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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Tennessee
1 review
2 helpful votes
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FAKE 5 STAR REVIEWS
September 27, 2017

The only good reviews for this company are posted by employees that are told to give good reviews to turn their terrible ratings around. Their customer service is a joke, they do not care. They provide low-quality clothing and offer discounts to make it seem like you are getting a good deal. They have shady celebrity endorse their crappy products. They are the "get rich quick" type, and karma will come back on the owners of this company. Once they receive your money they do not care at all about you.

Date of experience: September 27, 2017
Missouri
1 review
0 helpful votes
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I feel fabulous
September 27, 2017

Fashion nova is in a buzz right now, especially in social media. Serves them right because they really sell cool and stylish clothes for us women that makes us fabulous! I don't even need to be a celebrity to dress fabulous so many thanks to fashion nova.

Date of experience: September 26, 2017
Washington
1 review
0 helpful votes
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Commendable service
September 27, 2017

Over all i will give fashion nova a two thumbs up for their excellency on service. From top notch quality products to their quick and almost instant shipping service, two thumbs up!

Date of experience: September 26, 2017
Texas
1 review
0 helpful votes
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Great over-all dress quality and their sales are terrific! It was also one of my trusting basis and is really recommending them to anyone. As a fashionista, I have ordered a lot of item from them. Like, a lot! I'm hooked with their service and prolly continuing ordering things. Great value and service!

Date of experience: September 26, 2017
Idaho
1 review
0 helpful votes
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Very professional
September 27, 2017

I bought or ordered a dress for my cousin's wedding. The shipment was super fast and have received it in my home in just 3 days. Typically, the best online store for quality all rounder dresses. Will always be my best venue for shopping online.

Date of experience: September 26, 2017
California
1 review
0 helpful votes
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Flashy and awesome site
September 27, 2017

Love the apparels quality and their commitment to provide great service to their users. I had enough of fake and faulty dresses from other online shops out there. I find their prices to be reasonable for the quality, selection and the shipping service. Job well done

Date of experience: September 26, 2017
Washington
1 review
0 helpful votes
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As a single mom, I value time and money, but specially time since I need to bond with my daughter. Fashion nova has since then saved a lot of time for me. No more going to malls, just a phone or laptop, and money then you're all set!

Date of experience: September 26, 2017
1 review
0 helpful votes
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I will forever shop at this platform because of so many things! Their products such as dresses, jeans, and other fashion related things are surely in all great shape and to top all of that, they have free shipping in 2 days! Very much appreciated since i'm in a a very far place.

Date of experience: September 26, 2017
Ohio
1 review
0 helpful votes
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Overall, good site
September 27, 2017

Been visiting this site periodically and it is a visual feast for my eyes! I love the way how checkout works and orders are pretty much straight forward. They also offer quick and free returns of items which is great for customer satisfaction.

Date of experience: September 26, 2017
New York
1 review
0 helpful votes
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Probably completed around 10 orders from them. All of my items were shipped nicely in a delicate and simple package. What really got me into it is how convenient it is to receive my items on my doorstep. Would give more than 5 stars and I think I would order more things from them. Kudos!

Date of experience: September 26, 2017
California
1 review
0 helpful votes
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Crop tops that suits me
September 27, 2017

I am in love with everything fashionable, specially my crop tops! And nothing has been my number one authority but fashion nova. Online shopping at the top and is probably the best one out there.

Date of experience: September 26, 2017
New Jersey
1 review
3 helpful votes
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ABSOLUTELY THE WORST CUSTOMER SERVICE! THEY RIPPED ME OFF! STAY AWAY PLEASE! You cant even get in contact with them via phone. They make you e-mail them. When you confront them they are very vague in the reply. I wish I would've read reviews before ordering! Hope this helps you all out there. Don't waste your money here.

Date of experience: September 26, 2017
New York
1 review
0 helpful votes
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Personal Favorite
September 26, 2017

It has been since then became my personal favorite when my friend introduced me with Fashion Nova. I really love their wide variety of clothes and dresses from super cute to super sexy. A must add on my wardrobe goals!

