Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
Follow Agnes B.
Unfollow Agnes B.
Share Review
Report Review

I was a bit worried about some mixed reviews when I was first ordering from Fashionnova, but couldn't resist from ordering as I really fell in love with the products and I was pleasantly surprised when I went ahead with my order. Very easy to Order and after I received the product I should mention that it was packed properly, overall prompt service. I ordered a Dark-blue Jumper and it was exactly the same that was shown on the website, I am really happy with the fitting, stitching and the quality. I will definitely order from Fashionnova again. I RECOMMEND Fashionnova to all of you, give it a try.

Date of experience: November 4, 2017
Texas
1 review
0 helpful votes
Follow Melanie B.
Unfollow Melanie B.
Share Review
Report Review

The shipping was also within the estimated delivery and came in the mail well packaged. I've seen advertisement for Fashionnova grow exponentially in the last few months and I can honestly see why. This website definitely deserves 5 out of 5 stars!

Date of experience: November 4, 2017
California
1 review
0 helpful votes
Follow Beatrice M.
Unfollow Beatrice M.
Share Review
Report Review

Best customer service
November 4, 2017

I ordered a few items online and some of them didn't fit. The customer service was very sweet and professional. She responded to my needs fast and took care of it in any best way possible.

Date of experience: November 4, 2017
Georgia
1 review
0 helpful votes
Follow Sandra A.
Unfollow Sandra A.
Share Review
Report Review

I bought a dress from Fashionnova, products and customer's services were perfect. They have all these latest fashions for all occasions... just name it. I would recommend any friend to try and judge for herself! Wonderful customers care.

Date of experience: November 4, 2017
Kentucky
1 review
0 helpful votes
Follow Michele C.
Unfollow Michele C.
Share Review
Report Review

Great Experience
November 4, 2017

I found this site surfing online one night and loved their clothing line. I picked out the multicolor jacket and I love it! Ordering the jacket was easy and no hassle. The item shipped on time and arrived as promised on time and brand new. I was quite pleased with this company's website functionality. I have been on other sites before that make it difficult for the customer to complete orders.

Date of experience: November 4, 2017
Iowa
1 review
0 helpful votes
Follow Verna B.
Unfollow Verna B.
Share Review
Report Review

Highly recommend
November 4, 2017

Fashionnova is very affordable with high end look fashion and I highly recommend it to anyone who has a friend, sister and to any woman who loves clothes. This place has second had prices for brand new clothes!

Date of experience: November 4, 2017
New York
1 review
0 helpful votes
Follow Erica H.
Unfollow Erica H.
Share Review
Report Review

First time using this site, so I made a little "test order" & purchased their T-Shirt. Goods were packaged nicely and I'm pretty happy with my purchase! I think it's a steal at only $8! (on sale at the time) All their products are incredibly cheap, with some great discounts added daily and I could spend hours just browsing their massive selection of clothes & fashion accessories. To be honest I wasn't really expecting much for $8 but I was blown away by the quality of the shirt. Good, strong fabric and seems like it will last a good long while. Have worn & washed it several times and still looks brand new!

Date of experience: November 4, 2017
Maryland
1 review
0 helpful votes
Follow Shirley S.
Unfollow Shirley S.
Share Review
Report Review

BEST online experience
November 4, 2017

GREATEST online experience ever! Their website was very easy to understand. I was also SUPER IMPRESSED by their online chat option, I was able to get my questions answered before I even made my purchase. I ordered the dress. My dress was shipped within 24 hours. When I received my dress it was PERFECT. It looked and fit exactly how I expected it to, and the quality was great, at such an affordable price. I ABSOLUTELY LOVE it! I have just found my go-to place for shopping online.

Date of experience: November 4, 2017
Indiana
1 review
0 helpful votes
Follow Betsy C.
Unfollow Betsy C.
Share Review
Report Review

Excellent service!
November 4, 2017

It was an awesome shipping experience of my Online shopping and getting then real fast at my door step. I ordered from this site some clothes and accessories for my sister, she is 21. First I thought that the clothes wouldn't fit her and that she would be able to wear them after a couple of days. And I had some doubts about the quality of the material and about shipping time. I was also worried about the damages made by shipping. I was pleasantly surprised,

Date of experience: November 4, 2017
Washington
1 review
0 helpful votes
Follow Lydia B.
Unfollow Lydia B.
Share Review
Report Review

Best Buy Of My Life
November 4, 2017

I recently bought a dress form Fashionnova.com, i have never bought anything online before but a friend of mine recommended Fashionnova. My biggest concern with buying online is not being able to try clothes on, but I was so happy to find that they supplied the exact measurement for each size dress, so i was able to see which one would fit me perfectly. The delivery was also really quick, the dress fitted absolutely perfectly and the quality is second to none. I would definitely recommend Fashionnova to everyone they have amazing clothes. Thank you so much Fashionnova

Date of experience: November 4, 2017
California
1 review
0 helpful votes
Follow Lindsay M.
Unfollow Lindsay M.
Share Review
Report Review

AWESOME EXPERIENCE
November 4, 2017

Seriously they have an awesome collection but of course, we can not be sure about that before intact delivery. I received the delivery today only.the jacket looks amazing with my favorite color. Really comfortable fabric, smooth delivery and I are thrilled with the shopping experience.

