Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

New York
1 review
1 helpful vote
Follow Sasha H.
Unfollow Sasha H.
Share Review
Report Review

Package never recieved
September 4, 2017

I order from here all the time it's been 2 weeks and I haven't received any package information at all. I sent numerous emails and no reply just automated systems they will no longer receive my services such a knock off.

Date of experience: September 4, 2017
Michigan
1 review
0 helpful votes
Follow Shawnda M.
Unfollow Shawnda M.
Share Review
Report Review

Affordable
September 4, 2017

I'm literally in love with fashion nova's clothes. I requested two or three things. First off, the material is great. I was content with the fit and the texture. I was astounded in light of the fact that everything is truly moderate, so I figured a few things would be made alright, however it ended up being more than great. I requested 6 things under $100, so that demonstrates what number of outfits I purchased.

Date of experience: September 4, 2017
Ohio
1 review
0 helpful votes
Follow Melissa H.
Unfollow Melissa H.
Share Review
Report Review

Astounding work
September 4, 2017

Design nova has magnificent items and extras! The client benefit is amazing they generally have an awesome snappy with reaction and the delivery comes without a moment to spare! Exceptionally proficient! I will shop constantly here! I don't have any grumblings KEEP UP THE Astounding WORK NOVA Darlings!

Date of experience: September 4, 2017
Georgia
1 review
1 helpful vote
Follow Sherry W.
Unfollow Sherry W.
Share Review
Report Review

A waste of money and time
September 2, 2017

Do not waste your money buying things from them. Yes, their clothing are cute but you must pay the price of either not getting a full refund if an item doesn't fit. To terrible horrible Customer Service who do not respond back. To lies about their two day shipping. And so many other issues. I too was a loyal customer. Even gave them four chances. Yes 4, hoping things would get better. All these people giving great reviews are liars. Please do not believe them.

Date of experience: September 2, 2017
Michigan
1 review
1 helpful vote
Follow Chante m.
Unfollow Chante m.
Share Review
Report Review

Horrible
September 2, 2017

I ordered some jeans and a shirt Monday for 2 day shipping. It's Saturday and I still haven't received anything. I needed those items today. Horrible service!

Date of experience: September 2, 2017
Costa Rica
1 review
2 helpful votes
Follow Anna M.
Unfollow Anna M.
Share Review
Report Review

Disappointing
September 2, 2017

So I was a faithful customer to fashion Nova until I returned some items that were too small. I provided them with my tracking number they said they can't find and unfortunately I will not be able to get a refund. So basically I brought clothing, retuned them and cannot get my store credit back (they don't refund cash) I am a hard working woman and for them to tell me I'm SOL is very disappointing. Please think twice before shopping here

Date of experience: September 1, 2017
Florida
2 reviews
1 helpful vote
Follow C N.
Unfollow C N.
Share Review
Report Review

RIP OFF!
September 1, 2017

DO NOT ORDER FROM FASHION NOVA! If you return an item, they will NOT refund you 100%. The only way you can communicate with them is by email and they take days to respond. They are thieves! Do not waste your money with these fools. If I could rate them at a 0, that would be more deserving. I gave them a 1 because that was the lowest option; however, they do not deserve that.

Date of experience: September 1, 2017
New York
1 review
0 helpful votes
Follow Jessica S.
Unfollow Jessica S.
Share Review
Report Review

Awesome customer support
September 1, 2017

Good client benefit. They could refresh me on my request and were super pleasant through the procedure. I got my things on time and I am fixated on everything. A debt of gratitude is in order for the immense garments Fashion Nova group.

Date of experience: September 1, 2017
North Carolina
1 review
0 helpful votes
Follow Lisa B.
Unfollow Lisa B.
Share Review
Report Review

Good
September 1, 2017

A decent strong online store. Home area is truly an eye catcher. They have an extraordinary assortment at an incredible cost. I purchased a couple of pants that I destroy a great deal and are truly agreeable. It's a decent go to put in the event that you need your nuts and bolts! The best Fashion nova.

Date of experience: September 1, 2017
New York
1 review
0 helpful votes
Follow Eva N.
Unfollow Eva N.
Share Review
Report Review

Larger size
September 1, 2017

Attractive and hefty size is certainly difficult to discover, so when I requested a few garments from Fashion Nova I officially sort of figured it would not fit me or look as great. Not withstanding, I Cherished EVERYTHING. Nothing looked too finished size like a grandma, and i felt super hot. Delivery was quick and free instruments. Very good fashion nova.

