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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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As far as my experience goes, fashion nova always makes sure that the customers were satisfied by how the product was shipped or delivered. It also came in great packaging, little prone to damages, awesome!
So I had a problem where the product/dress I have selected wasn't the one arrived on my doorstep so the customer support came into quick action! I have provided anything they need and trust me, they are quick and efficient
I love how flashy, formal, and simple their clothes can get I mean, wow, for such low prices, I can get this kind of clothes? Just wow tho, I'm actually impressed. I'm planning to use this clothes more often
They were remarkably quick when replying to customer complaints and they provide top-notch assistance, as what I have experienced. Last time I had my shipping address wrong and they quickly fixed my problem! Had the items now in my hand and I'm currently happy.
This site is a top-gun! The choices on the site are really huge and it will really take time for a person to choose what she would avail. Availed items are also secured to be delivered in due time so I've got no worries with fashion nova.
I can basically just grab a dress and go out all because of Fashion nova's trendy and right dresses! They also have a lot of fashion pieces available, and oh, they also have accessories.
They handle their products and items really well. What is displayed on the site is completely what you will receive on the doorstep of your house! I really found it convenient because I hate going outside and delivering is my only option. Thanks
The site looks clean and doesn't look intimidating, that's really important. Beginners will surely not get intimidated with this site's look and this feature is probably the one that lets me stay and keeps me from spending here.
Money matters to me because it's important and hard to get and thanks to fashionnova.com, they are helping me to improve my fashion needs and together saving up my money! To be honest, I'm using the saved money to buy more clothes! Haha, I'm so happy!
I'm a show stealer! All eyes are on me whenever I wear a fashionnova related clothing, especially my jeans! I love and I definitely want more from fashion nova. Will order again some other time in here.
They take care the items really hard and is by far the best fashion site that offers shipping all for free! Orders I have got are i great shape and I am totally not regretting ordering in this shop, 100 percent recommended.
I have never thought to encounter a great site like this an I am more than grateful with fashion nova! The site greatly reduced the amount I have spent on fashion needs these past few months only because of the discounted prices I'm getting! Srsly tho, everyone should try getting in the fashion nova.
I have purchased a product through this web site, I think the quality of their products are really good, after placing the order they responded very quickly and also received the respective product on time. So, I am planning to purchase another product from them.
What a great collection of clothes and the color of the clothes are really mind-blowing. Just 6 days ago, I bought a dress from Fashionnova and when i wore this all of my friend praised about the color and quality of the dress. Some of my friends took from me the address of the Fashionnova. Among those friends one of my friends already bought a dress.
Really good service from order to delivery. Very fast and helpful in processing. Really liked their professionalism.
Very helpful and friendly customer services. Liked their commitment very much. They processed my shipping on time as I like. Really recommended.
The best Services in town. They were very professional, friendly and loyal. They came highly recommended by friends in our neighborhood that had used them and I recommend them to you. FIVE STAR service!
They have nice and huge collections. I was amazed when I was seen the collection. I have ordered one. They had help me to find a suitable one. Liked their service very much.
Fashionnova try to satisfy all customer, recently I ordered from them, I am fully satisfied. Thanks a lot fashionnova for your great service.
My Bestfriend just love it. This dress Quality of a material is frivolous, feel is smooth, wearing comfortable, crisp, good moisture absorption, air permeability is good. Loose light wool fabric: easy soft, loose structure, light weight, feel soft, elastic, good permeability characteristics, wear comfortable.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

