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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Texas
1 review
0 helpful votes
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No hassle, no dramas
October 19, 2017

No hassle, no dramas
Straight to the point. Packages will be delivered in 2-3 business days without damage at all, based on my own experience. I'm a veteran nova babe and I could tell that ordering here wont make you regret

Date of experience: October 19, 2017
Arizona
1 review
0 helpful votes
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I was actually surprised by the quality of the romper. It was so good, perfect for any attire combination I choose. They are also not expensive and also comes in different colors and variations.

Date of experience: October 19, 2017
Ohio
1 review
0 helpful votes
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Bad reviews won't stop me from ordering more here and in fact, It made me even more to trust FN. They just want to make fn's name bad. On another hand, I am enjoying what it is to have great quality dresses!

Date of experience: October 19, 2017
Ohio
1 review
0 helpful votes
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This is a unique fashion site that I have known thanks to my daughter. Together, we often order matching pairs and apparel! Really happy to see her smile whenever a new package arrived. Thanks for making my daughter smile. Love it.

Date of experience: October 18, 2017
Washington
1 review
0 helpful votes
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Cool tinted sunglasses
October 19, 2017

A good staple against the hot heat! Got this in discount and I have saved a lot of money! Fn has greatly influenced me since day 1! Will recommend this more often

Date of experience: October 18, 2017
Pennsylvania
1 review
0 helpful votes
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Amazing site
October 19, 2017

My typical on the go site whenever I did rush clothes. The quality itself wasn't even sacrificed when I say rushed. They also make sure that items are being delivered safely without any complications and defects. That's why I'm totally amazed.

Date of experience: October 18, 2017
Florida
1 review
0 helpful votes
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Got great customer service from them Idk tho but all my requested packages have arrived on time and in great condition. I also have a great communication with the customer support, love it when I'm always in touch. Thanks greatly.

Date of experience: October 18, 2017
Florida
1 review
0 helpful votes
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A bazaar of apparels
October 19, 2017

Shipping is one thing but what fashion nova excels the most is that they have a lot of categories for us customers to choose from, much like a bazaar! Great for those who are gonna buy bulk.

Date of experience: October 18, 2017
California
1 review
0 helpful votes
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Everybody's eyes on me!
October 19, 2017

When I started wearing dresses from here, all eyes were all on me! They were I think mesmerized. But tbh, also I was mesmerized by how great fn handles all customers at once! Great job

Date of experience: October 18, 2017
New York
1 review
0 helpful votes
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All the way satisfaction
October 19, 2017

My expectations and satisfaction skyrocketed when my third order arrived! It's definitely the site I will visit more than thrice a week! Dresses I had are in great quality and has no defects or whatsoever at all.

Date of experience: October 18, 2017
Minnesota
1 review
5 helpful votes
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Size
October 19, 2017

Are clothes true to size and im almost scared to order after reading these reviews. Please comment and help me to decide

Date of experience: October 18, 2017
Virginia
1 review
0 helpful votes
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Online customer service
October 18, 2017

For people that are ordering online, shop at your own risk! There customer service through phone and email suck! When you call is a recording that plays over and over again. I finally got through after trying for two days and waiting on hold for 30 mins! My problem was resolved once I spoke with someone but now I have another problem and cant reach anyone! SMH this really sucks! I wont be ordering anything else from them unless its a sale item!

Date of experience: October 18, 2017
Tennessee
1 review
0 helpful votes
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I've purchased from from fashionova before and i didnt have a problem with them. This past weekend i ordered $160 worth of clothes from there and i forgot to use my discount code so i emailed them asking if i they can still apply the code to my order before it is shipped and they said no but that i can get store credit for the same amount that the discount wouuld've been if i applied it. I never got the store credit! So i email them back telling them i never got it and instead it shows they refunded the entire amount but its not even showing on my bank account or anything. But i never asked them to refund the whole thing back, i wanted my items and now im gonna to wait until the issue is "solved" before i can actually order again but more than likely i wont because the customer service team has already disappointed me. I keep calling the CS number and its a useless automated system that never lead me to speak to a live person!

Date of experience: October 18, 2017
Texas
1 review
0 helpful votes
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I am so glad I have discovered Fashion nova! After seeing many reviews on Youtube, I decided to try and order a few dresses and jeans and everything was amazing. The prices, fast shipping, and wonderful customer service. I highly recommend!

Date of experience: October 18, 2017
Arizona
1 review
0 helpful votes
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I love Fashion Nova!
October 18, 2017

Fashion Nova is the next best thing to instant gratification. It's always nice to come home from the store with clothes that you can wear immediately. But sometimes because of time constraints or availability, that's just not possible. Fashion Nova makes it so easy to buy and return online. They are great!

Date of experience: October 18, 2017
Texas
1 review
0 helpful votes
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I'm hooked
October 18, 2017

This was my first time shopping here. The overall experience was great! The whole process from ordering to actual delivery of my dresses was seamless and quick. The dresses were as pictured on the website. I love how they have so many items to choose from. AWESOME overall experience!

Date of experience: October 18, 2017
New Hampshire
1 review
0 helpful votes
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I'm totally satisfied
October 18, 2017

I'm totally satisfied, products while expensive are of excellent quality, there's always prompt service on questions, delivery and even returns and refunds.

Date of experience: October 18, 2017
District of Columbia
1 review
0 helpful votes
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Love this company
October 18, 2017

Fashion nova clothes are of a very high standard and cater for all age groups. One is spoilt for choice when it comes to choosing what to purchase due to the variety of styles and colors available. Returning items is simple and prepaid, however, I would like to see more size 8 clothing.

Date of experience: October 18, 2017
Montana
1 review
0 helpful votes
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High quality
October 18, 2017

Fashion nova is a high quality brand, and has beautiful designs, and I would recommend them and give them 5 xxxxx.

Date of experience: October 18, 2017
California
1 review
0 helpful votes
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I have been shopping with this site for over 6 years, the quality of the clothes, shoes, and bag are really good, the style of the clothes are always up to dates. Only thing is to have to wait for a week to receive the order, but it's acceptable.

Date of experience: October 18, 2017