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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I ordered a dress for the first time. It arrived as stated. Good stuff, very well packed and great material. It is great value for money.
I am looking forward to ordering more.
I ordered from fashion nova and I had some questions about my order. I was very satisfied because the answers were very quick. The service is really good and the clothing has a good quality. The prices are very interesting so I recommend to order on this website.
This site is perfect for those selective people that want a lot of choices before making a purchase. They also have a huge amount of stocks so you won't ran out of the choice you made.
I was introduced to this website by friends because I was having trouble finding fashionable clothing that fit my budget. The first couple of dresses I saw, I fell in love with; not to mention the price. The website is easy to use and delivery was fast also. I also love how new products are placed on the website every day. I would recommend this website to anyone.
I ordered a few items online and some of them didn't fit. Shirley from the customer service was very sweet and professional. She responded to my needs fast and took care of it in any best way possible.
Thank you for such a quick delivery of dress. I am dressing it on my daughter's wedding!
Best regards,
Sylvia Fitzgerald
I received my order in a timely manner. The quality of the dresses was very good. The fabric was of a nice weight, and the sewing was well done. Thanks FN!
For an instant, with my pure and plain white crop top, i feel fabulous! So many thanks for that, and that earned your site a 5 star from me! Hope to have another orders with you!
The shirt I got was good quality and fit perfectly. I'm also impressed with how promptly and professionally they answer emails. Will buy from them again.
I love their dress styles and their material are quality. I will recommend the site to any who is interested in stylish dresses.
I ordered a package on October 7th (with tracked shipping) and got a notification that it was out for delivery October 10th at 10am. I sat on my porch the entire day waiting for it and at 6pm got a notification on the USPS tracking that it has been DELIVERED AT FRONT DOOR at 1pm that day? Checked with all my neighbors but there was no USPS truck on our street that day. Sat on the phone with Fashion Nova for 40 mins on hold until they told me there was nothing they could do and that I had to deal with USPS and file a claim etc. I did so that same day and yet still have heard nothing from either party. Sad and extremely frustrated that they wouldn't help me.
Apart from the great value clothing I have just received the best customer service ever. Thoroughly recommend Fashionnova particularly Georgiana Ledford. Five Star!
I needed a new gown for the party urgently. I visited many websites but could not find anything satisfactory. Then I turned to fashionnova.com and found a blue maxi dress highly appealing. It was so beautiful that I ordered it immediately. I got the delivery on time and wore the dress for the party. All my friends appreciated my dress. I am going to order form this site again. A truly wonderful shopping experience!
No other to compare to! Had the best delivery so far, didn't got my house address wrong and I badly need that dress asap so I was glad it arrived on time. It came like, I think 2 days, yeah! That's it, 2 days of shipping
Thanks for this!
I would definitely shop at FASHION NOVA again, My experience with them was very pleasant. I received all of my items in great condition and quality, and shipping was pretty fast. I received my items 2 days after I ordered. The site is easy to use and have a lot of lovely things, and cheap too! It is an excellent online store and queries are promptly attended to, will be back to shop again in the near future.
It's a unique place to find high quality clothes at not so high prices. Items on their site are of great value for the money spent and now there is no reason for anyone to not be in fashion even when on a budget. I was also very pleased with the after sales customer service, queries are promptly attended to. This was my second order and I foresee much more to come!
This company is great! Ordered a dress a couple weeks ago and it was the wrong size, their customer service was incredibly helpful and speedy! The problem was resolved in a matter of hours!
Order a dress for my birthday on October 7 they sent me an email on the October 10th saying they we're adding finishing touches on my order. Now today October 14th I get a refund notification... This is some BS now I have One week to find something to wear thanks fashion nova!
If I need wears for your office or parties, then I will suggest all women wear here for adornments around the body. I have tried them and its just perfect.
It has a variety of clothes, great prices, and great quality. I bought a jacket and it's so pretty, I'm in love with it. I had to wait a while to get it but the wait worth. Myra Summers.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

