Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
Follow Liss c.
Unfollow Liss c.
Share Review
Report Review

Fashion Nova should be ashamed for what they try to pass off as quality clothing. Nothing looks the way it is advertised and they should be sued for false advertisement. These clothes look like they were stiched in a dark sweat shop! I will never order from them again and will advise anyone against it!

Date of experience: September 30, 2017
Maryland
1 review
0 helpful votes
Follow Priscilla W.
Unfollow Priscilla W.
Share Review
Report Review

Fashion nova rocks!
September 30, 2017

No more than 5 stars? That sucks. I would give them more! Here's why
-Products were all at decent quality
- SHIPPING IS FREE!
- Shipping, again, is just for two days
- accurate product description
- well done customer service

Date of experience: September 30, 2017
Colorado
1 review
0 helpful votes
Follow Lillie B.
Unfollow Lillie B.
Share Review
Report Review

Much thanks
September 30, 2017

I generally have no issue taking things back in light of the fact that my body can here and there be strange, however fortunately! Everything was great. Much thanks to you fashion nova. Will def arrange over and over.

Date of experience: September 30, 2017
Texas
1 review
0 helpful votes
Follow Betty C.
Unfollow Betty C.
Share Review
Report Review

Really good service
September 30, 2017

I requested four dress for an up and coming trek. One of my buys was not what I was anticipating. I reached client benefit on Friday, by Monday morning I got a reaction. Dominique was exceptionally useful and well mannered. She addressed the greater part of my inquiries and made my arrival encounter simple. Extremely satisfied with her and general Fashion nova.

Date of experience: September 30, 2017
West Virginia
1 review
0 helpful votes
Follow June O.
Unfollow June O.
Share Review
Report Review

As a busy person who has a work and also a sideline, I can't actually find enough time to go to malls and do my shopping and my only hope are online shops. Fashion nova has come to the rescue. Been shopping with them since 3 months ago and I could really say that it was a fruitful. My trust with them with my items has really gone up. Probably ordered like 10 items for the span of 4 months! Must try shopping experience.

Date of experience: September 30, 2017
Washington
1 review
0 helpful votes
Follow Patti P.
Unfollow Patti P.
Share Review
Report Review

No bad words to say
September 30, 2017

Can't diss or talk trash to fashion nova since they have provided me a wonderful experience. I don't about the others but, my item was shipped two days prior it's ordering and the item was in great shape also! Really got no more words to say.

Date of experience: September 30, 2017
Maryland
1 review
0 helpful votes
Follow Doris C.
Unfollow Doris C.
Share Review
Report Review

A worthwhile experience
September 30, 2017

Overall, the site was great. I never been in contact with something like this for a long time already and I can say that Fashion Nova is a worthwhile experience. They offer a lot of things and especially, for women and they were actually all great! Their costs are also ideal for people who wants to look for quality apparels on great prices!

Date of experience: September 30, 2017
Pennsylvania
1 review
0 helpful votes
Follow Teresa P.
Unfollow Teresa P.
Share Review
Report Review

I may not have the shape of a model and my curves may overwhelm my husband but I just found the perfect lingerie to contour my overwhelming curves. I bought Fauna Lace Teddy from Fashion Nova and after 6 days, I got the item. I was really satisfied because they delivered the item on time. I tried the lingerie on and it fits like a glove! The lingerie compliments my curves and the sheer design can surely tease my husband's imagination :)) I am grateful that I have found this perfect lingerie on Fashion Nova.

Date of experience: September 30, 2017
Washington
1 review
0 helpful votes
Follow Joan M.
Unfollow Joan M.
Share Review
Report Review

As much as possible, I want to try the shoes on first before buying them. I was a little hesitant to buy shoes online but the Fashionista Heel that I found on Fashion Nova is just too beautiful and I can't control myself from purchasing them because they have slashed more than $10 it was a huge deal for me. The shoes was delivered to me on time and when I tried it on, it made my feet look so seductive and my husband would love to see me wear this pair of heels. I am going to browse and shop for more shoes in Fashion Nova!

Date of experience: September 29, 2017
Georgia
1 review
0 helpful votes
Follow Heidi K.
Unfollow Heidi K.
Share Review
Report Review

I just got the perfect piece rayon jumpsuit in Fashion Nova that considered both comfort and style. I wanted this jumpsuit badly so when I called customer service to ask for mode of payment since I was having trouble with it, the customer service representative gave me detailed information on the different ways for me to pay the clothing. When I received the olive green jumpsuit, I must say that Fashion Nova doesn't only provide comfort with the clothes that they sell but they make me feel comfortable talking to their staff. Thanks!

Date of experience: September 29, 2017
New York
1 review
0 helpful votes
Follow Julissa D.
Unfollow Julissa D.
Share Review
Report Review

I am petite and well, I am not very tall so it is a little difficult to find the perfect black dress. I was just in so much pressure when my company planned a black and white party for all its employees. I had to consider my busy schedule so I searched online and found this little black dress called Break my Stride Dress in Fashion Nova. I ordered the dress and I was just excited when it arrived within those days that they promise to deliver the dress. I put it on and I was just in awe with how it fits my body! I look forward to purchasing more dresses from Fashion Nova!

