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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I was at ease every time I go online shopping with 'em. Availed one of their limited fashion selection and I was more joyed than I was ever before with this great deals and all their efficient services, really such a great site for me.
Contrary to popular belief, it wasn't even a hassle when ordering on online shops but in fact, It was really stress and hassle-free! The jeans i have just recently ordered really fits my size and meets whatever was described on the shop. Good thing I have found fashion nova!
The only real reason I decided to order from fashion nova again is because I love the way their jeans fit me. No doubt about that. However, I do have a real problem with the fact that I ordered my clothes on Monday and it is now Friday and I havent received not even a tracking number! I sent out 2 emails already and the only response I received was that they were adding finishing touches to my order and it will be shipped out soon. This is the last time I will be shopping with them. Its unacceptable.
I literally have a problem with Fashion Nova every single time I order from them regarding their shipping. They promise free 2 Day shipping if you spend 75, I ordered on a Monday and today is now Friday and I haven't even receive a tracking number meaning my items haven't even been shipped out yet! I ordered a dress for an event this Sunday and now i'll have to go buy something else.
The only reason I keep ordering from them is because they have nice and trendy clothes. Other then that there is NO other reason. I've had problems with them about their shipping policy. Spend 75 dollars and get 2 day shipping.? Yeah right. It's always a wishing game with them. I feel a class action lawsuit coming. No live person & email is a joke. Your at there mercy. After this order they have lost my business for good.
Time is very precious for me to the extent where I never even had the opportunity to go to malls and make my shopping. The delivery of my pants, shirts, and shoes were on time! This is the 4th transaction already and overall a great shop.
I love how fab there dresses are by just looking at their site. Im an avid instagram and fashion nova user! So this two is really good with each other. Fashion novas great instagram-worthy dresses is a must have!
Im a single mom and as a past time and a healthy way of living, i attend yoga sessions. Nothing beats fashion novas leggings! They're tight and fit perfect for my yoga class. Have ordered a total of 5 leggings already, all came in one piece and in a great packaging all in just two days.
Never thought that I would be this satisfied. I ordered 2 shirts from them. One plain and one with a cute design, prolly perfect for the jeans mom has handed me over. The package arrived two days at our doorstep and those two items i ordered are both in quality and good shape! Would buy again from them sometime.
It's really hard to choose what select to order here in this site... because the items were all beautiful! I ended up choosing and ordering only 3 from 17 of my interests. When the three items arrived after two days, i checked them and they looked entirely like what's on the shop. They never lie, brilliant!
They have nice pieces and everything but it's not worth it to deal with low budget customer service. Their phone number just directs you to email them and I have sent over five emails over the past two weeks. I just received and email today and it contained no help or information at all. They have all of these celebrities promoting your brand and you can't spend money on better customer service.
I have ordered from this site twice, and though their clothing is nice, their customer service sucks and their tracking is not reliable. Twice, I have ordered things with 2-days shipping (1-2 processing). Did not receive my order until after a week's time and literally had to email them asking where was my shipping confirmation, they told me it was shipped but trackoing information was behind which is bull. Minutes later I received a shipping notifcation with the tracking number, checked, and there was no update because obviously they had just did it! HUGE INCONVENIENCE. With all the advertisement done for this website, very disappointed.
Spend over 75 and get free 2 day express shipping. That is a lie, I ordered three things from their website, two weeks ago, still no sign of my package or tracking updates. Their customer service is a joke, they don't reply in two business days. I honestly just want my money back.
Fashion nova should really consider living up to the hype they claim to plaster all over social media.
If you're Canadian, do not order from this website, it takes forever and there is no live updates on where your package is, it's like ordering from China. Don't do it.
It has been my very first order from fashion nova and when the third one did I realized that they are really improving! The quality of their products are constantly nice, Customer support is improving, and shipping service is still at two days. Keep up the good work and improve more fashion nova!
Kudos to this site! You are very successful. I personally love almost everything about fashion nova... from their great trendy pieces to their shipping. This site is basically all over the internet now! Well done!
I have been invited to my friend's debut and as an introvert, I really find going to malls and even rental shops a pain in the $#*! and instead i have chosen this site. With a lot of choices to choose from, i can pick the perfect dress for the event! I ordered a fancy cocktail dress a while ago and is expecting it to arrive in the next two days, cant wait!
It wasn't just the feeling when you received the item but also, the after effects are really great! With the new apparel from fashion nova, i feel entirely beautiful and somewhat different! Many others has also remarked my look upon wearing this dress. Feeling pretty!
I just wanted to say that I will never order from Fashion Nova again because of the unsatisfaction my sister and I got from their clothes. Yes, that is quite a shock, usually, everyone is in love with their clothing line but we didn't see what the big deal was. The jeans I ordered fit normal but they weren't the best jeans I've ever tried on. Plus this white lace top that fit nothing like it did on the model on your website, we were pretty bummed out because we spent 75+ to get the free shipping. So, we end up returning 2 items and end up paying $11 for shipping! Look at that, I had to pay to return clothes? Usually, I stay away from companies that do business like this, what's wrong with a pre-paid label like Amazon? I'm on a low budget, so paying that amount of money just for shipping was awful. Fashion Nova is overrated and quite pricey. I do NOT recommend the On A Wave Jeans! Also, I do NOT recommend the Marianne Lace Top. It's funny, we wanted to spend over 75$ to get the free 2-day shipping when it came in like 4 days but instead, we pay to return clothes! You know, totally normal. Anyways, I do not see what the big fuss is all about with Fashion Nova.
Thank you and Your Welcome to whoever took the time to read this.
My problem with online shops is the lack of apparels im really interested in. My best friend, with the same tastes as mine recommended fashion nova to me. Turns it, it really is good! From their service to their clothes, especially their trendy jeans..
You people sent a completely different item and I have to pay for shipping and you only offer store credit for returns? You have over 1330 complaints to the BBB. 2 customers had missing package and got store credit. 1st one you told can get refund back to her card, 2nd one you told her it's policy. I was done reading the complaints with that. Which is it? Bye Bye Scammer!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

