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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I believe this is a great place for women's dresses. Well, I ordered a square neck printed dress and accessories to suit it. The silk fabric purse too suited the dress very well. The goods reached on time and I am happy with the quality of the products. It appeared the same as of the website. Well worth the money spent and I will shop again.
I got to know about FashionNova through a close friend who has been buying clothes from them. My experience was an outstanding one as I was happy I bought from them. I was excited when I saw beautiful clothes so I bought for me and for my girls. I got the parcel in days and everything was as they appeared online. The colors are good and the fabrics superb. Thanks FashionNova
After getting a recommendation from my friend, I also tried this store to purchase my clothes. They had an awesome collection and with high quality. Even they were unique.
My order was delivered with proper packaging. It was a nice experience shopping from FasionNova. A+
The quality of service matches the quality of goods received. Delivery is always on time and the garments are always well packaged which adds to the overall enjoyment of using the website.
The website is easy to use and they have the best up to date styles available. Ordering is made easy too with prompt delivery, and as always when opening your parcel your items are beautifully wrapped giving an extra special feeling of quality.
Those jackets that I have seen on their site is totally tempting that even if it isn't wintering yet, I wanna buy it already. The designs were almost looked professional! Kinda want to try, so I have ordered one and it arrived on promised time.
I ordered 3 dress and a pair of booties on Friday, Oct 13 at 9AM EST. I paid the $15 for next day shipping and received my package at 9:30AM THE NEXT DAY! I am more than happy with my purchases. Just make sure you take your measurements for accurate sizing!
I selected 2 day shipping for my order and my order hasn't even left the premises yet! It's been 3 days since I ordered. I've called (no one EVER answers), I've emailed (all I get is a robotic "copy&paste" response). Terrible service. Never again.
I put in an order they sent me an email an hour later saying it was dispatched I received my order the next day. Great service unlike a lot of online retailers definitely will use again.
Items turned up on time and beautifully packaged.
Felt like an A list celebrity. Top drawer service.
Fashion Nova is the best place for some real genuine clothes at a good price. It's the only place that I will probably shop online now.
This company has hit the nail on the head when it comes to their website and customer service. Easy layout, easy to make purchases, efficient and prompt delivery.
A really great experience, efficient, prompt and great products to choose from. Carry on the good work.
Hey guys, just wanted to say thanks and keep up the good work. I often think most people go to review sites to complain but I wanted to take the time to express gratitude. Keep it up.
They advertise 2 day shipping but fail to process your order for a week or so. Any and every other credible online shopping would say that AT checkout, not the FAQs derived from angry customers. Also, many credible online boutiques and stores ship the same or next business day if they are advertising 2 day shipping. I've ordered last week and still have not received a tracking number. Then they say that they are unable to cancel items because they ship fast, when clearly practice shows otherwise.
Long story short, don't shop with them if
1) you're looking for a credible source.
2) you're looking forward to your item within a couple of weeks.
3) you believe in customer service and look forward to a refund when you've been dissatisfied.
The low quality material is definitely not worth the experience. It's best to dispute your charge and continue to report them to BBB.
Making my purchase was made so easy after I had reservations about sizing when I called the customer helpline. They advised me on size perfectly and had my item next day. Great service.
I truly surprised at the length staff went to make sure I was satisfied with the jacket I received, which I ordered at 1700 hrs and I still received it the following morning.
Really pleased with the quick delivery and the item ordered was of a very good quality. I was extremely impressed!
This is the second time I have used the company and, it will certainly not be the last. Great choice of gear and good price.
The best place to buy high-quality designer wear!
Wouldn't go anywhere else brilliant service and always easy to use!
5stars!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

