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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Texas
1 review
0 helpful votes
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Gosh what fashion!
October 18, 2017

Gosh, what fashion! Excellent quality unusually styles spend.
Brilliant service!
If you want to feel good about yourself where FN, sleek exquisite!

Date of experience: October 18, 2017
Virginia
1 review
0 helpful votes
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Fantastic customer service. I would not only recommend this company for the clothes but for the level of service that you receive. I don't think I have EVER had such speedy responses to questions. First class!

Date of experience: October 17, 2017
New York
1 review
0 helpful votes
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Absolutely Fabulous!
October 18, 2017

By far the best clothing company I've ever dealt with. Amazing designs and quality and beautifully packaged. Easy returns and Customer Service also excellent. Have been a customer for a number of years now and I have never had any problems. I will continue to purchase their superb clothing.

Date of experience: October 17, 2017
Illinois
1 review
0 helpful votes
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The BEST!
October 18, 2017

A breath of fresh air, high quality clothing, sizes that are consistent, exceptional customer service and so many stylish and elegant items to chose from. I am delighted to have found them.

Date of experience: October 17, 2017
Illinois
1 review
0 helpful votes
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Was very pleased with the purchases which arrived promptly and I had an easy option to return them if I didn't like what I received. Very happy and will keep an eye out for some more bargains in future knowing that the service is excellent.

Date of experience: October 17, 2017
California
1 review
0 helpful votes
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Do Not Shop Here
October 17, 2017

The worst online experience I ever encountered. They do not inspect their items before shipping it to customers. I purchased a purple dress and the item was defected, the zipper could not zip up. Store credit is only issued after going through hoops.

Date of experience: October 17, 2017
New York
1 review
1 helpful vote
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SHIPPED MY PACKAGE TO THE WRONG ADDRESS. A ZIP CODE IS ALL I COULD SEE FROM THE TRACKING WHICH IS NOWHERE THAT I KNEW OF. CONTACTED THEM BY PHONE WITH NO LUCK, CONTACTED THEM VIA EMAIL AND THEY SAID REGARDLESS OF WHERE THEY SENT IT IT IS NO LONGER THEIR RESPONSIBILITY AS LONG AS IT SHOWS DELIVERED. THIS WAS MY SECOND TIME ORDERING FROM THEM, THE FIRST TIME THE PRODUCT QUALITY WAS HORRID BUT I WASN'T AWARE OF THE NO REFUND POLICY SO I HAD TO USE A STORE CREDIT AND ORDER SOMETHING ELSE. NOW I CANT DISPUTE THE CHARGE WITH MY BANK AS THIS WAS STORE CREDIT PURCHASE. NOW I AM OUT $200. THIS IS TOTAL FRAUD.

Date of experience: October 17, 2017
Illinois
1 review
0 helpful votes
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Loved my purchase
October 17, 2017

Huge selection and great clothes, I really love them! I had a great time with the website and it was very easy to shop. I will definitely order again.

Date of experience: October 17, 2017
California
1 review
1 helpful vote
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Beautiful new shoes
October 17, 2017

I received my beautiful new turquoise shoes a week after ordering. I have never ordered from this company before, but the fit and quality are excellent. I also managed to purchase them at about half the original price, which was a bonus. I wish more companies sold such stylish items. Very well packaged too. Well done Fashionnova.

Date of experience: October 16, 2017
North Carolina
1 review
0 helpful votes
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This is a great alternative to going to the shops for a gift for the missus. Plenty of stuff to choose from and then delivered with no fuss. It's the thought that counts after all!

Date of experience: October 16, 2017
Colorado
1 review
0 helpful votes
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Found the perfect jacket
October 17, 2017

For starters, I was petrified buying a leather jacket online. I am admittedly super picky about my clothes and had no idea how I was going to find not just "the jacket," but ANY jacket that fit my requirements of being flattering on my body type, feeling elegant and classic, looking unique but not too different, being well-made, and of course fitting my price range but my new jacket is so chique.

Date of experience: October 16, 2017
Colorado
1 review
0 helpful votes
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Brilliant!
October 17, 2017

I am really impressed with the customer services I received - the website was fantastic, very easy to use, clear and concise. My cloth was well priced, very competitive, and was well packed and delivered very quickly. I got emails regularly telling me what was happening and keeping me updates. Very pleased with my purchase and would definitely use again.

Date of experience: October 16, 2017
AE
1 review
0 helpful votes
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Very Impressed!
October 17, 2017

Very impressed with the service. The fabric was the best price online. Arrived on a Monday, 2 days after placing the order. Well packaged. Very impressed. Will definitely use them again.

Date of experience: October 16, 2017
Georgia
1 review
0 helpful votes
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I will recommend this site to all my niece and cousin, and friend. They really have some nice clothes and I will tell them to go up a size and that is about it. I like it. Thanks and I do give you all a 5 stars rating!

Date of experience: October 16, 2017
Pennsylvania
1 review
0 helpful votes
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It's worth it!
October 17, 2017

Great deals for fashionable clothing. I've ordered from them and I'm really happy. Customer service is very helpful as well, and they're very prompt.

Date of experience: October 16, 2017
Florida
1 review
0 helpful votes
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They took my money and never sent anything. Dont waste your time with this website, they make fake advertisements

Date of experience: October 16, 2017
Canada
1 review
0 helpful votes
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Terrible
October 16, 2017

They lost my package and took my money
And its a common problem for them to pull this,
Do your research before you buy from them because they will take your money and not give you what you paid for

Date of experience: October 16, 2017
Virginia
1 review
0 helpful votes
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I saw a cute pink coat online and wanted it, I Love Pink! It arrived quickly and in good condition. When I had questions about the coat customer service was helpful and always on top of it. I would recommend Fashionnova to anyone.

Date of experience: October 16, 2017
Colorado
1 review
0 helpful votes
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Awesome experience
October 16, 2017

I was extremely pleased with entire experience I ordered 3 dresses they came In a short time and where exactly what the picture showed and the correspondence was excellent I would order again and recommending to all female friends..

Date of experience: October 16, 2017
Ohio
1 review
0 helpful votes
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An awesome company to deal with, customer service is first rate, after ordering dresses in the wrong size I contacted customer service and had a reply of what to do within 12 hours. I reordered the dresses in the right size and they graciously offered me cash coupons which made my error less expensive. I would certainly recommend this company to all my friends and will buy again for myself as well. Thanks, fashionnova for all your help and understanding.

Date of experience: October 16, 2017