Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

1 review
0 helpful votes
Follow Kirby Z.
Unfollow Kirby Z.
Share Review
Report Review

Number 1 fashion nova fan
September 19, 2017

Ever since I was a kid, I have this special love for design and fashion. Clearly, I'm kinda picky when it comes to clothes I buy and wear. Fashion nova has been my number 1 partner to my fashion needs! And their services never fails to meet my standards. Their two day shipping service that is for free is too good to be true. Number 1 fan and always will be one.

Date of experience: September 19, 2017
California
1 review
0 helpful votes
Follow Lisa B.
Unfollow Lisa B.
Share Review
Report Review

Okay, so a lot of online shops out there offers many things and other things but, to me fashion nova is the real deal. The shipping days was just one but to add up, they have good looking products on stock! Never even missed a single order, all of them arrived on time and in good condition. Would go and get another order with them sometime.

Date of experience: September 19, 2017
Italy
1 review
1 helpful vote
Follow Berry j.
Unfollow Berry j.
Share Review
Report Review

Worst customer care
September 19, 2017

I made online orders two times and i never received full item i have paid for and they don't even write email why they did this and the don't refund immediately. They just post on the website what is not available in the store. Please don't waste your money on fashion nova.

Date of experience: September 19, 2017
Washington
1 review
0 helpful votes
Follow Mabel B.
Unfollow Mabel B.
Share Review
Report Review

Accurate specifications
September 19, 2017

I had trust qualities with online shops since their product specs might be fake. Fashion nova is different from them tho, from what you can see in their site, upon ordering and opening the package, they really are the same! Compared them, been there done that. OH, also, the shipping was just 2 days so, yeah, probably buying from them again

Date of experience: September 19, 2017
California
1 review
0 helpful votes
Follow Carleen H.
Unfollow Carleen H.
Share Review
Report Review

So fab and new dresses to choose from. They have new arrivals almost everytime and they are all great quality! Take note, im not basing it from how their models wear them but it is solely because of my experience. I have ordered a looooot of things from them and they're all show stealer! Definitrly getting new fashion dresses from timr some time

Date of experience: September 19, 2017
Pennsylvania
1 review
1 helpful vote
Follow Carrie M.
Unfollow Carrie M.
Share Review
Report Review

#OOTD
September 19, 2017

This company had the cutest clothes of them all! Perfect for my #OOTD on instagram. I love the style, the price is reasonable and the shipping is just on time but I'm not rushing tho but that's a good point! Will order almost everything from them, love!

Date of experience: September 19, 2017
Colorado
1 review
0 helpful votes
Follow Susan F.
Unfollow Susan F.
Share Review
Report Review

High-waisted jeans = Love
September 19, 2017

I ordered their fabled high-waisted jeans that many customers really recommend. It arrived in two business days which made things even easier for me. Upon it's arrival at my doorstep, I quickly took it to my bedroom to fit it. Then it did! I just said wow because of amazement. I never had any problems with it and in fact I'm planning to order something new again. Just cant get enough of fashion nova.

Date of experience: September 18, 2017
New York
1 review
0 helpful votes
Follow Luz B.
Unfollow Luz B.
Share Review
Report Review

Makes me sexier than ever!
September 19, 2017

I have a boyfriend and nothing makes him happier than seeing me in my sexy dresses which are all from fashion nova. He says that all of them makes me look sexier and it makes me blush whenever he make remarks like that. So lucky I have found something new and sexy with fashion nova. Keep those sexy dresses coming!

Date of experience: September 18, 2017
Arkansas
1 review
0 helpful votes
Follow Genevieve M.
Unfollow Genevieve M.
Share Review
Report Review

New arrivals!
September 19, 2017

Probably, the only thing I'm watching out. Sorry for being completely biased but, I prefer new ones than older ones. I literally surf fashion nova everyday to spot some new and great deals. Am I addicted though? Well, regardless, i have been ordering a lot of stuff from them and I'm really happy with all of it. 2 day shipping was also a bonus. Check 'em out

Date of experience: September 18, 2017
California
1 review
0 helpful votes
Follow Valerie R.
Unfollow Valerie R.
Share Review
Report Review

My mom raised me as a conservative and even in my dresses. My mom even restricts me from wearing daring garments, and Im okay with that, no problem. She recommended me on this site in which she said she have ordered a lot and is perfect for me, for my conservative needs. She wasn't wrong! And now i am a regular customer. Pieces' quality in hand was all nice and the delivery service is same. Will continue being a regular customer

Date of experience: September 18, 2017
New York
1 review
0 helpful votes
Follow Melissa M.
Unfollow Melissa M.
Share Review
Report Review

Trends! That's what I'm looking for. I always want to be updated with anything of course including fashion so Fashion nova has been my number one site to visit. Since last year, I have been ordering these trendy dresses that I really want and almost all of them are still in great shape and quality! Nothing's gonna stop me from buying.

