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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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California
1 review
0 helpful votes
Follow Maudie B.
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I never thought that online shopping can be this good, awesome deals, customer care, and delivery service. Over all, a great experience, i have completed a total of 3 transactions within this month and I can tell that they all went smooth. Probably will do transaction with fashion nova again

Date of experience: September 28, 2017
Oregon
1 review
0 helpful votes
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I am a sporty babe and I am not interested at fashion at the very least but, Fashion nova has showed me something more than just fashion. They have sporty attires! And it was really really perfect for me, what Im really looking for. To be specific, i have ordered one of their tennis court set. It looked perfect on the model and I figured out it might also work out with me. Im kinda new with the process but it was said that it will take 2 days for my attire to arrive. No problem for me though, I'm willing to wait for that sports set!

Date of experience: September 28, 2017
California
1 review
0 helpful votes
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I am aware that there are a lot of bad reviews about them but, that doesn't even affect them! They have a lot potential, thats what im seeing in their shop. Took the chance and ordered 3 items from them and I couldn't say that it is a risk but in fact, it's just a simple purchase. My order then arrived in just three days which is considerable for me. Well, overall, they were a great shop!

Date of experience: September 28, 2017
Florida
1 review
1 helpful vote
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I'll start this out with their two to three day shipping service which is why you should really pick this site for asap transactions and fashion needs, just like me! I think, as much as I can recall, I have done a lot of orders from them, I can say that it is already more than 20 orders and all of them had been delivered to my address with no problems! Im hoping for the best for fashion nova, thanks!

Date of experience: September 28, 2017
Ruth C.
Texas
1 review
0 helpful votes
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They're not over hyped!
September 28, 2017

If you still have doubts, my advice is to really try them out just what I did and It was worth the try. those negative reviews can go fade away but i'm still sticking with fashion nova! Either way, my order of 3 sunglasses arrived just on time for my needs. Can't wait to take a pic of it and post it on my IG <3

Date of experience: September 28, 2017
Tennessee
1 review
0 helpful votes
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Been jumping from online shops one from another until I have found fashion nova. So far, it has the best and responsive customer support when compared to others. Transactions were also smooth and shipping was surprisingly quick and easy. Looking forward for another fruitful transaction

Date of experience: September 28, 2017
New Jersey
1 review
0 helpful votes
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Dress madness!
September 28, 2017

As a single mom, I still find the right time to be meticulous when shopping, like in Fashion Nova. Dresses has a special place in my heart and knowing that their site offers a wide variety of dress choices, I quickly checked it out. The process was simple and fast, done with my checkout and just waited for the item to be delivered in 2 days, Voila! Instant great dress at door step

Date of experience: September 27, 2017
Louisiana
1 review
0 helpful votes
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I purchased an item on 9/22/17, and did not receive a confirmation email, however the money was take out of my account. It has now been over a week since I made this purchase, and I still have not received any updates from the company. I have tried to contact fashion Nova via email and phone multiple times and they have not responded. I have not received any items in the mail, but my money is gone. Please, please, please, do not shop here. They will take your money and you will not receive anything! FRAUD COMPANY!

Date of experience: September 27, 2017
California
1 review
0 helpful votes
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A regular customer
September 28, 2017

I had been using fashion nova for two months already and I can say that I am satisfied by their service from day 1. It took me a lot of courage to first try fashion nova but now, I enjoy everything they offer. From their quality dresses to fast and reliable service, fashion nova has basically everything.

Date of experience: September 27, 2017
Canada
1 review
0 helpful votes
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I order jumpsuit first of all it took long and when I contacted fashion nova they gave me fake tracking number when I again told them about the tracking number they told me the package was return due to invalid address therefore they will credited me partial of my money because I will have to pay for the shipping a product that I haven't received. They liars and didn't gave me my money back and they wouldn't even credited me the full amount. Watch out don't trust their return policy don't order stuff from them. Bad company. I wish i could give them zero rating. They will rip you off!

Date of experience: September 27, 2017
Arizona
1 review
0 helpful votes
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Recommended and must try
September 28, 2017

I have been recommending fashion nova to a lot of peers and friends surrounding me and here I am, making another recommendation. One thing that shines the most about their services is the 2 days shipping service which is really efficient, i also love their dresses and crop tops! They're just so adorable

Date of experience: September 27, 2017
North Carolina
1 review
0 helpful votes
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Happy Kid
September 28, 2017

There's always that smile in my face whenever i get my expected package from Fashion Nova, you could say that i'm a happy kid when I use their service. Fast, easy, and really reliable, also they have awesome cloth pieces.

Date of experience: September 27, 2017
Tennessee
1 review
0 helpful votes
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Online shopping done right
September 28, 2017

Just wanna say thanks to the maker of Fashion Nova, You made my life even easier. I love how simple their processes are. Tried ordering yesterday and is expecting my plain white top tomorrow. Really excited for the package!

Date of experience: September 27, 2017
Virginia
1 review
0 helpful votes
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Fair shop for users
September 28, 2017

What they promise is simply what you get. Fair usage policy and customer friendly! The 2 day shipping delivery, as promised is also being done right. I have observed this since last month. Been ordering from them from some time now, really worth my time and money!

Date of experience: September 27, 2017
Ohio
1 review
0 helpful votes
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East return policy, not!
September 28, 2017

I've been battling with fashionnova.com for a store credit on items I've returned. They only gave me partial credit and claimed they never received the other item. That's impossible since the items were shipped in the same package. I'd hate to get bbb and the attorney general involved over the rest of my credit but it looks like I don't have a choice since this company won't give me the other portion of my refund. What a headache this has been!

Date of experience: September 27, 2017
New Jersey
1 review
0 helpful votes
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Lucky to find them
September 28, 2017

Really happy and lucky to find them. Exactly what I was looking for. They have clothes perfect for different bodies and looks. Ordered a pair of jeans (i'm chubby btw) thankfully, they have the right size I was looking for! I quickly placed my ordered and checked out. Read that it takes 2 days for them to deliver which is really awesome for me! Very excited on it!

Date of experience: September 27, 2017
Pennsylvania
1 review
0 helpful votes
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Deserves 5 stars
September 28, 2017

Not just your normal online shop! Fashion nova takes your online shopping experience to a whole new level. With their quick delivery service and quality clothing pieces, they deserve 5 stars or even more!

Date of experience: September 27, 2017
New York
1 review
0 helpful votes
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#SquadGoals
September 27, 2017

Me and some of my friends enjoys matching and complementing dresses. That's why we really love fashion nova for their awesome dresses and they always have extra stocks for em! I even love how their approach works, Great quality dresses and fast shipping time, perfect for me and my friends!

Date of experience: September 27, 2017
New York
1 review
3 helpful votes
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Unprofessional
September 27, 2017

They are so unprofessional they deliver packages to people's door steps or not at all. They take forever to respond to emails and when they do they tell you that they can't help you if your package is "missing" and you can't get your money back or another package so i just gave them my money as a charity because i got nothing in return. Never using their services again and i advise everyone not to use them!

Date of experience: September 27, 2017
Texas
1 review
1 helpful vote
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I ordered from here a couple of weeks ago and spent over $75. My order didn't come until a week later. I ended up having to return some things. It cost $17 to ship it back smh. I ordered again the same day they sent me my gift card for the refund, and it's been a week. My order isn't here, and I spent over $75. Also, they waited days to let me know that the shoes I ordered were sold out. Very bad customer service. Never ordering from them again.

Date of experience: September 27, 2017