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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Missouri
1 review
0 helpful votes
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Good Clothing
October 14, 2017

I believe this is a great place for women's dresses. Well, I ordered a square neck printed dress and accessories to suit it. The silk fabric purse too suited the dress very well. The goods reached on time and I am happy with the quality of the products. It appeared the same as of the website. Well worth the money spent and I will shop again.

Date of experience: October 14, 2017
Japan
1 review
0 helpful votes
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Outstanding experience
October 14, 2017

I got to know about FashionNova through a close friend who has been buying clothes from them. My experience was an outstanding one as I was happy I bought from them. I was excited when I saw beautiful clothes so I bought for me and for my girls. I got the parcel in days and everything was as they appeared online. The colors are good and the fabrics superb. Thanks FashionNova

Date of experience: October 14, 2017
Texas
1 review
0 helpful votes
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Awesome collection
October 14, 2017

After getting a recommendation from my friend, I also tried this store to purchase my clothes. They had an awesome collection and with high quality. Even they were unique.

My order was delivered with proper packaging. It was a nice experience shopping from FasionNova. A+

Date of experience: October 14, 2017
California
1 review
0 helpful votes
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The quality of service matches the quality of goods received. Delivery is always on time and the garments are always well packaged which adds to the overall enjoyment of using the website.

Date of experience: October 14, 2017
New Jersey
1 review
0 helpful votes
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First class service
October 14, 2017

The website is easy to use and they have the best up to date styles available. Ordering is made easy too with prompt delivery, and as always when opening your parcel your items are beautifully wrapped giving an extra special feeling of quality.

Date of experience: October 14, 2017
California
1 review
0 helpful votes
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Those jackets that I have seen on their site is totally tempting that even if it isn't wintering yet, I wanna buy it already. The designs were almost looked professional! Kinda want to try, so I have ordered one and it arrived on promised time.

Date of experience: October 14, 2017
Illinois
1 review
0 helpful votes
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HIGHLY RECOMMEND
October 14, 2017

I ordered 3 dress and a pair of booties on Friday, Oct 13 at 9AM EST. I paid the $15 for next day shipping and received my package at 9:30AM THE NEXT DAY! I am more than happy with my purchases. Just make sure you take your measurements for accurate sizing!

Date of experience: October 14, 2017
Texas
1 review
1 helpful vote
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I selected 2 day shipping for my order and my order hasn't even left the premises yet! It's been 3 days since I ordered. I've called (no one EVER answers), I've emailed (all I get is a robotic "copy&paste" response). Terrible service. Never again.

Date of experience: October 14, 2017
California
1 review
0 helpful votes
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Brilliant Service
October 14, 2017

I put in an order they sent me an email an hour later saying it was dispatched I received my order the next day. Great service unlike a lot of online retailers definitely will use again.

Date of experience: October 14, 2017
Wisconsin
1 review
0 helpful votes
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Top Service
October 14, 2017

Items turned up on time and beautifully packaged.
Felt like an A list celebrity. Top drawer service.

Date of experience: October 14, 2017
Texas
1 review
0 helpful votes
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Great Clothes!
October 14, 2017

Fashion Nova is the best place for some real genuine clothes at a good price. It's the only place that I will probably shop online now.

Date of experience: October 14, 2017
New Jersey
1 review
0 helpful votes
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Perfect!
October 14, 2017

This company has hit the nail on the head when it comes to their website and customer service. Easy layout, easy to make purchases, efficient and prompt delivery.

Date of experience: October 14, 2017
New York
1 review
0 helpful votes
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Great Service
October 14, 2017

A really great experience, efficient, prompt and great products to choose from. Carry on the good work.

Date of experience: October 14, 2017
New York
1 review
0 helpful votes
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Fantastic
October 14, 2017

Hey guys, just wanted to say thanks and keep up the good work. I often think most people go to review sites to complain but I wanted to take the time to express gratitude. Keep it up.

Date of experience: October 14, 2017
Georgia
2 reviews
0 helpful votes
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They advertise 2 day shipping but fail to process your order for a week or so. Any and every other credible online shopping would say that AT checkout, not the FAQs derived from angry customers. Also, many credible online boutiques and stores ship the same or next business day if they are advertising 2 day shipping. I've ordered last week and still have not received a tracking number. Then they say that they are unable to cancel items because they ship fast, when clearly practice shows otherwise.

Long story short, don't shop with them if
1) you're looking for a credible source.
2) you're looking forward to your item within a couple of weeks.
3) you believe in customer service and look forward to a refund when you've been dissatisfied.
The low quality material is definitely not worth the experience. It's best to dispute your charge and continue to report them to BBB.

Date of experience: October 14, 2017
New York
1 review
0 helpful votes
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Making my purchase was made so easy after I had reservations about sizing when I called the customer helpline. They advised me on size perfectly and had my item next day. Great service.

Date of experience: October 14, 2017
New Jersey
1 review
0 helpful votes
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I truly surprised at the length staff went to make sure I was satisfied with the jacket I received, which I ordered at 1700 hrs and I still received it the following morning.

Date of experience: October 14, 2017
California
1 review
0 helpful votes
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Really pleased with the quick delivery and the item ordered was of a very good quality. I was extremely impressed!

Date of experience: October 14, 2017
California
1 review
0 helpful votes
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Highly recommended
October 14, 2017

This is the second time I have used the company and, it will certainly not be the last. Great choice of gear and good price.

Date of experience: October 14, 2017
Massachusetts
1 review
0 helpful votes
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The best place to buy high-quality designer wear!
Wouldn't go anywhere else brilliant service and always easy to use!
5stars!

Date of experience: October 14, 2017