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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Washington
1 review
0 helpful votes
Follow Nedra P.
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I learned about the popularity of Fashion Nova from Patricia, I have just subscribed to her channel and she reviewed many clothes that Fashion Nova has sent to her. I liked most of the pieces so I went to the website to see what I could buy. Patricia was right, most of them were good pieces but some of them I couldnt afford. I still found good deals and have bought a bralette, a pair of shorts and a blouse. If the others werent so expensive I could have bought more. I didnt find issues with shipping or delivery. I got my orders on time.

Date of experience: September 18, 2017
Wisconsin
1 review
0 helpful votes
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Great deals
September 18, 2017

It is no doubt Fashion Nova is talked about a lot. They have many celebrity endorsers, they are on different social media platforms and they have all these cool clothes. I love FN especially when they slash prices, and I can afford the pieces that I like. The items on sale are all so pretty that it would be a waste not to buy them. So I regularly check their Sale and Blowout pieces. I have found great deals from them for many times now. I didnt have problems like the others who gave their reviews here. I know that Fashion Nova is a reputable company and they will always do their best to help their customers.

Date of experience: September 18, 2017
Texas
1 review
0 helpful votes
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FN has many different pieces like dresses, jeans, matching sets and even shoes and accessories. Most of their pieces are geared toward younger women who dress sexy, but I was also able to find some conservative pieces that are still fashionable. I like going through all their new arrivals, adding them in my bag and then deciding later whether or not I will buy them. Its very convenient to shop online, I have done it many times and FN never fails to deliver. The only thing I dont like about FN is that there are some pieces that are too costly.

Date of experience: September 18, 2017
Colorado
1 review
0 helpful votes
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Delivery was quick
September 18, 2017

I just want to thank Fashion Nova for the speedy delivery. I ordered some dresses from them last week and I paid for express shipping because I was going on a trip and would be bringing the clothes with me. I even sent them an email after I got the shipping confirmation just to follow up and make sure that the dresses get to me on time. They responded immediately, saying that they will take care of it. True to their word, my dresses arrived the next day and they all fit well. I am really pleased with their products and their service.

Date of experience: September 18, 2017
Illinois
1 review
0 helpful votes
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Fits Perfectly
September 18, 2017

Fashion Nova is one of my favorites because their jeans are the coolest. I have big thighs and a small waist, so it is a challenge for me to buy pants. Im also quite short so the pants leg length is also an issue at times. But the jeans at Fashion Nova fit me really well, so it has become a habit to buy something from them regularly. As I am a regular customer, I dont have any issues ordering or having my stuff delivered to the house. Its a great online shop!

Date of experience: September 18, 2017
Louisiana
1 review
0 helpful votes
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The Online Shoppers Utopia
September 18, 2017

I love shopping online because of the convenience it brings. I buy clothes from different websites, and one of my favorites is Fashion Nova. They have the coolest and prettiest outfits, especially their jeans. I love how comfortable they feel and how stylish they are. I also love how Fashion Nova takes care of its customers. I had a problem locating my items once because nothing showed up on the tracking info. I sent them an email and they immediately looked at the issue. Delivery was a bit late and they sincerely apologized for it and promised it would not happen again. I have bought from them again three times after that, and they held true to their promise. I never had problems with tracking or delivery again.

Date of experience: September 18, 2017
Utah
1 review
0 helpful votes
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I have never liked shopping online for clothes because when they get to me, they dont fit properly. But I tried shopping from Fashion Nova once and the fit was so good. I also like that the clothes look exactly the same in person as they do on the website. I also had no problems with paying or tracking my purchase. My order was delivered on time. I had such a good first experience that I am planning to do most of my shopping this way. Thanks, Fashion Nova!

Date of experience: September 18, 2017
Pennsylvania
1 review
0 helpful votes
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Impressive clothing
September 18, 2017

My sister gave me a denim jacket from Fashion Nova on my birthday. I love the material, very high quality and really comfortable to wear. I promised myself the next clothes I buy would be from Fashion Nova. But there are no stores nearby. I turned to online shopping and got myself six pieces of clothing pants, two tops, a maxi dress and lingerie. Quite a lot, so I got free shipping. The transaction was smooth, I got my items delivered right on time, and all the clothes are sooooo good. I so love fashion Nova!

Date of experience: September 18, 2017
Texas
1 review
0 helpful votes
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So excited!
September 18, 2017

I love watching haul videos on YouTube, and my favorite are those videos featuring Fashion Nova hauls because the clothes are so freaking cute! I am so in love with their pieces that I saved up $500 to get my won haul. Who thinks only YouTubers can do it, right? I am still waiting for my haul, and I am so excited because I got the shipping confirmation and I can track where my clothes are.

Date of experience: September 18, 2017
Virginia
1 review
0 helpful votes
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I had a good experience
September 18, 2017

I know someone who has sworn never to order from Fashion Nova again. She said that she ordered sneakers, a pair of jeans and a crop top, but she never got the items even if she already paid for them. She has told a lot of people about this. Im not very close with this person, so Im not sure if I would believe her. I got interested so I went to the Fashion Nova website and saw the clothes they offer. I was very impressed. I ordered a maxi dress, despite the warning I received from that girl. Im not sure if the problem is her, or if I just got lucky, but I received a tracking number the day after I placed my order, and received the delivered dress three days after. I didnt have any difficulty getting the order confirmation or tracking my purchase and I got it on time.

