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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Indiana
1 review
0 helpful votes
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I have a lot of money to spend so I thought why not buy some clothes online. And so I have reached FN. Not disappointed with it and I'm completely happy. Please give us more.

Date of experience: October 22, 2017
Wisconsin
1 review
0 helpful votes
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The product I have received was exactly like what I have seen on site. A perfect service, I presume. No more room for words, speechless!

Date of experience: October 22, 2017
Colorado
1 review
0 helpful votes
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Satisfactory
October 23, 2017

I ordered three dresses from Fashionnova. I was satisfied with customer service as well. Item looks as same as in the picture and fits well too. I would recommend Fashionnova for the dress lovers. I was easily able to track my items with the help of purchase id. Great customer service.

Date of experience: October 22, 2017
Australia
1 review
1 helpful vote
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Terrible service
October 23, 2017

Ordered from Fashion Nova on 12 October for an event I had on 21 October, I paid the $32 (AUD) for express 2-4 day shipping to ensure I received my item in time for my event. I am still yet to receive my item as at 23 October, my event is now 2 days past. This resulted in me having to buy another outfit last minute. I am extremely disappointed by this service, I wasted money on express shipping AND a new outfit due to this not arriving in time. I cannot comment on the quality of my item as I have to received it although I will not shop with fashion nova again due to this terrible service.

Date of experience: October 22, 2017
Pennsylvania
1 review
1 helpful vote
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Horrible
October 22, 2017

Same issues as other reviewers with the way they handle business. POOR. You order and think, based on the info, that you'll get stuff 2 days later. Not true. You get it 2 days after they ship it... IF they haven't run out of stock. And if they run out of stock, you get a store CREDIT, not a refund. Horrible business folks.

Date of experience: October 22, 2017
Arizona
1 review
0 helpful votes
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Good site
October 22, 2017

This is my first experience with fashion nova and I am very happy. Lots of options. Good Customer Service. Price is reasonable and will visit this site again.

Date of experience: October 21, 2017
New York
1 review
0 helpful votes
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Love Fashion Nova!
October 22, 2017

First of all, I was so surprised that my shipment came so quickly, I bought a beautiful dress and a Jacket, they looked just like in the picture and I took their measurements on the website and they fit me so well, the quality of the material is very good, the stitching is well done, they looked and feel tailor made just for me. My friends love it, my husband compliments me... what else can you ask for... Fashion NOVA has become my favorite store to shop. I have ordered more dresses... Thank you Fashion NOVA, continue the good work!

Date of experience: October 21, 2017
North Carolina
1 review
0 helpful votes
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Very happy with my last two orders. Dresses are all elegant and what I have expected. Will definitely shop for more.

Date of experience: October 21, 2017
Louisiana
1 review
0 helpful votes
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Great!
October 22, 2017

This company is selling excellent stuff and at some reasonable prices, it a good experience shopping with them and most definitely will always do. The quality and products are extremely good.

Date of experience: October 21, 2017
North Carolina
1 review
0 helpful votes
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Good communication
October 22, 2017

I recommend the services of this company. The products correspond to what you see on the website and the delivery is quite fast. If there are small details to be corrected, the communication is very good and helpful. Thumbs up!

Date of experience: October 21, 2017
North Carolina
1 review
4 helpful votes
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BS I HATE THIS STORE!
October 21, 2017

I ordered a week before I needed my outfit. Didn't get my tracking number until 3 DAYS after I placed the order only for my jeans to be OUT OF STOCK after I ordered and got my tracking info. Oh and they tried to give me back store credit for something thats their fault SLEAZY AF! Fashion nova you dont know how to do business this is why I will not order from here anymore YOU SUCK I DONT CARE HOW MUCH HYPE YOU GOT BOOOOOOOOOO

Date of experience: October 21, 2017
South Carolina
1 review
0 helpful votes
Follow Dora W.
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Love how the clothes are unique and don't have the same variations with others. Dresses and fashion pieces are also colorful and if not, beautiful!

Date of experience: October 21, 2017
California
1 review
0 helpful votes
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I feel awesome and more confident because of the black leggings I have ordered. It fits perfectly and not oddly. I really realized how having a trusted clothing brand and site is effective. Ty

Date of experience: October 21, 2017
New York
1 review
1 helpful vote
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This site is great
October 21, 2017

This site responds very fast and well to me. Their products are great and comfortable. I have gotten many clothes and all I wear at least once a week. The sizes are all correct and I would refer this to anyone.

Date of experience: October 21, 2017
Tennessee
1 review
0 helpful votes
Follow Willie M.
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This is my first experience with fashionnova and I am very pleased. The item took a little time to be delivered but I was pleased with the material since I was wondering about that based on the price. So good merchandise and great price. I will order from them again.

Date of experience: October 21, 2017
Arkansas
1 review
1 helpful vote
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Beautiful Dresses
October 21, 2017

Fashionnova has a very wide collection of beautiful dresses at an affordable rate. I ordered a beautiful navy blue and red dress which has a very smooth and comfortable material. I am very satisfied and happy with it.

Date of experience: October 21, 2017
Arizona
1 review
0 helpful votes
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I was shocked when I knew about the 2-day shipping! I ordered quickly and it actually arrived in 2 days, huh. Glad about this and probably will do more orders.

Date of experience: October 20, 2017
Massachusetts
1 review
0 helpful votes
Follow Erma R.
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I am extremely satisfied with Fashionnova. With there different style and taste, I always find everything I'm looking for. It is very easy to navigate and have good quality. When it comes to customer service, they are very kindly and polite and help you until you are satisfied! Fashionnova is the way to go!

Date of experience: October 20, 2017
California
1 review
0 helpful votes
Follow Brittany M.
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All eyes were laid to me when I used the dress I ordered from FN in a formal party! Thanks to this, you made me look gorgeous and some gave me flattering comments, OMG!

Date of experience: October 20, 2017
Tennessee
1 review
0 helpful votes
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Good service.
October 21, 2017

All I ordered was well done and there was very good communication with the customer service team. Also, the clothes are very cheap and lovely.

Date of experience: October 20, 2017