Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

Canada
1 review
3 helpful votes
Follow Anne N.
Unfollow Anne N.
Share Review
Report Review

Models on website
October 24, 2017

Cant even order. Models on website have unrealistic body shapes. Its clear that they had work done, is this what fashionnova wants to promote?!? Its hard to know if a dress or pants would look good on me (someone that is way less shapely than the models online). All the models have this hourglass figure. Will not be ordering from the site unless they include models that have natural shapes

Date of experience: October 23, 2017
Ohio
1 review
0 helpful votes
Follow Joyce G.
Unfollow Joyce G.
Share Review
Report Review

It's stunning! Every dress in here has their own beauty and this is by far the most organizes online shop I have visited. Totally worth my time and they also ship, so if you don't have that much time, check that out!

Date of experience: October 23, 2017
New Jersey
1 review
0 helpful votes
Follow Lila B.
Unfollow Lila B.
Share Review
Report Review

Quality
October 24, 2017

Clothes are of great quality, friends really love my look when I put them on. I will definitely recommend Fashion NOVA to people. Good value for money.

Date of experience: October 23, 2017
Illinois
1 review
0 helpful votes
Follow Willie M.
Unfollow Willie M.
Share Review
Report Review

Recommended
October 24, 2017

I ordered Stylish Round Neck Plain Skater-dress and I am very satisfied with my purchase. The dress looks the same way as in the pictures. The service is also great. I had a few questions and Cherry was kind enough to answer me every time. I recommend Fashionnova to anyone!

Date of experience: October 23, 2017
Oregon
1 review
0 helpful votes
Follow Danielle B.
Unfollow Danielle B.
Share Review
Report Review

Easy site
October 23, 2017

When I went to the site it was pretty easy to look at their clothing, some sites are difficult to find the perfect clothes and fashionnova did a great job.

Date of experience: October 23, 2017
New Jersey
1 review
0 helpful votes
Follow Erma R.
Unfollow Erma R.
Share Review
Report Review

Happy Happy!
October 23, 2017

I ordered quite a big order and received everything in a timely manner. Highly impressed! Great customer service and very quick in replying to any queries. Would definitely recommend it to all. Cheers!

Date of experience: October 23, 2017
Arkansas
1 review
0 helpful votes
Follow Camille R.
Unfollow Camille R.
Share Review
Report Review

Top notch
October 23, 2017

From great prices to awesome customer service, followed by quality merchandise. Couldn't be happier, recommended to everyone.

Date of experience: October 23, 2017
Oregon
1 review
0 helpful votes
Follow Sherry B.
Unfollow Sherry B.
Share Review
Report Review

Great design
October 23, 2017

Great design, and quality for the price. The dress ran little small than the usual fit otherwise the looks are as shown as in the pictures. Overall a great experience will shop again.

Date of experience: October 23, 2017
Pennsylvania
1 review
1 helpful vote
Follow Tynesha M.
Unfollow Tynesha M.
Share Review
Report Review

Bad experience
October 23, 2017

I ordered a shirt and was looking forward to it! My order was processed and days later I received and email that said my order was refunded! This is my first time ordering from this site and their customer service or horrible! The site said the shirt was available and I received and email saying it was available! I guess between the time they took my money and shipped it, the shirt disappeared! I am pissed because I needed that shirt for vacation! Now I have to find something else and I honestly dont think I will order from here again and I will let my friends know.

Date of experience: October 23, 2017
Georgia
1 review
0 helpful votes
Follow Dorothy P.
Unfollow Dorothy P.
Share Review
Report Review

It's a pleasant feeling for me that my niece thanked me for this. The dress I have ordered fitted here as I predicted and shes happy about it!

Date of experience: October 23, 2017
Illinois
1 review
0 helpful votes
Follow Melba W.
Unfollow Melba W.
Share Review
Report Review

My sister in law was right, my money is worth it! I will also go around and talk to other people about this very great deals available. Things I buy here are my personal favorites and are all in my wardrobe already.

Date of experience: October 23, 2017
Michigan
1 review
0 helpful votes
Follow Elvira B.
Unfollow Elvira B.
Share Review
Report Review

They're kinda talky but they do resolve my problems instantly in no time. I'm proud to say that in a nova babe as my apparels are mostly from here thru shipping. Got no worries tho. They all arrive in no time.

Date of experience: October 23, 2017
California
1 review
0 helpful votes
Follow Cora H.
Unfollow Cora H.
Share Review
Report Review

No reason to not love FN
October 23, 2017

New arrivals are heaven! Totally love fashion nova to the core. They had the best fits for me and my friends, we use thid oftenly to order clothes by not going to physical shops.

Date of experience: October 23, 2017
Texas
1 review
0 helpful votes
Follow Vanessa L.
Unfollow Vanessa L.
Share Review
Report Review

Fashion Nova hasn't made any mistakes with my orders and chosen dresses to be shipped. That's why I love them, they take care of my packages with utmost care.

Date of experience: October 23, 2017
Pennsylvania
1 review
0 helpful votes
Follow Paula P.
Unfollow Paula P.
Share Review
Report Review

My number 1 fave
October 23, 2017

Ever since I have visited this site, it became my instantaneous favorite! Have told a lot of friends to order fashion stuff here like I normally do. Cashless transactions are what I love here tho.

Date of experience: October 23, 2017
Kansas
1 review
0 helpful votes
Follow Chelsea M.
Unfollow Chelsea M.
Share Review
Report Review

Simply love this site. So many fashion pieces are available from swimsuits, rompers, and even jackets for winter! Customer support is also their, always ready to serve!

Date of experience: October 23, 2017
New York
1 review
0 helpful votes
Follow Lydia H.
Unfollow Lydia H.
Share Review
Report Review

Just what I wanted
October 23, 2017

Just a couple of weeks when My order actually arrived and I absolutely love it! The dress has some slit on the side which made me look sexy! My husband actually loves it when i wear it. Thank you

Date of experience: October 22, 2017
California
1 review
0 helpful votes
Follow Dianna H.
Unfollow Dianna H.
Share Review
Report Review

Colors of this site's dress are actually pretty alluring that it also makes me alluring! It's also durable so attend any parties and events I want. Chers for this!

Date of experience: October 22, 2017
California
1 review
0 helpful votes
Follow Jamie E.
Unfollow Jamie E.
Share Review
Report Review

Pretty looking blouse
October 23, 2017

The fabric that has been used and composed this blouse I'm actually wearing right now is durable and fashionable. Looking good in both casual and elegant. A typical all year rounder

Date of experience: October 22, 2017
Wisconsin
1 review
0 helpful votes
Follow Lucia R.
Unfollow Lucia R.
Share Review
Report Review

I love their craft and sometimes, clothes are from outside crafters but that's okay. The materials are so good and are arguably comfortable when compared to other rough dresses and/or skirt.

Date of experience: October 22, 2017