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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Mississippi
1 review
0 helpful votes
Follow Beverly H.
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Great stuff
October 16, 2017

I ordered a dress for the first time. It arrived as stated. Good stuff, very well packed and great material. It is great value for money.

I am looking forward to ordering more.

Date of experience: October 16, 2017
California
1 review
0 helpful votes
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Good service
October 16, 2017

I ordered from fashion nova and I had some questions about my order. I was very satisfied because the answers were very quick. The service is really good and the clothing has a good quality. The prices are very interesting so I recommend to order on this website.

Date of experience: October 16, 2017
Washington
1 review
0 helpful votes
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This site is perfect for those selective people that want a lot of choices before making a purchase. They also have a huge amount of stocks so you won't ran out of the choice you made.

Date of experience: October 16, 2017
Arizona
1 review
0 helpful votes
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LOVE This Website!
October 16, 2017

I was introduced to this website by friends because I was having trouble finding fashionable clothing that fit my budget. The first couple of dresses I saw, I fell in love with; not to mention the price. The website is easy to use and delivery was fast also. I also love how new products are placed on the website every day. I would recommend this website to anyone.

Date of experience: October 16, 2017
Pennsylvania
1 review
0 helpful votes
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Best customer service
October 16, 2017

I ordered a few items online and some of them didn't fit. Shirley from the customer service was very sweet and professional. She responded to my needs fast and took care of it in any best way possible.

Date of experience: October 15, 2017
California
1 review
0 helpful votes
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Thank you for such a quick delivery of dress. I am dressing it on my daughter's wedding!

Best regards,
Sylvia Fitzgerald

Date of experience: October 15, 2017
Illinois
1 review
0 helpful votes
Follow Susie F.
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I received my order in a timely manner. The quality of the dresses was very good. The fabric was of a nice weight, and the sewing was well done. Thanks FN!

Date of experience: October 15, 2017
Pennsylvania
1 review
0 helpful votes
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Fabulous
October 16, 2017

For an instant, with my pure and plain white crop top, i feel fabulous! So many thanks for that, and that earned your site a 5 star from me! Hope to have another orders with you!

Date of experience: October 15, 2017
Texas
1 review
0 helpful votes
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Very impressed
October 16, 2017

The shirt I got was good quality and fit perfectly. I'm also impressed with how promptly and professionally they answer emails. Will buy from them again.

Date of experience: October 15, 2017
Washington
1 review
0 helpful votes
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Love dresses!
October 15, 2017

I love their dress styles and their material are quality. I will recommend the site to any who is interested in stylish dresses.

Date of experience: October 15, 2017
California
1 review
1 helpful vote
Follow Tabitha H.
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I ordered a package on October 7th (with tracked shipping) and got a notification that it was out for delivery October 10th at 10am. I sat on my porch the entire day waiting for it and at 6pm got a notification on the USPS tracking that it has been DELIVERED AT FRONT DOOR at 1pm that day? Checked with all my neighbors but there was no USPS truck on our street that day. Sat on the phone with Fashion Nova for 40 mins on hold until they told me there was nothing they could do and that I had to deal with USPS and file a claim etc. I did so that same day and yet still have heard nothing from either party. Sad and extremely frustrated that they wouldn't help me.

How could it be delivered if the delivery truck never came?
Date of experience: October 15, 2017
Texas
1 review
0 helpful votes
Follow Regina M.
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Apart from the great value clothing I have just received the best customer service ever. Thoroughly recommend Fashionnova particularly Georgiana Ledford. Five Star!

Date of experience: October 15, 2017
Michigan
1 review
0 helpful votes
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Awesome
October 15, 2017

I needed a new gown for the party urgently. I visited many websites but could not find anything satisfactory. Then I turned to fashionnova.com and found a blue maxi dress highly appealing. It was so beautiful that I ordered it immediately. I got the delivery on time and wore the dress for the party. All my friends appreciated my dress. I am going to order form this site again. A truly wonderful shopping experience!

Date of experience: October 14, 2017
Kansas
1 review
0 helpful votes
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No other to compare to! Had the best delivery so far, didn't got my house address wrong and I badly need that dress asap so I was glad it arrived on time. It came like, I think 2 days, yeah! That's it, 2 days of shipping
Thanks for this!

Date of experience: October 14, 2017
Georgia
1 review
0 helpful votes
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I would definitely shop at FASHION NOVA again, My experience with them was very pleasant. I received all of my items in great condition and quality, and shipping was pretty fast. I received my items 2 days after I ordered. The site is easy to use and have a lot of lovely things, and cheap too! It is an excellent online store and queries are promptly attended to, will be back to shop again in the near future.

Date of experience: October 14, 2017
California
1 review
0 helpful votes
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Great place to shop!
October 15, 2017

It's a unique place to find high quality clothes at not so high prices. Items on their site are of great value for the money spent and now there is no reason for anyone to not be in fashion even when on a budget. I was also very pleased with the after sales customer service, queries are promptly attended to. This was my second order and I foresee much more to come!

Date of experience: October 14, 2017
Texas
1 review
0 helpful votes
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Superb service!
October 15, 2017

This company is great! Ordered a dress a couple weeks ago and it was the wrong size, their customer service was incredibly helpful and speedy! The problem was resolved in a matter of hours!

Date of experience: October 14, 2017
Ohio
1 review
0 helpful votes
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Never again!
October 14, 2017

Order a dress for my birthday on October 7 they sent me an email on the October 10th saying they we're adding finishing touches on my order. Now today October 14th I get a refund notification... This is some BS now I have One week to find something to wear thanks fashion nova!

Date of experience: October 14, 2017
Florida
1 review
0 helpful votes
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Outstanding!
October 14, 2017

If I need wears for your office or parties, then I will suggest all women wear here for adornments around the body. I have tried them and its just perfect.

Date of experience: October 14, 2017
Tennessee
1 review
0 helpful votes
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It has a variety of clothes, great prices, and great quality. I bought a jacket and it's so pretty, I'm in love with it. I had to wait a while to get it but the wait worth. Myra Summers.

Date of experience: October 14, 2017