Date of experience: September 29, 2017
Australia
1 review
1 helpful vote
Follow Arie p.
Unfollow Arie p.
Share Review
Report Review

Order did not arrive
September 30, 2017

I havent receive my order and its says that i have. Ive waited 3 weeks telling me that itll only take 5 to 10 days... I dont mind waiting that long as long my order arrive. I was going to order again if i received my order since i love they're clothing style. Thank god i only ordered one piece of clothing just to try. First and last international shopping i'll tell you that!

Date of experience: September 29, 2017
Colorado
1 review
0 helpful votes
Follow Jazilyne H.
Unfollow Jazilyne H.
Share Review
Report Review

Dito
September 30, 2017

I am in the same situation as the previous reviewer, my anniversary is this Sunday. I bought my dress and heels on last Friday, received a tracking number on this Thursday and the package is still in pre-shipment today, Friday the 29th.

Date of experience: September 29, 2017
New Zealand
1 review
0 helpful votes
Follow Victoria A.
Unfollow Victoria A.
Share Review
Report Review

Buyer beware!
As like a lot of other unhappy customers, i bought my items, waited a month, items never came. Impossible to get help from them, they go weeks without answering emails.
If you buy from them, USE PAYPAL! CANT STRESS IT ENOUGH. I was able to get a refund from paypal after filing a dispute (thats when fashionnova finally answered my emails)
If you look up employee reviews you can see that they overwork their staff, get their staff to write fake reviews (if you see a review along the lines of "i love being a novababe because they always have the hottest styles and the best customer service " you KNOW thats bullsh*t) and make them lie to their customers when orders are not shipped/get lost.

IF YOU HAVE AN ORDER MISSING, GO TO PAYPAL AND FILE A CLAIM, DONT ACCEPT A STORE CREDIT AND GET YOUR MONEY BACK.

Date of experience: September 29, 2017
Washington
1 review
0 helpful votes
Follow Tawona D.
Unfollow Tawona D.
Share Review
Report Review

Never again
September 29, 2017

I will never order anything from you guys again. I ordered my dress on Monday and they took my money I didn't receive my shipping label until Wednesday and now it's Friday still no dress my event is Saturday. So now I have to find another dress for Saturday night event. 4 day and it's still not mailed off

Date of experience: September 29, 2017
California
1 review
0 helpful votes
Follow Kristine C.
Unfollow Kristine C.
Share Review
Report Review

Where are the good reviews?
September 29, 2017

My friend showed up at a party one night and she was wearing this really pretty dress. She told me she got it from Fashion Nova online. I was surprised because I thought Fashion Nova was a scam and all that, due to the many reviews I came across in the past. She said her experience was fine. I so liked the dress so I checked the website and found one that I really liked and ordered it. I got the shipping confirmation the next day and then I got my dress two days after that. I think many women have a great experience shopping at Fashion nova but they don't post reviews. So the only things we see on sites like this are the negative ones. I say, don't believe all the negative reviews. See for yourself how good Fashion Nova is.

Date of experience: September 29, 2017
New Jersey
1 review
0 helpful votes
Follow Melinda B.
Unfollow Melinda B.
Share Review
Report Review

I have never liked shopping online for clothes because when they get to me, they don't fit properly. But I tried shopping from Fashion Nova once and the fit was so good. I also like that the clothes look exactly the same as they do on the website. I also had no problems with paying or tracking my purchase. My order was delivered on time. I had such a good first experience that I am planning to do most of my shopping this way. Thanks, Fashion Nova!

Date of experience: September 29, 2017
Georgia
1 review
0 helpful votes
Follow Patricia C.
Unfollow Patricia C.
Share Review
Report Review

Very happy
September 29, 2017

Seriously, I need more occasions to attend so I could wear more of Fashion Novas clothes. I have ordered online a couple of times and never had a problem. The first time I bought from them I received the items like 2 days late, but the clothes were so cute when I got them so I just completely forgot about the delivery. The second time I ordered, I got my shoes really quick. I think it was like in 2 days. I'm very happy with Fashion Nova.

Date of experience: September 28, 2017
Minnesota
1 review
0 helpful votes
Follow Carrie B.
Unfollow Carrie B.
Share Review
Report Review

Lurve being a Nova Babe
September 29, 2017

These clothes and shoes from Fashion Nova are just totally lit. They are sexy and goals, AF. My favorite are the bodysuits. They are just perfect. Them clothes fit me like they took my measurements and sew the clothes just for me, you know what I mean? I don't get why others give Fashion Nova the shizz here, but I'm telling you, they make me happy with the buying online and the shipping and all that. I get no problems, and I am one happy Nova Babe just getting all these clothes from them.

Date of experience: September 28, 2017
California
1 review
0 helpful votes
Follow Hazel D.
Unfollow Hazel D.
Share Review
Report Review

Repeat customer
September 29, 2017

I like Fashion Novas different pieces, the prices of their clothing is not too high. This is why I keep coming back to the store. I tried online shopping last week for the first time, and I received the same shopping experience pleasing, easy and without any hassle. Two thumbs up! If they keep this up, I will be their customer for life.

Date of experience: September 28, 2017