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business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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North Carolina
1 review
0 helpful votes
Follow Janet W.
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So i decided to make a review. No defects or whatsoever,,,, item arrived in perfect piece and packaging. It arrived in 3 days which is reasonable.

Date of experience: October 10, 2017
California
1 review
0 helpful votes
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Impressed
October 10, 2017

Hell yeah! I'm impressed af!
Recently bought a leather jacket which has a lot of swag, xD
They have a lot of style attires here to soo, really grabs my attention. The best shop for me!

Date of experience: October 9, 2017
California
1 review
0 helpful votes
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FN addict here!
October 10, 2017

Their service is prompt and right away. Website offers a lot of choices compared to others which really values the most. I always surf their site almost everyday to check out deals and more. Pretty cool, huh?

Date of experience: October 9, 2017
Illinois
1 review
1 helpful vote
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I ordered clothes from fashion nova and sum didn't fit, I sent the clothes that didn't fit back to the company and I never received a store credit for the items, I sent back. I emailed several times and called the 1 800 number which had me on hold for 30 minutes and I never got a customer service rep the phone just clicked me off. I'm very frustrated because i feel like I got ripped off. I never had this problem with them before. I wouldn't recommend getting clothes from website

Date of experience: October 9, 2017
Virginia
1 review
0 helpful votes
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The pleasure's on me while shopping! Really thanking FN right now for everything.
Okay, all of my orders have arrived in time so no complain.

Date of experience: October 9, 2017
New York
1 review
0 helpful votes
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Fashion Nova Review
October 10, 2017

Have been a user since last 3 months and no complain just yet. I was very pleased with the overall quality of service and it was a great experience.

Date of experience: October 9, 2017
GB
1 review
1 helpful vote
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Trash!
October 10, 2017

They sent me half a order bare in mind it takes 2 weeks internationally to get to me in the UK. Not only did they send half an order they deliberatly didnt mention to me the other item wasnt in stock so i wasnt getting it anyway. However they still took the money for it and said i couldn't get a refund on a item that was never in stock but i could get a "gift card" to make up for it because its company policy to not get a refund.

Date of experience: October 9, 2017
Nevada
2 reviews
5 helpful votes
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Here's the truth. I'm a paying customer who has been shopping with fashion nova for a few years now. I love their products and prices however I have had two horrible experiences with the company as a whole.

A few months ago I'm not sure what was going on with Fashion nova but they were flat out taking shoppers money and never sending the items. I personally have 0 reason to lie on Fashion Nova as I stated I love their product. I ordered over $300 in merchandise from FN which qualified for the priority shipping (2-3 days). After a week I sent an email and never got a response so at this point I started calling but no one ever answered. After about three weeks I was beyond pissed. I had to take to social media (Twitter) to get them to half $#*! communicate with me. I have pictures and screenshots of hundreds of emails I sent over a period of two months trying to get a refund. I finally called early one morning spoke with one of their agents who promised to make it right by sending the items over night. Needless to say I still never received them.

I had to call my bank and dispute the charge.
Fast forward another month.

I opened my mail box and there were my items from fashion nova. They gave me a 30% discount code in which I used for a new order. I received the items without an issue. I decided to give them another chance and placed several more orders over the next two months or so. To my surprise I didn't have an issue.

I recently placed an order about two weeks ago and now the same thing is happening all over again. No items have arrived the tracking still shows label printed but never picked up by mail carrier. I have called several times and that stupid recording plays over and over again until it hangs up on you. Im now forced to take to social media again.

Date of experience: October 9, 2017
Rhode Island
1 review
0 helpful votes
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Way to go staffs!
October 9, 2017

Had a minor problem with my products and called, they gladly assisted me and I'm overwhelmed by how good they were at resolving things.

Date of experience: October 9, 2017
Oklahoma
1 review
0 helpful votes
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Impeccable is the right word for their customer support. Very fast to respond on emails and inquiries which I have made a lot. Gladly, all of them have been answered and resolved... neat!

Date of experience: October 9, 2017
New York
1 review
0 helpful votes
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Obsessed!
October 9, 2017

More than obsessed that addicted! They had the great deals by far against anyone. Early discounts and great shipping rates, 2 days delivery and its free. No more things to say. Tnks

Date of experience: October 9, 2017
Georgia
1 review
0 helpful votes
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Helpful to the bones
October 9, 2017

I shop at this site always and whenever I encounter something, they are always there to quickly act and help. Such an addicting site with great crew! Lovelots...

Date of experience: October 9, 2017
California
1 review
0 helpful votes
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Fashion nova when compared to others is easy, reliable, and very much professional! My item is awesome and definitely will always wear hehe

Date of experience: October 9, 2017
Delaware
1 review
3 helpful votes
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Its a SCAM!
October 9, 2017

I ordered from them and never received my order! I can't contact them or nothing! 108.94 down the drain!

Date of experience: October 9, 2017
New Jersey
1 review
0 helpful votes
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Can't ask for more.//> fashion nova has the greatest stuff! No more whinings here because i have ordered a lot and all of them have been received by me...>...> GJ!.

Date of experience: October 9, 2017
Texas
1 review
0 helpful votes
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Was a bit worried I would get ripped off buying a designer bag for a present online. The bag is genuine and I saved $105 off list price. Would buy again without hesitation.

Date of experience: October 9, 2017
New Jersey
1 review
0 helpful votes
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Received when expected. Package in good condition. Interest in knowing the customer perception. Yes, we can repeat with this internet dealer.

Date of experience: October 8, 2017
California
1 review
0 helpful votes
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Wonderful service!
October 9, 2017

Wonderful service, very fast delivery and would add that I absolutely love this handbag, I will back again. Thank you so much Fashion NOVA!

Date of experience: October 8, 2017
Ohio
1 review
0 helpful votes
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Excellent
October 9, 2017

I am delighted at the ease of viewing the website. Quality of my purchase and discount I got. Ill definitely be telling my friends and family about this wonderful website. Thank you.

Date of experience: October 8, 2017
Connecticut
1 review
0 helpful votes
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One happy wife
October 8, 2017

Well I can tell you excellent prices and quality, extremely quick delivery within 2 days, which has given me one happy wife so thank you!

Date of experience: October 8, 2017