Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I just got my orders delivered today a denim shortall, two crop tops, one matching set and a pair of wedges. I love the packaging, everything looked really nifty and neatly packed. The package was delivered within three days, really quick compared to this other online store I once bought clothes from. I am so happy buying from Fashion nova online.
Fashion Nova is one of the websites I regularly visit. They got dresses and tops and bottoms and sets and shoes and even accessories that I think the only thing missing is bags. I have bought from them maybe 2-3 times and while I am not overly in love with my purchases, I can say theyre okay. You get what you pay for with Fashion Nova. They are not so bad in terms of shipping because I received my items on time and in good condition. I just hope they would have better quality clothes that are more affordable. Just my two cents, thanks.
I was skeptical about ordering from the online store because I have read a lot of bad reviews on Fashion Nova that the deliveries are late and that the clothes are not really as pretty as they are on the site. But this pair of boots I really like but cant find anywhere else, and they are less than $50 including shipping. I bit the bullet and ordered anyways, hopeful that I would be lucky and get my item on time. Guess what? I did! My mesh boots arrived three days after I placed my online order and they fit so well! My feet have never looked sexier!
Ive seen many exposes of clothing store fakes, with customers receiving ugly or defective versions of clothes posted on the websites. Its a good thing Fashion Nova is a legitimate company that caters to women's shopping needs. There are many bad reviews about Fashion Nova, but I can fairly say that never once did they cheat me or mislead me. They have a great selection, quick processing of orders and speedy delivery. They are probably late sometimes in delivering the goods, but don't all online shops have this issue from time to time?
Im fairly new to online shopping so I have to proceed with caution since a lot of sketchy online clothing stores are popping up. I heard of Fashion Nova from an office mate and decided to check it out. The website is clean and attractive. I love their different categories and everything is written down on their FAQ. I bought one dress and tried paying through Paypal but my payment wouldnt go through. I reached out to customer service who said they will check out the issue and get back to me. It took them three days to give me a call, but they fixed the glitch and I could pay through Paypal. They were helpful, but maybe they should have contacted me the next day to give me an update. Otherwise, they are good.
Fashion Nova is heaven for the Instagram girl. If I had all the money in the world, Id buy all their stuff and take selfies everyday. My favorite is their Blowout Section because of the price slash. I like buying from them because it is easy just a few clicks and Im done. The clothes I get are always packaged neatly and I am always almost shook when I try the clothes because they fit really great, most of the time.
The swimsuits on the Fashion Nova site are all very pretty, but I cant imagine myself wearing any of them because I am not as curvaceous as those models. I opted to order a more conservative swimsuit and hoped and prayed that it would look flattering on me. When it arrived, I fell in love with the material and the construction. The best thing about it was that it fit perfectly my BF couldn't help telling me how hot I looked in the swimsuit.
Fashion Nova is one of my favorite online shops. The website is very easy to navigate because the products are classified according to type. So its easy to see new arrivals and even sale items. I love the convenience ordering from their website brings. I am a busy woman who does not always have time to shop, but I like clothes. I dont know about the others, but their size guide works for me. All the clothes I order fit like a glove.
I was hesitant in ordering because I have been reading reviews about how the delivery is so slow and that some orders never even arrive, but I really want these shoes. To my surprise, the package came two days after I placed my order! I love the very sleek finish of the shoes and the fit is so right. Very comfortable shoes!
I ordered once from Fashion Nova and it was good. Placing my order was simple and I got my package in two days. I ordered a top recently, but when I got the package, the blouse was a different color. I quickly looked at the FAQs regarding returns and followed the instructions. I was disappointed because I knew I had to wait a long time for the top to reach them have them inspect the mistake and then to send the correct item to me. I figured the earliest Id get the correct blouse was a week, So I was really surprised I got it in five days! Thank you so much, Fashion Nova! You really know how to make a girl happy.
