Fashion Nova
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Yesstyle
Snag Tights
Spiral Direct
Missguided
Cider
Charlotte Russe
Savage X Fenty
atthemoment
Wicked Clothes
Shein
Bloomchic
In The Style
Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have purchased several items on this website before. Quick delivery times and very helpful when inquiring about the future stock in relation to sizes and colors. Would definitely recommend them to friends and family and I have a very happy daughter, all in the same process! Look forward to shopping with you again in the future.
I offered clothes from this site and found It really awesome. Actually one of my friend recommended me this website. He also ordered some clothes from it and was super satisfied with it. I loved the material they used in designing the clothes. Moreover the website offers a wide range of products apart from fashion. I've been shopping with them almost on a monthly basis for goods, my packages always arrive on time and in great fashion
This is the second time I ordered from this great site and have heard a sweet and beautiful experience. Their delivery time was so quick and their fashion styles were okay. I will try all my possible best to make sure that this place will be the place where all my family and friends will shop.
Do yourselves a favor and stay away from this site. As many other reviews have stated (seriously go look at the overwhelming amount of negative reviews regarding this issue) Fashion Nova will take your money even though an item is no longer in stock and then refuse to refund it! This happens OFTEN. They will offer you a store credit but that is it. So they are just stealing customers money. It is NOT OK or acceptable business practice to take someones money for an item and when they cannot deliver it to keep the customers money anyway and FORCE them to spend that money on something else from their store. They havent been able to deliver what was paid for and the only resolution to that is a refund. They even lied and said they cannot issue a refund while there is an open dispute/ query with paypal because their system wouldnt allow it and that I must tell PayPal it is resolved. PayPal was horrified by their behavior and insisted this was not true and that Fashion Nova could always phone them and manually request a refund. Fashion Nova said no. Anyway, it is honestly not worth the headache. They are rude and they lie and they steal peoples money.
I bought a dress for my friend on this website. And the clothes quality is really good, and the color as the same as the pictures on the website. My friend like it very much. And she is really pretty when she put on the dress. I would like to order second time from the same website. Their service is simply awesome. The quality of clothes is Very good.The delivery of parcel is excellent.
I needed a new gown for the party urgently. I visited many websites but could not find anything satisfactory. Then I turned to fashionnova.com and found a dress highly appealing. It was so beautiful that I ordered it immediately. I got the delivery on time and wore the dress for the party. All my friends appreciated my dress. I am going to order form this site again. A truly wonderful shopping experience!
Replaced it's a big thing... just reimburse me my money...
Amazing store! They have some fashionable collection which are unique. I bought some and they are awesome! I will definitely be a repeat customer.
Apart from the great value clothing I have just received the best customer service ever. Thoroughly recommend Fashionnova.
I am a regular Fashionnova shopper. They stock a great selection, products are good quality and inexpensive and they provide free deliveries and returns. They are easy to deal with. Would recommend.
When I use this site first time I was totally struck and I purchase for my little sister and she was very happy to use the dress.The fitting of a dress is perfect and it cost me less as compare to another site and it provides me best offer to attract me more. I will use this site in future also when I am in need... highly recommended.
The clothes are absolutely beautiful and the customer service is very attentive and tries to work with the customer.
This place I found online has fantastic prices on dresses! All types of dresses with all different prices. Something for everyone! Check them out!
I bought dress first time from Fashionnova recently. Good service, it arrived within a reasonable time period. Excellent quality and also exactly right size to me. I have referred this website to a couple of my friends, and also I have already placed my second order for another 2 tops. I don't hesitate to recommend this site to anyone who likes online shopping
Have ordered twice from Fashionnova, delivery is fast and clothing is very good quality and at a great price. Will order from Fashionnova, again in the future.
I ordered 3 new sweaters and some dress which got me the Express shipping free! I ordered two weeks ago and received them yesterday which was earlier than expected! When I received the package, the contents were folded neatly and placed in a nice box
I love Fashion Nova! I bought many pieces there and they quickly became the favorite part of my wardrobe(: Fashion Nova clothing is pretty, affordable and as far as I am concerned, the sizes and fits are perfect. I especially like their leggings, so soft and comfy. Plus they have worldwide free shipping! They also add new designs every day and hold
It greatly helped my fashion life like really, I had big savings on my allowance just from purchasing here and they are all in great quality. What particular fashion piece that I love is their jean! Just simple yet lovely!
Just started making orders here last week and ao far I am enjoying it. Orders are frantically arriving on the said date, discounts and other offers are also pleasing to the eye, not irritating at all. I need this site in my life! Thanks to this
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members