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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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New Mexico
1 review
0 helpful votes
Follow Martha B.
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I was at ease every time I go online shopping with 'em. Availed one of their limited fashion selection and I was more joyed than I was ever before with this great deals and all their efficient services, really such a great site for me.

Date of experience: September 22, 2017
Florida
1 review
0 helpful votes
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Contrary to popular belief, it wasn't even a hassle when ordering on online shops but in fact, It was really stress and hassle-free! The jeans i have just recently ordered really fits my size and meets whatever was described on the shop. Good thing I have found fashion nova!

Date of experience: September 22, 2017
New York
1 review
5 helpful votes
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2 Day Shipping?!
September 22, 2017

The only real reason I decided to order from fashion nova again is because I love the way their jeans fit me. No doubt about that. However, I do have a real problem with the fact that I ordered my clothes on Monday and it is now Friday and I havent received not even a tracking number! I sent out 2 emails already and the only response I received was that they were adding finishing touches to my order and it will be shipped out soon. This is the last time I will be shopping with them. Its unacceptable.

Date of experience: September 22, 2017
Florida
1 review
2 helpful votes
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Don't rely on Fashion Nova!
September 22, 2017

I literally have a problem with Fashion Nova every single time I order from them regarding their shipping. They promise free 2 Day shipping if you spend 75, I ordered on a Monday and today is now Friday and I haven't even receive a tracking number meaning my items haven't even been shipped out yet! I ordered a dress for an event this Sunday and now i'll have to go buy something else.

Date of experience: September 22, 2017
Nevada
1 review
5 helpful votes
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Horrible Customer Service
September 22, 2017

The only reason I keep ordering from them is because they have nice and trendy clothes. Other then that there is NO other reason. I've had problems with them about their shipping policy. Spend 75 dollars and get 2 day shipping.? Yeah right. It's always a wishing game with them. I feel a class action lawsuit coming. No live person & email is a joke. Your at there mercy. After this order they have lost my business for good.

Date of experience: September 21, 2017
Colorado
1 review
0 helpful votes
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Always on time
September 21, 2017

Time is very precious for me to the extent where I never even had the opportunity to go to malls and make my shopping. The delivery of my pants, shirts, and shoes were on time! This is the 4th transaction already and overall a great shop.

Date of experience: September 21, 2017
Massachusetts
1 review
0 helpful votes
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Instagram-worthy
September 21, 2017

I love how fab there dresses are by just looking at their site. Im an avid instagram and fashion nova user! So this two is really good with each other. Fashion novas great instagram-worthy dresses is a must have!

Date of experience: September 21, 2017
Florida
1 review
0 helpful votes
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Fit leggings
September 21, 2017

Im a single mom and as a past time and a healthy way of living, i attend yoga sessions. Nothing beats fashion novas leggings! They're tight and fit perfect for my yoga class. Have ordered a total of 5 leggings already, all came in one piece and in a great packaging all in just two days.

Date of experience: September 21, 2017
Arizona
1 review
0 helpful votes
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Never thought that I would be this satisfied. I ordered 2 shirts from them. One plain and one with a cute design, prolly perfect for the jeans mom has handed me over. The package arrived two days at our doorstep and those two items i ordered are both in quality and good shape! Would buy again from them sometime.

Date of experience: September 21, 2017
Texas
1 review
0 helpful votes
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Brilliant
September 21, 2017

It's really hard to choose what select to order here in this site... because the items were all beautiful! I ended up choosing and ordering only 3 from 17 of my interests. When the three items arrived after two days, i checked them and they looked entirely like what's on the shop. They never lie, brilliant!

Date of experience: September 21, 2017
West Virginia
1 review
5 helpful votes
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Worst Customer Service
September 21, 2017

They have nice pieces and everything but it's not worth it to deal with low budget customer service. Their phone number just directs you to email them and I have sent over five emails over the past two weeks. I just received and email today and it contained no help or information at all. They have all of these celebrities promoting your brand and you can't spend money on better customer service.