Date of experience: September 26, 2017
Wisconsin
1 review
0 helpful votes
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Im insecure about my weight. Whatever clothes I put on, I really feel ugly however, Fashion Nova rescued me. Their clothes are just perfect for me! They made me look good. Done with 3 orders with them and probably be doing another one. Job well done fashion nova.

Date of experience: September 26, 2017
Florida
1 review
0 helpful votes
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Size don't matter
September 26, 2017

With Fashion Nova, size don't even matter... I'm kinda chubby so It's kinda hard to find some tees that can match my size. Luckily, I have came across fashion nova and I have found my safe haven. There are a lot of cute designs so I kinda love it.

Date of experience: September 26, 2017
California
1 review
0 helpful votes
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Great for bulk orders
September 26, 2017

If you ever want to order big numbers of clothing for your wardrobe, look no more! I had no problems since even if you order small quantities, they can ship it quickly! Really happy with the bulk purchase I made, even the quality is top-notch.

Date of experience: September 26, 2017
Arizona
1 review
0 helpful votes
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Trendy
September 26, 2017

Fashion Nova's choices are wide and contains a lot of options, that's why I feel in love with it. As a college student, I always find myself going on with the trend and fashion nova has helped me to accomplish it. They also offer a 2 day shipping service which is a plus one for me, definitely buying another item again with fashion nova.

Date of experience: September 26, 2017
Texas
1 review
1 helpful vote
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Okay. So let me start by saying, I have been shopping on fashion nova for over a year now. In the beginning of 2015 everything was on point, shipping and everything. But I see the more popular it has become, the worse it has gotten. I've used 2 day shipping a few occasions, I can't count how many honestly. But only 3 times have I gotten my items on time. When I found out that their 2 day shipping was a hit and miss, I decided to start doing their one day shipping. I have been doing that since Jan of this Year, I buy something from fashion nova 2-3 times MONTHLY. Every time I have done overnight shipping i have NEVER had any problems until recently. I paid on friday ******* before 1 pm PST which guarantees items to be delivered saturday, which I've done times before. However this time not only did I NOT receive my items, they haven't even sent me a tracking #. I have emailed them twice with no response. I dm'd on twitter and got a response stating they contacted the distribution center and notified my items have not been mailed, which does absolutely nothing because I don't know what the hell is going on. Their customer service is decent but it's that CEO who is doing this! No other brand especially with THIS MUCH publicity has these problems. Their clothes are amazing, always right size, never had to return anything luckily because my friend ordered a SET and they didnt even send her the complete set. They just sent her a credit and the pants aren't even sold separately. I'm getting married Wednesday, my items still aren't here lol. So I've decided to get a class actions attorney. Anyone interested DM me in IG@ meluhnen_ (fashion nova has be blocked there) lol

Date of experience: September 25, 2017
Missouri
1 review
3 helpful votes
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I ordered from them a couple times in the past with no problem. It usually would take 2-3 days to get my items. However, the last couple of times have been terrible and I dont plan on shopping with them again. I paid for overnight shipping on a Wednesday, didnt receive my item until Tuesday. I contacted them via email about my complaint in hopes of at least being refunded for paying for overnight shipping and I received nothing. No apology, no refund, no store credit NOTHING. Good customer services goes a long way, unfortunately this company is lacking! I tried again to order an item just recently and have yet to receive my items and its been a whole week. I will not be ordering from them ever again nor do I recommend anyone else to.

Date of experience: September 25, 2017
Virginia
1 review
0 helpful votes
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If anyone told you to order from fashion nova I suggest you take your business elsewhere! Ordered only TWO items from their website, expected them to be here within a week or so as usually that's what it takes shipping to Canada for anything... three weeks later and it still han the arrived! Got charged for it too, and when I tried contacting, and emailing in regards to my shipment and order no one got back to me for 5 days, and when they did get back to me their response was "we cannot locate the items you purchased"... worst experience ever!

Date of experience: September 25, 2017