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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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No hassle, no dramas
Straight to the point. Packages will be delivered in 2-3 business days without damage at all, based on my own experience. I'm a veteran nova babe and I could tell that ordering here wont make you regret
I was actually surprised by the quality of the romper. It was so good, perfect for any attire combination I choose. They are also not expensive and also comes in different colors and variations.
Bad reviews won't stop me from ordering more here and in fact, It made me even more to trust FN. They just want to make fn's name bad. On another hand, I am enjoying what it is to have great quality dresses!
This is a unique fashion site that I have known thanks to my daughter. Together, we often order matching pairs and apparel! Really happy to see her smile whenever a new package arrived. Thanks for making my daughter smile. Love it.
A good staple against the hot heat! Got this in discount and I have saved a lot of money! Fn has greatly influenced me since day 1! Will recommend this more often
My typical on the go site whenever I did rush clothes. The quality itself wasn't even sacrificed when I say rushed. They also make sure that items are being delivered safely without any complications and defects. That's why I'm totally amazed.
Got great customer service from them Idk tho but all my requested packages have arrived on time and in great condition. I also have a great communication with the customer support, love it when I'm always in touch. Thanks greatly.
Shipping is one thing but what fashion nova excels the most is that they have a lot of categories for us customers to choose from, much like a bazaar! Great for those who are gonna buy bulk.
When I started wearing dresses from here, all eyes were all on me! They were I think mesmerized. But tbh, also I was mesmerized by how great fn handles all customers at once! Great job
My expectations and satisfaction skyrocketed when my third order arrived! It's definitely the site I will visit more than thrice a week! Dresses I had are in great quality and has no defects or whatsoever at all.
Are clothes true to size and im almost scared to order after reading these reviews. Please comment and help me to decide
For people that are ordering online, shop at your own risk! There customer service through phone and email suck! When you call is a recording that plays over and over again. I finally got through after trying for two days and waiting on hold for 30 mins! My problem was resolved once I spoke with someone but now I have another problem and cant reach anyone! SMH this really sucks! I wont be ordering anything else from them unless its a sale item!
I've purchased from from fashionova before and i didnt have a problem with them. This past weekend i ordered $160 worth of clothes from there and i forgot to use my discount code so i emailed them asking if i they can still apply the code to my order before it is shipped and they said no but that i can get store credit for the same amount that the discount wouuld've been if i applied it. I never got the store credit! So i email them back telling them i never got it and instead it shows they refunded the entire amount but its not even showing on my bank account or anything. But i never asked them to refund the whole thing back, i wanted my items and now im gonna to wait until the issue is "solved" before i can actually order again but more than likely i wont because the customer service team has already disappointed me. I keep calling the CS number and its a useless automated system that never lead me to speak to a live person!
I am so glad I have discovered Fashion nova! After seeing many reviews on Youtube, I decided to try and order a few dresses and jeans and everything was amazing. The prices, fast shipping, and wonderful customer service. I highly recommend!
Fashion Nova is the next best thing to instant gratification. It's always nice to come home from the store with clothes that you can wear immediately. But sometimes because of time constraints or availability, that's just not possible. Fashion Nova makes it so easy to buy and return online. They are great!
This was my first time shopping here. The overall experience was great! The whole process from ordering to actual delivery of my dresses was seamless and quick. The dresses were as pictured on the website. I love how they have so many items to choose from. AWESOME overall experience!
I'm totally satisfied, products while expensive are of excellent quality, there's always prompt service on questions, delivery and even returns and refunds.
Fashion nova clothes are of a very high standard and cater for all age groups. One is spoilt for choice when it comes to choosing what to purchase due to the variety of styles and colors available. Returning items is simple and prepaid, however, I would like to see more size 8 clothing.
Fashion nova is a high quality brand, and has beautiful designs, and I would recommend them and give them 5 xxxxx.
I have been shopping with this site for over 6 years, the quality of the clothes, shoes, and bag are really good, the style of the clothes are always up to dates. Only thing is to have to wait for a week to receive the order, but it's acceptable.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