Date of experience: September 21, 2017
New York
1 review
1 helpful vote
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Have a backup option!
September 21, 2017

I have ordered from this site twice, and though their clothing is nice, their customer service sucks and their tracking is not reliable. Twice, I have ordered things with 2-days shipping (1-2 processing). Did not receive my order until after a week's time and literally had to email them asking where was my shipping confirmation, they told me it was shipped but trackoing information was behind which is bull. Minutes later I received a shipping notifcation with the tracking number, checked, and there was no update because obviously they had just did it! HUGE INCONVENIENCE. With all the advertisement done for this website, very disappointed.

Date of experience: September 21, 2017
Canada
1 review
3 helpful votes
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Spend over 75 and get free 2 day express shipping. That is a lie, I ordered three things from their website, two weeks ago, still no sign of my package or tracking updates. Their customer service is a joke, they don't reply in two business days. I honestly just want my money back.

Fashion nova should really consider living up to the hype they claim to plaster all over social media.

If you're Canadian, do not order from this website, it takes forever and there is no live updates on where your package is, it's like ordering from China. Don't do it.

Date of experience: September 21, 2017
California
1 review
0 helpful votes
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Sky's the limit
September 21, 2017

It has been my very first order from fashion nova and when the third one did I realized that they are really improving! The quality of their products are constantly nice, Customer support is improving, and shipping service is still at two days. Keep up the good work and improve more fashion nova!

Date of experience: September 21, 2017
Florida
1 review
0 helpful votes
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Wide spread and viral!
September 21, 2017

Kudos to this site! You are very successful. I personally love almost everything about fashion nova... from their great trendy pieces to their shipping. This site is basically all over the internet now! Well done!

Date of experience: September 21, 2017
New Mexico
1 review
0 helpful votes
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Dresses for occasions
September 21, 2017

I have been invited to my friend's debut and as an introvert, I really find going to malls and even rental shops a pain in the $#*! and instead i have chosen this site. With a lot of choices to choose from, i can pick the perfect dress for the event! I ordered a fancy cocktail dress a while ago and is expecting it to arrive in the next two days, cant wait!

Date of experience: September 20, 2017
Texas
1 review
0 helpful votes
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It wasn't just the feeling when you received the item but also, the after effects are really great! With the new apparel from fashion nova, i feel entirely beautiful and somewhat different! Many others has also remarked my look upon wearing this dress. Feeling pretty!

Date of experience: September 20, 2017
Michigan
1 review
0 helpful votes
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Disappointed
September 21, 2017

I just wanted to say that I will never order from Fashion Nova again because of the unsatisfaction my sister and I got from their clothes. Yes, that is quite a shock, usually, everyone is in love with their clothing line but we didn't see what the big deal was. The jeans I ordered fit normal but they weren't the best jeans I've ever tried on. Plus this white lace top that fit nothing like it did on the model on your website, we were pretty bummed out because we spent 75+ to get the free shipping. So, we end up returning 2 items and end up paying $11 for shipping! Look at that, I had to pay to return clothes? Usually, I stay away from companies that do business like this, what's wrong with a pre-paid label like Amazon? I'm on a low budget, so paying that amount of money just for shipping was awful. Fashion Nova is overrated and quite pricey. I do NOT recommend the On A Wave Jeans! Also, I do NOT recommend the Marianne Lace Top. It's funny, we wanted to spend over 75$ to get the free 2-day shipping when it came in like 4 days but instead, we pay to return clothes! You know, totally normal. Anyways, I do not see what the big fuss is all about with Fashion Nova.
Thank you and Your Welcome to whoever took the time to read this.

Date of experience: September 20, 2017
Washington
1 review
0 helpful votes
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Trendy jeans
September 21, 2017

My problem with online shops is the lack of apparels im really interested in. My best friend, with the same tastes as mine recommended fashion nova to me. Turns it, it really is good! From their service to their clothes, especially their trendy jeans..

Date of experience: September 20, 2017
California
2 reviews
4 helpful votes
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You people sent a completely different item and I have to pay for shipping and you only offer store credit for returns? You have over 1330 complaints to the BBB. 2 customers had missing package and got store credit. 1st one you told can get refund back to her card, 2nd one you told her it's policy. I was done reading the complaints with that. Which is it? Bye Bye Scammer!

Date of experience: September 20, 2017