Fashion Nova
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From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Shipping is fast but the quality is so poor. I guess you get what you paid for. Three of the items I bought all started to unravel and rip within the first week. I'd rather but my money into something a little more expensive with better quality. The shipping is fast though and I've always received all my items on time.
At first I was nervous about the shipping and reading some bad reviews made me even more nervous but it fast shipping and I loveee the way the things I ordered fit me... I would be ordering from this site again which they are true to what they are advertising! Highly recommended!
I'm that kinda gal who's always up to date when it comes to fashion. I have found the perfect place to shop and it is FASHION NOVA. From them I can always get those trendy pieces I'm longing to have at the right budget, perfect for my wallet and lifestyle.
Well, i could say that they aren't lying. Their 2 day shipping delivery is legit to the core! You can always have your adorable fashion pieces right at your door-step within two days!
I'm not fond of going out to malls and shops just to buy fashionable clothes,, i mean i can, but it's really not my style. So i have made fashion Nova my one stop online fashion needs! Easy order placement and guess what? It will deliver your desired items within 2 days. Fast and stylish!
I was an avid and addicted to sports and anything lifestyle improving. I am very delicate when it comes to my sports wear when I have my sessions.
I like to keep it sporty and sexy! That's why fashion nova is here, they make it possible. I can always enjoy comfortable sport sessions with fashion nova
Got addicted! Seriously! My wardrobe hasn't been updated last year and now with fashion nova, it looks like all new! From flannels, tees, jeans, and even flip-flops! They all have it! Brilliant apparels for my wardrobe indeed.
Fashion Nova offers more than just their simple online shop interface... they also have a great variety of simple clothes for simple girls like me! Just the shop i'm searching!
Me and my daughter loves shopping even it's online or in malls but its much more convenient to go online shopping. We are using Fashion Nova for more than a year now and we are indeed satisfied. Last week me and my daughter ordered a matching pair of tees and we love it! The item was really accurate from the online shop to delivery. Made another purchase yesterday and we're excited to get it tom...
The site's user interface really does looks sleek and very smooth! I was a web designer and whoever designed this one made a pretty good job! Upon seeing this, I have chosen some items I desired and proceeded to place an order. It's just 2 days when the shipping arrived on my provided address. Will do business with them again.
I ordered 4 items in June and paid 100+ dollars for 4 items... I only received 3 of my items but I PAID FOR 4! I've emailed them, direct messaged them asking for my money back on that 1 item! I get NOTHING! What I did get, does fit fine! However, give me all of my items that I paid for please! Here it is September and I haven't gotten anything nor have i heard anything back! I think I'll shop at icon boutique and Boohoo from now on
I paid for $60 jeans its been 3 months and I still didn't get them or my money back. The customer service completely ignored my complaint and I didn't even get store credit. Very disappointed in this brand.
Placed an order from Fashion Nova that was over $75, which qualifies your order for free shipping. One of the items was sold out, although it continues to show that it is still available to purchase on FN website. FN sent me an email stating the cash return that was to be issued to me and shipped everything I ordered but that one item that I was informed out of stock. Not only I was advised to not reorder the item but was lied to/mislead and issued a credit of my remaining balance. I considered using the credit and emailed FN that I was being charged again for shipping and was given an apology for my experience and issued an adjustment credit for shipping cost. Unfortunately, I was emailed from FN that the item I wanted to purchase with my cash refund/credit, was sold out also. So, again, Im inconvenienced and have to make another selection. Now, I'm a bit disappointed but not upset until I make a selection and I email FN to inform them that I was still charged for shipping with my cash refund or credit, although I shouldn't because I made a qualifying purchase to receive free shipping for the items I ordered. I received an email from "Brittany"-FN stating that the free shipping was courted of Fashion Nova not because of my qualifying purchase amount (WRONG) and yet refuse to cover my shipping not issue my refund... the items I ordered were poor quality and correspondence with customer service was poor as well. I don't have to make a complaint about the product, but I will complain about their customer service. At this point, I am disappointed, dissatisfied, and disgusted with nasty emails sent to me. They must do better!
I was looking over these reviews and came across a couple reviews I can currently relate to! The only reason I'm giving 3 stars is because I to placed my order Monday thinking I'd have my package in time for an event I have this Saturday, this morning I finally received my tracking information I'm still holding on to hope that it will get here tomorrow afternoon in time for my evening event! Fingers crossed!
With fashion nova's 2 day shipping service together with my love for clothings, it really looks like I'm making a weekly update on my wardrobe! Of course, they also come in budget prices.
My sister loves online shopping and however, it was different for me. When she found out that my wardrobe is really really little, she quickly came up with fashion nova and discussed it with me. She wasn't wrong, fashion nova is a great place to shop!
Fashion nova has been my favorite place to shop online. Just this week, i ordered some flannels which I really really want to have, upon arrival of two days, i quickly check the quality and if my purchase was really worth it and to my surprise, its a yes! They also last longer compared to others from different shops. I highly recommend them to anyone.
Great job on pulling these things and services off! I know that dealing with a lot of customers are a hassle but hey, they are actually doing a great job! Quality dresses at affordable prices and free 2 day delivery service! What more can I ask? Go fashion nova!
It was some sort of security, at least for me and it really was a great thing for customer satisfaction. Having this kind of feature is a big plus! Had my quality items in just 2 days and probably will continue ordering and supporting them.
It's been awhile since I have visited some online shops especially my personal favorite, fashion nova. I have known them for a while and I can assure that are indeed the best! Easy to contact customer supports and top provider of awesome fashion pieces. Lots of love for this gem.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members