Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Lucy A.
Unfollow Lucy A.
Share Review
Report Review

Shopping is greatly done and seemingly easy on this site. I have ordered 2 items and have arrived so fast! Those I ordered were jeans that were blue and really fitted me. The CS is also one call away.

Date of experience: October 12, 2017
California
1 review
1 helpful vote
Follow Cindy L.
Unfollow Cindy L.
Share Review
Report Review

I place a order on 10/05/2017 paid the fee for next day delivery. Called the 1800 number. I was waiting for almost 1 hr and nobody got to me. Oh i have also send email regarding my order but seems like they don't care. Honestly i'm disappointed, i thought customers was they're top priority i guess not.

Date of experience: October 12, 2017
Missouri
1 review
5 helpful votes
Follow Shanaya M.
Unfollow Shanaya M.
Share Review
Report Review

Im sorry but these good reviews must be from fashion nova themselves because ive had NOTHING BUT BAD EXPERIENCES! This is my 2nd time ordering from fashion nova. I ordered OVER $250 worth of items PLUS i paid an extra $15 for next day shipping. I places my order on Monday & its thursday night and I STILL havent gotten shipping information. Not only am I out of town but Im only here for 5 days so I may not recieve my package, and ill have to wait ANOTHER week in order for me to get a refund. I thought they were good considering everyone gets them. I WAS WRONG! This is the 2nd time that they have gotten my order wrong, and not given me my items. I will NEVER order from fashion nova EVER AGAIN! If you have a time limit to get your items. DO NOT ORDER FROM FASHION NOVA!

Date of experience: October 12, 2017
Wisconsin
1 review
0 helpful votes
Follow Monica G.
Unfollow Monica G.
Share Review
Report Review

To express my love to them, I use fashion nova to order things as a gift for them! Until now, FN isn't letting me down. Thanks a lot!

Date of experience: October 12, 2017
Texas
1 review
0 helpful votes
Follow Rita J.
Unfollow Rita J.
Share Review
Report Review

Simply amazing
October 12, 2017

Fashion nova is the only site that never disappoints me. So far, packages take for not more than 2 days (which is great!) Ignore the bad reviews! Just go with the flow wooh!

Date of experience: October 12, 2017
Maryland
1 review
0 helpful votes
Follow Evie S.
Unfollow Evie S.
Share Review
Report Review

I am definitely going to place more orders in the future. The customer service they provide is commendable. The quality of the product was, even more, better than they showed on their site. I m in love with their collection and shipment was also delivered on time.

Date of experience: October 12, 2017
Indiana
1 review
0 helpful votes
Follow Hanna F.
Unfollow Hanna F.
Share Review
Report Review

Flirty top and trendy
October 12, 2017

This one is a relatively gorgeous top! My crush will totally notice me now <3 glad I choose fashion nova. Can always get my items on time, ETA is 2 days always but it might get delayed tho, be ready.

Date of experience: October 12, 2017
Missouri
1 review
1 helpful vote
Follow Michelle H.
Unfollow Michelle H.
Share Review
Report Review

More please!
October 12, 2017

I feel like they lack something, more apparels options plz. Been ordering a lot from here and I'm always waiting for new arrivals. Worth the wait over all.

Date of experience: October 12, 2017
Hawaii
1 review
0 helpful votes
Follow Kristen G.
Unfollow Kristen G.
Share Review
Report Review

Fashion nova removes the hassle of going to malls! With just credit card and other cashless payments options, you can get your desired apparel within just days.

Date of experience: October 12, 2017
North Carolina
1 review
0 helpful votes
Follow Irma R.
Unfollow Irma R.
Share Review
Report Review

Absolutely satisfied
October 12, 2017

Been grinding so hard in my work so that I can afford premium clothing and fashion pieces and thanks to FN, I am more than satisfied because I can buy more with my money.

Date of experience: October 12, 2017
District of Columbia
1 review
0 helpful votes
Follow Eulalia S.
Unfollow Eulalia S.
Share Review
Report Review

Gift to my granddaughter
October 12, 2017

I recently found a gorgeous dress perfect for my little princess so I instantly ordered it. Arrived and my little princess is so happy with it. Im also happy with this sites services. Thanks

Date of experience: October 12, 2017
Rhode Island
1 review
0 helpful votes
Follow Beverly P.
Unfollow Beverly P.
Share Review
Report Review

Five stars for FN team
October 12, 2017

They are a remarkable one tbh, I mean. They provide great service for us who don't want to go out and buy stuff outside! So yeah, 5 stars for you guys! Really deserves it. And oh I love your 2 day shipping lols

Date of experience: October 12, 2017
Virginia
1 review
0 helpful votes
Follow Bridgette M.
Unfollow Bridgette M.
Share Review
Report Review

Ordered every single one of them from here and I can safely say that they were all checking worth the price.

Date of experience: October 11, 2017
Illinois
1 review
0 helpful votes
Follow Susan W.
Unfollow Susan W.
Share Review
Report Review

I have thoroughly reviewed my product and I am really pleased with it. FYI, I have ordered a pink dress for my usual hangouts and I'm clearly not disappointed still!

Date of experience: October 11, 2017
Illinois
1 review
0 helpful votes
Follow Magali M.
Unfollow Magali M.
Share Review
Report Review

I ordered a skirt here in fashion nova - the pink one! I checked the fabric and man, it was so smooth! I can run my fingers all around it for days! They were also fit, a great addition to my closet.

Date of experience: October 11, 2017
Texas
1 review
0 helpful votes
Follow Patti G.
Unfollow Patti G.
Share Review
Report Review

This day has been really happy! My order arrived without any problems at all, it only took 2 days to arrive tho so It is really a breeze.

Date of experience: October 11, 2017
New Jersey
1 review
0 helpful votes
Follow Pamela M.
Unfollow Pamela M.
Share Review
Report Review

Immersive shopping
October 11, 2017

Been new with this kinda thing and this can be pretty sketchy but, upon first order, everything has changed! The service of Fashion nova is soo good so hard to resist ordering, tks

Date of experience: October 11, 2017
Massachusetts
1 review
0 helpful votes
Follow Linda H.
Unfollow Linda H.
Share Review
Report Review

Great fashion specialist
October 11, 2017

Fashion Nova has stuck to me for my every fashion needs and I don't need to worry about my fashion statement since fn, are all fashion specialists! They have great deals and can deliver them in no time!

Date of experience: October 11, 2017
Georgia
1 review
0 helpful votes
Follow Edith C.
Unfollow Edith C.
Share Review
Report Review

One word, nice!
October 11, 2017

Exceptional fashion site right here. Online shops should deserve much attention and so does FN and actually, it deserves more! Been an avid user of FN and so far so good :)

Date of experience: October 11, 2017
Pennsylvania
1 review
0 helpful votes
Follow Debra L.
Unfollow Debra L.
Share Review
Report Review

If I have problems, i always call them. They were all courteous and well trained in communication and problem solving. My issues were all vanished in an instant thanks to them. Order is delayed but only a day which is wholly good for me

Date of experience: October 11, 2017