Date of experience: September 1, 2017
Canada
1 review
5 helpful votes
Follow Samantha J.
Unfollow Samantha J.
Share Review
Report Review

Where is my order?
September 1, 2017

I placed my order to Canada on aug 26th said shipped aug 28th- as of today sept 1 no tracking info updated... inneed my items by sept 13 and it says 7 business days to Canada... its been this long with no update- unsure if it's lost. I emailed no reply and when you call it's just a recoding that prompts u to vocdmail that says " keep trying "'I have ordered before and always have problems... will never order again, I paid 200$ Canadian for my honeymoon and seems it's lost? Would just like some answers... I wouldn't order from them. The customer service is awful

Date of experience: September 1, 2017
Texas
1 review
1 helpful vote
Follow Nora G.
Unfollow Nora G.
Share Review
Report Review

I purchase more than 75 dollars to get the two day free shipping. After two days they shipped my order and to top it off my order was incomplete. They send me a gift card instead. I really needed those dresses for the weekend. I call a bunch of times to the supposibly costumer service number and no answer I send I email no answer nothing at all. Now I'm getting my stuff four days later. Now I hope the stuff in going to receive is good quality. Terrible experience never again.

Date of experience: September 1, 2017
Texas
1 review
1 helpful vote
Follow erica m.
Unfollow erica m.
Share Review
Report Review

Order
September 1, 2017

Is this company a scam? Will I get my products? I just want to make sure my account wont be depleted.

Date of experience: September 1, 2017
DO
1 review
1 helpful vote
Follow Pedro J.
Unfollow Pedro J.
Share Review
Report Review

I ordered my stuff weeks ago and they didn't even send it to the address I provided neither gave my phone number in case the package would be found by any other company so they can contact me. I even wrote them an e-mail and they didn't even had the dignity to answer not even my phone calls.

Date of experience: September 1, 2017
New York
1 review
0 helpful votes
Follow Frankie P.
Unfollow Frankie P.
Share Review
Report Review

Awesome client benefit
September 1, 2017

Awesome client benefit! I bought a dress that was profoundly marked down, and after seven days I saw that it had been reduced much further. Fashion Nova discounted me the distinction in cost, and it was prepared and back on my Master card in two days! Most different retailers won't do cost.

Date of experience: September 1, 2017
New York
1 review
0 helpful votes
Follow Julia B.
Unfollow Julia B.
Share Review
Report Review

Cherish the place
August 31, 2017

I typically shop at the fashion nova and I generally have a decent ordeal. The staff are so pleasant. I attempted their online store and what an awesome affair as well! Fashion nova was a ready to determine a snappy issue I had and my things landed in a decent time.

Date of experience: August 31, 2017
New York
1 review
0 helpful votes
Follow Shannon F.
Unfollow Shannon F.
Share Review
Report Review

Reasonable price
August 31, 2017

I love the fashion on here, so stylish and if I'm searching for a look, I know for a fact I will find what I'm looking for here, it's beautiful and a reasonable price, the only issue is that it is an American shop, and it does cost a bit for shipping but that's the only issue. Overall I love it!

Date of experience: August 31, 2017
New York
1 review
0 helpful votes
Follow Sandra V.
Unfollow Sandra V.
Share Review
Report Review

Fits me flawlessly
August 31, 2017

I have requested various circumstances from Fashion Nova and prescribe it to a significant number of my loved ones. I think they make their pants so well it fits me flawlessly! They are additionally exceptionally affordable while looking top of the line. I would preferably shop here than your run of the mill everlastingly 21, h&m, cotton on.

Date of experience: August 31, 2017
California
1 review
0 helpful votes
Follow Anita B.
Unfollow Anita B.
Share Review
Report Review

Extremely decent
August 31, 2017

Fashion Nova is incredible. Love the transportation and the adorable materials. Embellishments are incredible too. Extremely decent no harms or tears. I cherish shopping at Fashion Nova. There is dependably an extraordinary determination of hues and styles and they generally have my size! The client benefit is stunning and this is certainly my go-to store!

Date of experience: August 31, 2017
California
1 review
0 helpful votes
Follow Norma P.
Unfollow Norma P.
Share Review
Report Review

Loyal Customer
August 31, 2017

My first time requested from them it was may 2nd and my request was conveyed on may 6 and all my stuff was flawless recently the way the show on the pics I will be posting pictures soon I cherish Fashion Nova now they just increased one faithful client I will be requesting more stuff because of Krystal Henry for helping me with the little inconvenience I had.

Date of experience: August 31, 2017