I was going to attend a close friends wedding so I needed a pretty dress just what Fashion Nova offers. I ordered the dress a week before the wedding, but it has been five days already and the dress has not arrived. I called customer service and spoke with Alyanna who told me she would track where the dress is. We kept communicating through the day on the phone and exchanging emails. The next day one day before the wedding the dress came. I was so relieved! Alyanna even called me to make sure I got it.
Fashion Nova carries most of the trendiest pieces ever, and I love that they have clothing items that range from sporty outfits to dresses. The best thing about them is that they also have a wide range of pieces for plus size women like me. The price range is just right. Shipping was fast. Its my go-to clothing site!
I saw this dress online and I really wanted it so I went to their nearest branch. Too bad they didn't have it there. I was a bit hesitant about buying online because I really want to make sure that the dress fits me. The people in the store asked me to fit one of the dresses that's really close in style and then use the size when ordering. I followed the advice. Ordering was quick, the delivery came fast. And the best thing was the fit was really great! I love Fashion Nova. Such a great company.
My mum and I are going to a birthday party next week, but I dont have a dress to wear, So we decided to search for a clothing site who has a good quality and fast delivery. As I searched, I found this Fashion nova clothing site, it was so beautiful at great prices. Since its was very affordable we purchased at least 5 different dresses. 2 for my mum and the rest is mine. Two days after we received the packaged. I was excited at the same time afraid if the dresses wont meet my expectation. Just so you know, it was absolutely beautiful! The fit is perfect, and the cloth texture so smooth..
I ordered clothes from fashion nova. And I was surprised as the items arrived the next day! This is the fastest shipment site ever! Thank you so much, I am very happy with the service of fashion nova. Their staff was very pleasant as well, aside from quick delivery the items are very good. I really like the touch of this dress.
They sent me a dress with a broken zipper. I inquired with them on exchanging. NO response from any attempt at contacting them. Finally mailed it back. The dress cost me $34 plus $8 to mail back the damaged dress. They sent me a store credit for $14. I dont even know where they came up with that number. I at the very very least deserve my $34 back in store credit and really the $8 I spent on return shipping too. I emailed them, filled out the website trouble ticket and called them. No responses anywhere and the phone system will hang up on your no matter what option you choose. STAY AWAY. Terrible company.
I ordered on the 9th, it is now the 15th and my order status has not changed. I'm not impressed. No customer service they don't respond to emails. If you cancel the order you'll get a gift card you don't get your money back this is a total rip-off. All these celebrities representing fashion Nova should be ashamed of themselves for ripping us off.
I've ordered from this company twice now and on occasions I have been sent something that looks nothing like the picture or is a completely different product than the one I ordered. They have zero negative reviews because they only post fake reviews. I have emailed the company various times and tried to leave negative reviews so they are unable to scam other people with certain products, but they never make it on the website they also do not respond to anything email or calls. Their customer service number leads to an automated machine and no one ever answers you will never get your money back either I ordered a shirt which was available on the site but when it was time to ship my item I was sent a gift card because the shirt wasn't in stock I sent an email to the company which I have yet to receive a response from fashion nova is a well organized scam.
I ordered on the 6th, it is now the 15th and my order status has not changed. I used their customer service "interactive brush you off" system and was told the delay was due to the weather. I'm in NY, they're in CA, no weather issues in either place. Bullsh*t, I ordered from the UK at the same time, and its being delivered today. They don't actually serve customers and they shouldn't have an order "unfulfilled" for 9 freaking days, with no change. I had heard really great things about fashion nova, but now, nope, they are all hype and I'm not impressed.
I have been ordering from this company since it came out and I will no longer be ordering from them! I placed my order since 09/11/2017, usually it's processed and shipped by the next day sometimes the same day! This is this 2nd time I have ordered and nothing has been sent out and it's 5 days later. I emailed them to inquire and no response just keep getting this 24 hour response email but it's passed 24 hours. They have no regard for proper customer service, or people's hard earn money. And to matters worse when they mess up on your order they give you store credit and not the money back even though they are at fault. I have had it with there poor customer service, inconsistent processing and 0 regard for customers complaints and emails!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