Date of experience: September 18, 2017
Canada
1 review
0 helpful votes
Follow Michelle h.
Unfollow Michelle h.
Share Review
Report Review

Worst customer care evee
September 19, 2017

Received my items I purchase with 1 being sent the wrong size. Rather than sending me the correct item and ship it out at their cost since it was a mistake on their end, they want me to pay shipping cost to return the item to get a store credit. If you guys give a $#*! about your loyal customer you would have done the right thing and re sent out what was wrong. And from all the reviews I have read there is no point paying to ship it back cause they aren't even giving anyone their credits to be use anyways. I guess the 32.99 was worth losing a customer. On to the next.

Date of experience: September 18, 2017
Michigan
1 review
0 helpful votes
Follow mariam s.
Unfollow mariam s.
Share Review
Report Review

Product and Returns...
September 18, 2017

I was going to make an impulsive decision & buy 3 pairs of jeans from fashion nova bc I heard positive things about this company. Thankfully I only bought one pair to test out the company, quality, and see if the size fits. It was not what I expected at all. I'm a pretty tiny girl and I do not have a booty, I bought a size 3 and it was still loose around the thighs and butt area. The stitching on the side of the jeans was also ripped however it was only noticeable when I put the jeans on. That was upsetting but what really bothered me was I did not read the return policy and found out that this site only credits your money back to use on their site... can't exchange or get your money back. ALSO costs to return the items back are on you! So now I paid for something that didn't work out and have to pay to ship it back and try to find something on the site that works for me... moral of the story ALWAYS READ return policies and if the product doesn't work out then tough luck for you, find something else that may not work out and go thru the process and costs of returning all over again. Ugh.

Date of experience: September 18, 2017
New York
1 review
1 helpful vote
Follow Velma C.
Unfollow Velma C.
Share Review
Report Review

Road to loyalty
September 18, 2017

I am almost there on becoming a regular and loyal customer of Fashion nova! Been always a fan of their stylish clothes and cheap prices and another one. Really don't have a problem when it comes to more things and over-all, it was really good.

Date of experience: September 18, 2017
Georgia
1 review
0 helpful votes
Follow Eleanor C.
Unfollow Eleanor C.
Share Review
Report Review

I have been a regular customer of this site since they first established. So far the quality of their products doesn't fail to amuse me and even their wide variety of options. All of my orders and shipments had been handled with care and precision by their staff and it was rather smooth and fast than any other shopping sites.

Date of experience: September 18, 2017
Tennessee
1 review
0 helpful votes
Follow Grace C.
Unfollow Grace C.
Share Review
Report Review

High class shopping
September 18, 2017

After work, i find browsing through fashion novas selection as a way to release my stress. I love dresses! I even have my own allowances allocated for my monthly fashion expenses. Love the store and their high quality products.

Date of experience: September 18, 2017
California
1 review
0 helpful votes
Follow Cindy W.
Unfollow Cindy W.
Share Review
Report Review

I bet that fashion nova will stay much longer in this industry. Since my first discovery, I have bought a lot of items from them especially when it comes to t-shirts since I know that they will always fit me. This site has never stopped being a classy and fancy online shop for us women. The delivery was also smooth, had received my package in an average of 2-3 days. Had no bad things to say to them!

Date of experience: September 18, 2017
Colorado
1 review
0 helpful votes
Follow Marion M.
Unfollow Marion M.
Share Review
Report Review

Whatever type and look who want to try, fashion nova is the right authority for you! Perfect for any types and occasions without losing a lot of money, nearly perfect!

Date of experience: September 18, 2017
Illinois
1 review
4 helpful votes
Follow Chanon B.
Unfollow Chanon B.
Share Review
Report Review

My 16 year old used her summer job money to order school clothes from this company. We never received the $250 worth of merchandise. The po is saying it was delivered and must have been stolen. Fashion nova never answers the phone and takes forever to respond to emails. They wouldn't replace mech. All reputable companies do. Companies have insurance! They also don't have free returns. It cost $13.60 to ship a $30 item and all she will get is store credit. Unfortunately my daughter really likes their stuff. Don't be tempted, you will regret it. Order from a real company with costumer service and insurance. I wish I could give the a zero rating.

Date of experience: September 18, 2017
Kentucky
1 review
0 helpful votes
Follow Jean W.
Unfollow Jean W.
Share Review
Report Review

I saw this really cool pair of distressed pants on the Fashion Nova site so I ordered it. The transaction was smooth. I paid with my credit card without any glitches and the item arrived as expected within two days. But my excitement dampened when I looked at the pants and saw that they were size 13, when I ordered a size 15! No matter how I tried, they wouldnt fit me. I emailed customer service and they asked me to return the pants. I want a replacement of the size I want. They said I can ship the pants back or return it to a nearby Fashion Nova store. The person I was emailing, her name was Tawnee, located stores near my place and gave me directions how to get there.
When I reached the store, theres this girl waiting for me. She knew about the problem and was sympathetic and friendly. She give me the exact same jeans that I wanted from the website - in my own size. I feels very comfortable and looks very flattering. Thanks for the help.

Date of experience: September 18, 2017