Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I order from here all the time it's been 2 weeks and I haven't received any package information at all. I sent numerous emails and no reply just automated systems they will no longer receive my services such a knock off.
I'm literally in love with fashion nova's clothes. I requested two or three things. First off, the material is great. I was content with the fit and the texture. I was astounded in light of the fact that everything is truly moderate, so I figured a few things would be made alright, however it ended up being more than great. I requested 6 things under $100, so that demonstrates what number of outfits I purchased.
Design nova has magnificent items and extras! The client benefit is amazing they generally have an awesome snappy with reaction and the delivery comes without a moment to spare! Exceptionally proficient! I will shop constantly here! I don't have any grumblings KEEP UP THE Astounding WORK NOVA Darlings!
Do not waste your money buying things from them. Yes, their clothing are cute but you must pay the price of either not getting a full refund if an item doesn't fit. To terrible horrible Customer Service who do not respond back. To lies about their two day shipping. And so many other issues. I too was a loyal customer. Even gave them four chances. Yes 4, hoping things would get better. All these people giving great reviews are liars. Please do not believe them.
I ordered some jeans and a shirt Monday for 2 day shipping. It's Saturday and I still haven't received anything. I needed those items today. Horrible service!
So I was a faithful customer to fashion Nova until I returned some items that were too small. I provided them with my tracking number they said they can't find and unfortunately I will not be able to get a refund. So basically I brought clothing, retuned them and cannot get my store credit back (they don't refund cash) I am a hard working woman and for them to tell me I'm SOL is very disappointing. Please think twice before shopping here
DO NOT ORDER FROM FASHION NOVA! If you return an item, they will NOT refund you 100%. The only way you can communicate with them is by email and they take days to respond. They are thieves! Do not waste your money with these fools. If I could rate them at a 0, that would be more deserving. I gave them a 1 because that was the lowest option; however, they do not deserve that.
Good client benefit. They could refresh me on my request and were super pleasant through the procedure. I got my things on time and I am fixated on everything. A debt of gratitude is in order for the immense garments Fashion Nova group.
A decent strong online store. Home area is truly an eye catcher. They have an extraordinary assortment at an incredible cost. I purchased a couple of pants that I destroy a great deal and are truly agreeable. It's a decent go to put in the event that you need your nuts and bolts! The best Fashion nova.
Attractive and hefty size is certainly difficult to discover, so when I requested a few garments from Fashion Nova I officially sort of figured it would not fit me or look as great. Not withstanding, I Cherished EVERYTHING. Nothing looked too finished size like a grandma, and i felt super hot. Delivery was quick and free instruments. Very good fashion nova.
I placed my order to Canada on aug 26th said shipped aug 28th- as of today sept 1 no tracking info updated... inneed my items by sept 13 and it says 7 business days to Canada... its been this long with no update- unsure if it's lost. I emailed no reply and when you call it's just a recoding that prompts u to vocdmail that says " keep trying "'I have ordered before and always have problems... will never order again, I paid 200$ Canadian for my honeymoon and seems it's lost? Would just like some answers... I wouldn't order from them. The customer service is awful
I purchase more than 75 dollars to get the two day free shipping. After two days they shipped my order and to top it off my order was incomplete. They send me a gift card instead. I really needed those dresses for the weekend. I call a bunch of times to the supposibly costumer service number and no answer I send I email no answer nothing at all. Now I'm getting my stuff four days later. Now I hope the stuff in going to receive is good quality. Terrible experience never again.
I ordered my stuff weeks ago and they didn't even send it to the address I provided neither gave my phone number in case the package would be found by any other company so they can contact me. I even wrote them an e-mail and they didn't even had the dignity to answer not even my phone calls.
Awesome client benefit! I bought a dress that was profoundly marked down, and after seven days I saw that it had been reduced much further. Fashion Nova discounted me the distinction in cost, and it was prepared and back on my Master card in two days! Most different retailers won't do cost.
I typically shop at the fashion nova and I generally have a decent ordeal. The staff are so pleasant. I attempted their online store and what an awesome affair as well! Fashion nova was a ready to determine a snappy issue I had and my things landed in a decent time.
I love the fashion on here, so stylish and if I'm searching for a look, I know for a fact I will find what I'm looking for here, it's beautiful and a reasonable price, the only issue is that it is an American shop, and it does cost a bit for shipping but that's the only issue. Overall I love it!
I have requested various circumstances from Fashion Nova and prescribe it to a significant number of my loved ones. I think they make their pants so well it fits me flawlessly! They are additionally exceptionally affordable while looking top of the line. I would preferably shop here than your run of the mill everlastingly 21, h&m, cotton on.
Fashion Nova is incredible. Love the transportation and the adorable materials. Embellishments are incredible too. Extremely decent no harms or tears. I cherish shopping at Fashion Nova. There is dependably an extraordinary determination of hues and styles and they generally have my size! The client benefit is stunning and this is certainly my go-to store!
My first time requested from them it was may 2nd and my request was conveyed on may 6 and all my stuff was flawless recently the way the show on the pics I will be posting pictures soon I cherish Fashion Nova now they just increased one faithful client I will be requesting more stuff because of Krystal Henry for helping me with the little inconvenience I had.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