Date of experience: September 18, 2017
New York
1 review
0 helpful votes
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Almost everyone on social media talks about Fashion Nova. My favorite feature of the website is the Shop Instagram. Everything I see on their Instagram page, I can buy just by going to the website and clicking on the photo, which will bring me to the page where I could specify the size, color, etc. I check their website regularly for new arrivals and discounts, because they offer really good deals. I shop there every two months or so, but I dont have any complaints about the shipping and delivery, and I hope they will continue to give me and other shoppers a great online experience.

Date of experience: September 17, 2017
New Jersey
1 review
0 helpful votes
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FN is probably the most #goals among online clothing stores because of the styles they carry. Just look at the website and youll know this is true. Its every Instagramers dream to wear most of those clothes. I love to shop online from Fashion Nova because its so easy. I got PayPal so I dont have to pay through my credit card which I like because I dont like giving out my CC deets as much as possible. I guess Im very lucky because Ive been buying from them for months and I definitely have no problems with shipping and what-not. I love em!

Date of experience: September 17, 2017
Georgia
1 review
0 helpful votes
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Fashion Nova all got a nice selection of clothes for the plus size women. Thank you Its not just the skinny girls who need clothes, right? I never had any problems shopping from the site when I ordered a maxi dress two months ago and their gladiator sandals last week. They didnt mess up my order or the size. I got them on time. I guess Im a lucky woman to have a good shopping experience at Fashion Nova. Im going to make another purchase soon and I sure hope I will get the same smooth experience.

Date of experience: September 17, 2017
New York
1 review
0 helpful votes
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Buying clothes has never been this fun. The Fashion Nova website is just the perfect online store to go to if you want sexy clothes that make you look like a celebrity. Its really fun to look at the dresses and tops and imagine myself wearing them. I would pick an item I like, put it in the bag and then when I have had my time window shopping, Ill pick what I can fit into my budget and then pay for them. Its pretty much straightforward. Shipping is always quick just the normal 3-4 days, except when you order close to the weekend.

Date of experience: September 17, 2017
New York
1 review
0 helpful votes
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I love being a Nova Babe
September 18, 2017

These clothes and shoes from Fashion Nova are totally lit and very sexy. My favorite items are the bodysuits. They are perfect. The clothes fit me like someone took my measurements and sew the clothes just for me. I dont get why others give Fashion Nova the shizz here, but Im telling you, they make me happy with the buying online and the shipping and all that. I get no problems, and I am one happy Nova Babe. The Fashion Nova website offers a wonderful online shopping experience.

Date of experience: September 17, 2017
California
1 review
0 helpful votes
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I love Fashion Nova!
September 18, 2017

All I can say is that Fashion Nova exceeds my expectations. It does not matter if Im shopping in their physical store or buying stuff from them online. I get the same kind of treatment helpful and friendly. I like ordering online because its very easy. I choose an item to buy, pay for it and I receive it in less than 5 days. The clothes are always a perfect fit.

Date of experience: September 17, 2017
Delaware
1 review
1 helpful vote
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Rip off company
September 17, 2017

I ordered shoes from them for my granddaughter. They waited over 1 week and email me saying they don't have the shoes but the will be sending me a gift card that never expires. They have to be on something stupid. To think they can just take my money and give me a gift card. They better return my funds immediately and I will never do business with them again.

Date of experience: September 17, 2017
Ireland
1 review
1 helpful vote
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SCAM!
September 17, 2017

I ordered a dress in large double checked my order and confirmed and paid, I was emailed my confirmation which said xsmall. I looked for a phone numbe to call and explain their mistake to which there is none, I sent an email waited days on a response to which I was told the size I chose may have become out of stock before my payment went through so instead of saying OUT OF STOCK they decided to order me the wrong size! Absolutely ridiculous I have no need for this dress now and I can't get my money back as all they offer in way of return is a gift card which I could accept if it was my fault but they are submitting orders just to get the money absolutely disgraceful!

Date of experience: September 17, 2017
Jamaica
1 review
0 helpful votes
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Poor customer service
September 17, 2017

The process required by this website makes absolutely no sense. If there is a problem with your order, the communication system is stupid. You are not able to call and speak to a real person, you have to email and wait days for a response. I've never had such a bad experience ordering anything online. N they do not refund you your money, they give gifts cards to spend with them to have a bad experience all over again. Now all my money is doen the drain because i still have not received my package.

Date of experience: September 16, 2017
Michigan
1 review
2 helpful votes
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So my first order of fashion nova clothes was fine. The clothes are low quality but they fit me nicely and their jeans were comfy. Then, I wanted to make a 2nd order of jeans. That 2nd order was sent out by USPS (terrible service as well), and never delivered to the correct address. I called USPS and they said there was a human error on their part hence why it was sent to the wrong address. They sent the package to LA and now it's been a week of me trying to contact them. I am demanding my money back but on their page they only allow E-gift cards WITHOUT the shipping fee. The shipping fee was $6 for a 2-DAY DELIVERY GUARANTEE. I never want to order from their company again, and I suggest you don't do it either.

They are low quality clothes that fit nicely and are cheap. They choose USPS as their shipping carrier... the LOWEST quality of service for shipping. I got $#*!ed over, don't order from them.

Date of experience: September 16, 2017