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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Gosh, what fashion! Excellent quality unusually styles spend.
Brilliant service!
If you want to feel good about yourself where FN, sleek exquisite!
Fantastic customer service. I would not only recommend this company for the clothes but for the level of service that you receive. I don't think I have EVER had such speedy responses to questions. First class!
By far the best clothing company I've ever dealt with. Amazing designs and quality and beautifully packaged. Easy returns and Customer Service also excellent. Have been a customer for a number of years now and I have never had any problems. I will continue to purchase their superb clothing.
A breath of fresh air, high quality clothing, sizes that are consistent, exceptional customer service and so many stylish and elegant items to chose from. I am delighted to have found them.
Was very pleased with the purchases which arrived promptly and I had an easy option to return them if I didn't like what I received. Very happy and will keep an eye out for some more bargains in future knowing that the service is excellent.
The worst online experience I ever encountered. They do not inspect their items before shipping it to customers. I purchased a purple dress and the item was defected, the zipper could not zip up. Store credit is only issued after going through hoops.
SHIPPED MY PACKAGE TO THE WRONG ADDRESS. A ZIP CODE IS ALL I COULD SEE FROM THE TRACKING WHICH IS NOWHERE THAT I KNEW OF. CONTACTED THEM BY PHONE WITH NO LUCK, CONTACTED THEM VIA EMAIL AND THEY SAID REGARDLESS OF WHERE THEY SENT IT IT IS NO LONGER THEIR RESPONSIBILITY AS LONG AS IT SHOWS DELIVERED. THIS WAS MY SECOND TIME ORDERING FROM THEM, THE FIRST TIME THE PRODUCT QUALITY WAS HORRID BUT I WASN'T AWARE OF THE NO REFUND POLICY SO I HAD TO USE A STORE CREDIT AND ORDER SOMETHING ELSE. NOW I CANT DISPUTE THE CHARGE WITH MY BANK AS THIS WAS STORE CREDIT PURCHASE. NOW I AM OUT $200. THIS IS TOTAL FRAUD.
Huge selection and great clothes, I really love them! I had a great time with the website and it was very easy to shop. I will definitely order again.
I received my beautiful new turquoise shoes a week after ordering. I have never ordered from this company before, but the fit and quality are excellent. I also managed to purchase them at about half the original price, which was a bonus. I wish more companies sold such stylish items. Very well packaged too. Well done Fashionnova.
This is a great alternative to going to the shops for a gift for the missus. Plenty of stuff to choose from and then delivered with no fuss. It's the thought that counts after all!
For starters, I was petrified buying a leather jacket online. I am admittedly super picky about my clothes and had no idea how I was going to find not just "the jacket," but ANY jacket that fit my requirements of being flattering on my body type, feeling elegant and classic, looking unique but not too different, being well-made, and of course fitting my price range but my new jacket is so chique.
I am really impressed with the customer services I received - the website was fantastic, very easy to use, clear and concise. My cloth was well priced, very competitive, and was well packed and delivered very quickly. I got emails regularly telling me what was happening and keeping me updates. Very pleased with my purchase and would definitely use again.
Very impressed with the service. The fabric was the best price online. Arrived on a Monday, 2 days after placing the order. Well packaged. Very impressed. Will definitely use them again.
I will recommend this site to all my niece and cousin, and friend. They really have some nice clothes and I will tell them to go up a size and that is about it. I like it. Thanks and I do give you all a 5 stars rating!
Great deals for fashionable clothing. I've ordered from them and I'm really happy. Customer service is very helpful as well, and they're very prompt.
They took my money and never sent anything. Dont waste your time with this website, they make fake advertisements
They lost my package and took my money
And its a common problem for them to pull this,
Do your research before you buy from them because they will take your money and not give you what you paid for
I saw a cute pink coat online and wanted it, I Love Pink! It arrived quickly and in good condition. When I had questions about the coat customer service was helpful and always on top of it. I would recommend Fashionnova to anyone.
I was extremely pleased with entire experience I ordered 3 dresses they came In a short time and where exactly what the picture showed and the correspondence was excellent I would order again and recommending to all female friends..
An awesome company to deal with, customer service is first rate, after ordering dresses in the wrong size I contacted customer service and had a reply of what to do within 12 hours. I reordered the dresses in the right size and they graciously offered me cash coupons which made my error less expensive. I would certainly recommend this company to all my friends and will buy again for myself as well. Thanks, fashionnova for all your help and understanding.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

