latest, but then I realized Saturday and Sunday were not business days. My order was delivered on time and the fit is really good. I love it so much.
Hands down, the fashion Nova website is my favorite online store. They have the best collection of clothes for the Millennial woman. I especially love their pieces that emphasize curves. Yep, I'm curvy and their clothes speak to my soul on an almost spiritual level. Ordering from them is a pleasant experience because they always deliver promptly.
I got no beef with them. I see no reason to have a problem because they have always given me good service, whether in-store or online (I bought stuff online from them twice, and I don't have any complaints). They're really good. Its a tight company with delightful clothes. That's all I can say.
About three months ago I bought like 8 items from them crop tops denims and a couple of dresses. They got to me on time and the quality of the clothes was just as expected. Last week I ordered a pair of shoes and I had the same good experience. So I was surprised when I saw some negative comments here about Fashion Nova. If I'm not mistaken, this website has been serving online buyers for a couple of years now. I doubt they would still be up if they don't give great service.
I have ordered from the FN website in the past and had no problems. I am getting some dresses from them again and just saw these comments here. I hope they are same company that I have done transactions with in the past when the order fulfillment and delivery was good.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

