Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have recently purchased a dress for my prom from Fashionnova and I could not have gotten a better deal. The transaction was so fast and easy and there were no problems with the order. The package arrived within days promised which was faster enough for the money I paid. The dress looks just as good in person as it does on the website. The fitting is just perfect and everything is in place. Not a single thing had to be altered. I received the dress in perfect condition with no damage and great quality. I wore the dress for prom and people kept asking me where I got it from. I'm so glad that I purchased the dress because I could not have found a better dress for such a price.
I must say this site is one of the best I have ever ordered from. I have never had such an easy and stress-free experience with an online deal. The best thing by far was their customer support, which was available to answer all my questions in regards to the item itself and the shipping methods they had available to me. If at all you have doubts regarding quality products, throw them away and feel free to order here. There was a very simple process from the time I paid for the item, to the time I received it. Overall I got exactly what I was looking for at a great deal and received customer support above and beyond which I honestly believe is hard to come by in this day and age.
Hello everyone viewing this review. I just wanted to take this time and acknowledge this company for being very high quality and friendly! I had ordered multiple items from this website before. I initially bought a couple T-shirts along with a dress, and I was very satisfied upon receiving my order. They answered my questions with the most respect and friendliness.
I bought a Dress and some really nice tops after searching through the pages of gorgeous items, it was extremely easy to navigate through the pages to what I wanted and I soon found a lot of items I just had to have, there's a lot of variety of clothing and pieces to choose from, for any occasion/event you can think off.
Overall I had a great experience with this shop! If I ever need more clothes or need to buy a present for a friend then I will buy again from them for sure! I recommend this store to everyone who is looking for some nice clothes.
I need something nice for my mom and I was advised that Fashionnova was the best place to get it. They had a variety of women clothing and accessories to choose from. They had some really nice stuff and it was hard to choose from. Eventually, I selected what I wanted and the price was affordable even after the shipping price was included. Within 3 days I received my product and was satisfied with the results since the smile on her face said it all. Absolutely Love the products
Buy a product on those and service quality is really great to watch. Really Buy again. I think this is the best... Thanks, awesome...
Wow, Fashion Nova is very nice and trustworthy site. I was in a dilemma because they are having very nice collection of clothes but with help of my friends I was selected and purchased that sweatshirt and they gave me very fast delivery. I was having few doubts about payment but their staff solved my issue quickly.
I'd like to thank Fashion Nova for fulfilling my order and providing a very positive experience with your site. It was quick to ship and the transaction was very smooth which was great to see. When the clothes arrived it was packaged nicely and in great condition as I would expect. I feel as if I got a very good deal on a quality I'm very happy with.
This is the best site have ever used for an online purchase
High-quality product, speedy delivery... They also have awesome customer support!
Their product is awesome! I love it. I strongly recommend Fashion Nova for best, super fast, and high-quality product delivery. Thumps up!
Beautiful fits great very sexy I love this and ladies you should have one wish they had other colors :) great product it's not made from cheap material, they're super comfy I love these body stockings and dresses.
I was looking for a cute dress to wear on my vacation. I was actually shocked to see so many cute dresses for such small prices! It took a while to decide but I ended up choosing the spaghetti strap lace dress and am very happy with this choice as I really love the way I look in it. I will definitely shop here again. Thank you, Fashion Nova!
They have great clothing good diversity, and they are super affordable. I never had any problems, from ordering to delivering, everything was well packed, they shipped right away and their customer service was very helpful! I got exactly what I ordered and I am very happy customer now =)
Easy to use website, very efficient service and a great experience about ordering with Fashionnova is the ordering process and shipping. I loved the clothing and the timely service. I got everything I ordered and everything fit according to their sizing guide.It's hard to find good customer service like this nowadays!
WOW! Amazing. I really impress with their work. Their printed tops and sweaters are the best because you can't get them anywhere else. I bought a cute black dress from them recently and it didn't take long for it to get here.
I don't understand all the negative reviews. What I received was exactly what I thought it would be, clothes fit perfectly delivery was reasonably fast with normal delivery. I will be buying things from this site again for sure
Awesome service! Knows product well. Affordable and great deals. Highly recommended! ILOVEFASHIONNOVA!
I was looking for some cool t-shirt. All the way online I searched and found some cool design here in Fashion Nova. The price is affordable and they have some discount as well. So I chose some and ordered. I was a bit tesed about delivery process and timing. But my shirts arrived in time in my hand.
I love all the styles on Fashion Nova! Their printed tops and sweaters are the best because you can't get them anywhere else. I bought a cute pale blue dress from them not too long ago and it didn't take long for it to get here. The dress was such good quality and fitted perfectly!
I expected that the cloth of Fashionnova is worse but in reality opposite of my expectation. Last week I bought a dress. I impressed the quality of the dress and also very cheap price. Their customer behave is awesome and great behavior. Thanks, Fashionnova.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