Date of experience: November 4, 2017
New Jersey
1 review
0 helpful votes
Follow Madeline L.
Unfollow Madeline L.
Share Review
Report Review

I love Fashionnova
November 4, 2017

If you take advantage of the site-to-store shipping option, sometimes you can get things even cheaper than you'd find them in your local Fashionnova.

Date of experience: November 4, 2017
Texas
1 review
0 helpful votes
Follow Janet F.
Unfollow Janet F.
Share Review
Report Review

Pleasantly surprised
November 4, 2017

Even though the clothes on this site are AMAZING, I was wary of ordering because of some of the reviews. I did anyway... and I am SO happy I did! I ordered 8 items, dresses, romper, shorts and skirts. Every item was shipped and arrived within the time frame they listed on the shipping FAQ chart.

Date of experience: November 4, 2017
Florida
1 review
0 helpful votes
Follow Brandy E.
Unfollow Brandy E.
Share Review
Report Review

Great Shoes and Service
November 4, 2017

I love fahionnova! This is my third time buying from them and I just had to finally write a review. Because of that I do all my clothes shopping online and fahionnova is by far my favorite site! They have the best shoes at the best prices! They have every style and many different heel heights. I also love their dresses because they have such a modern look! I'd have to travel 100 miles to find fashionable clothes and with three kids I just don't have the time! Shipping is always fast and things are packaged well. Great clothes, great prices and fast shipping.

Date of experience: November 4, 2017
Texas
1 review
0 helpful votes
Follow Belinda S.
Unfollow Belinda S.
Share Review
Report Review

I love this scarf
November 4, 2017

It has a classic pattern that can match with almost any garment in my wardrobe.The design is also unisex that's why I think this is also a perfect gift. The length is also good enough to allow 2- 3 loops. The quality is great. I will order again from this store.

Date of experience: November 3, 2017
North Carolina
1 review
0 helpful votes
Follow Marilyn V.
Unfollow Marilyn V.
Share Review
Report Review

Tasteful style
November 4, 2017

I really enjoy Fashionnova selection and their great style. In my experience this has always been an awesome shop to rely on for gifts that women love. They're fast, friendly, fashionable, and reliable. Very fun and cool brand. 5 stars!

Date of experience: November 3, 2017
Florida
1 review
0 helpful votes
Follow Anais G.
Unfollow Anais G.
Share Review
Report Review

I received a damaged and poorly sewn dress. It looked as if it was cut and ripped at the bottom with thread hanging off the whole bottom. The top was uneven and did not look like the pictures. I also posted my review on fashion nova site and it seems to not appear. I have pictures and would like to post them was well. The return policy is not as easy no real number to call. Also they only give gift card credit. As disappointed as I was I rather my money back and not purchase from them again. (Ancient Rome dress color denim blue)

Date of experience: November 3, 2017
Canada
1 review
0 helpful votes
Follow Mrs R.
Unfollow Mrs R.
Share Review
Report Review

Scam Artists and Liars
November 3, 2017

Someone fraudulently used my card on this website and I received confirmation in WRITING that I would be credited from Fashion Nova and now theyre stating their system wont let them do it. Such a load of $#*!. They can do it, they choose not to. Not to mention, even if I wanted to spend money on their clothes, I wouldnt because its all straight trash. The customer service sucks and nobody there can even form a proper sentence in English. Nobody answers their number either. Dont ever spend your hard earned money on this website. I wish I could give them a negative rating. They dont even deserve 1 star.

Date of experience: November 3, 2017
New York
1 review
0 helpful votes
Follow Marie D.
Unfollow Marie D.
Share Review
Report Review

Great service
November 3, 2017

Fashionnova are on of the greatest online ordering websites they are truly amazing and when i had difficulties they were there for me even if it made them a loss. Please go check them out. Thx fashionnova

Date of experience: November 3, 2017
Texas
1 review
0 helpful votes
Follow Susan S.
Unfollow Susan S.
Share Review
Report Review

LOVE IT
November 3, 2017

I really like their clothes its very nice and the prices are great. Love it. Customer service its great.

Date of experience: November 3, 2017