Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have a lot of money to spend so I thought why not buy some clothes online. And so I have reached FN. Not disappointed with it and I'm completely happy. Please give us more.
The product I have received was exactly like what I have seen on site. A perfect service, I presume. No more room for words, speechless!
I ordered three dresses from Fashionnova. I was satisfied with customer service as well. Item looks as same as in the picture and fits well too. I would recommend Fashionnova for the dress lovers. I was easily able to track my items with the help of purchase id. Great customer service.
Ordered from Fashion Nova on 12 October for an event I had on 21 October, I paid the $32 (AUD) for express 2-4 day shipping to ensure I received my item in time for my event. I am still yet to receive my item as at 23 October, my event is now 2 days past. This resulted in me having to buy another outfit last minute. I am extremely disappointed by this service, I wasted money on express shipping AND a new outfit due to this not arriving in time. I cannot comment on the quality of my item as I have to received it although I will not shop with fashion nova again due to this terrible service.
Same issues as other reviewers with the way they handle business. POOR. You order and think, based on the info, that you'll get stuff 2 days later. Not true. You get it 2 days after they ship it... IF they haven't run out of stock. And if they run out of stock, you get a store CREDIT, not a refund. Horrible business folks.
This is my first experience with fashion nova and I am very happy. Lots of options. Good Customer Service. Price is reasonable and will visit this site again.
First of all, I was so surprised that my shipment came so quickly, I bought a beautiful dress and a Jacket, they looked just like in the picture and I took their measurements on the website and they fit me so well, the quality of the material is very good, the stitching is well done, they looked and feel tailor made just for me. My friends love it, my husband compliments me... what else can you ask for... Fashion NOVA has become my favorite store to shop. I have ordered more dresses... Thank you Fashion NOVA, continue the good work!
Very happy with my last two orders. Dresses are all elegant and what I have expected. Will definitely shop for more.
This company is selling excellent stuff and at some reasonable prices, it a good experience shopping with them and most definitely will always do. The quality and products are extremely good.
I recommend the services of this company. The products correspond to what you see on the website and the delivery is quite fast. If there are small details to be corrected, the communication is very good and helpful. Thumbs up!
I ordered a week before I needed my outfit. Didn't get my tracking number until 3 DAYS after I placed the order only for my jeans to be OUT OF STOCK after I ordered and got my tracking info. Oh and they tried to give me back store credit for something thats their fault SLEAZY AF! Fashion nova you dont know how to do business this is why I will not order from here anymore YOU SUCK I DONT CARE HOW MUCH HYPE YOU GOT BOOOOOOOOOO
Love how the clothes are unique and don't have the same variations with others. Dresses and fashion pieces are also colorful and if not, beautiful!
I feel awesome and more confident because of the black leggings I have ordered. It fits perfectly and not oddly. I really realized how having a trusted clothing brand and site is effective. Ty
This site responds very fast and well to me. Their products are great and comfortable. I have gotten many clothes and all I wear at least once a week. The sizes are all correct and I would refer this to anyone.
This is my first experience with fashionnova and I am very pleased. The item took a little time to be delivered but I was pleased with the material since I was wondering about that based on the price. So good merchandise and great price. I will order from them again.
Fashionnova has a very wide collection of beautiful dresses at an affordable rate. I ordered a beautiful navy blue and red dress which has a very smooth and comfortable material. I am very satisfied and happy with it.
I was shocked when I knew about the 2-day shipping! I ordered quickly and it actually arrived in 2 days, huh. Glad about this and probably will do more orders.
I am extremely satisfied with Fashionnova. With there different style and taste, I always find everything I'm looking for. It is very easy to navigate and have good quality. When it comes to customer service, they are very kindly and polite and help you until you are satisfied! Fashionnova is the way to go!
All eyes were laid to me when I used the dress I ordered from FN in a formal party! Thanks to this, you made me look gorgeous and some gave me flattering comments, OMG!
All I ordered was well done and there was very good communication with the customer service team. Also, the clothes are very cheap and lovely.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

