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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Georgia
1 review
0 helpful votes
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Excellent
November 3, 2017

Well it was great shopping with this site the stuff which I ordered was awesome and I am pleased with their service I have some more stuffs to order for... And will continuing shopping in my near future. Thanks

Date of experience: November 3, 2017
Nevada
1 review
0 helpful votes
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Happy Result
November 3, 2017

Thank you for resolving my issue to my satisfaction I will continue to shop at fashionnova as I luv your selection and the prices can't be beat

Date of experience: November 3, 2017
California
1 review
0 helpful votes
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I changed my mind about my order and they got back to me within 24 hours of my purchase. I did end up buying a couple dresses and I love them!

Date of experience: November 3, 2017
Arkansas
1 review
0 helpful votes
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Amazing company
November 3, 2017

In all honesty, I have never seen an online company as good as this one. Their way of cooperating with customers, their way of supporting is beyond what I thought it would be. My mother and I love their items and their services. I really never have seen an online clothing company as good as this. I highly recommend you go to their website and buy the items. :)

Date of experience: November 3, 2017
Indiana
1 review
0 helpful votes
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I ordered a body suit that took a while to get here and when it did it was the wrong size. It was 2x too big and then they said that if I returned it i will get partial in store credit due to them not allowing one to return body suits. I'm frustrated, because they were the ones who sent me the wrong size so they should eat the cost. While communicating, via email, I was only getting responses that seemed automative and made me feel like they don't care what happened as long as they got their money. I put a lot of my friends onto this company and I regret it, because they've had a lot of issues with it as well.

Date of experience: November 3, 2017
Missouri
1 review
0 helpful votes
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Remarkable Dress!
November 3, 2017

I ordered a vintage style dress and upon receiving it I was delighted beyond words. It was not only prettier than the picture but comfortable too! It is hands down my favorite dress and I am excited to purchase more vintage style dresses in the near future.

Date of experience: November 3, 2017
Ohio
1 review
0 helpful votes
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Excellent service
November 3, 2017

I am very satisfied with the service that offers me Fashionnova. There is a wide selection of clothing for all styles. Moreover, my articles have been delivered to me in good condition and within the time specified. The customer service answered all my questions and my expectations. Thank you Fashionnova

Date of experience: November 3, 2017
California
1 review
0 helpful votes
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I am pleased with the quality of the products, the sizes are perfect and the delivery is done on time. I appreciate their effort to respond to my queries and change the sizes. I am going to purchase clothes for my daughter too as she adored the dresses.One of my favorite website for ordering beautiful clothes

Date of experience: November 3, 2017
Colorado
1 review
0 helpful votes
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Great!
November 3, 2017

Super inexpensive and good quality. Also all the clothes are super nice! Look like something you can get for $50 or more at another store. Plus if you need help or anything they can easily help you just by you emailing them which is always is a plus!

Date of experience: November 3, 2017
Florida
1 review
0 helpful votes
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Excellent service
November 3, 2017

I love Fashionnova. I ordered 5 dresses and the styles were perfect. They arrived very quickly too. I would recommend Fashionnova to anyone who likes great styles at an affordable price!

Date of experience: November 3, 2017
Illinois
1 review
0 helpful votes
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Superb Experience
November 3, 2017

The UI is user-friendly. I can order things I like easily. The shipment also arrives fast. I love that my shipment is packed nicely because it has come a long way, even though it's not fragile but I'm more happy to see a good packaging

Date of experience: November 3, 2017
Georgia
1 review
0 helpful votes
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New favorite
November 3, 2017

I purchased the Blue Dress in a size large from this site, and I have to admit I didn't expect it to fit me when I ordered it, but the price was reasonable enough that I figured I might as well take a chance. It's hard to find clothes that fit, let alone look good on a fuller figure. Not only did I receive the dress in a great time, but it fits wonderfully! I think I've found my new favorite online store!

Date of experience: November 3, 2017
Georgia
1 review
0 helpful votes
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Got an Awesome Discount
November 3, 2017

Waow! Glad to get shopped from this amazing website, Fashionnova gave me up to 70% discount, thanks a lot

Date of experience: November 3, 2017
Texas
1 review
0 helpful votes
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Love This Fashionnova! This is a great shop! I ordered a Cute dress and it is very comfortable and stylish. There shipping is very first delivery and everything is good. I would highly recommend!

Date of experience: November 3, 2017
New York
1 review
0 helpful votes
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Outstanding Experience
November 3, 2017

My sister's birthday was slowly approaching and I wanted to get her was very skeptical in purchasing clothes on this website due to my bad experiences with other websites. Surprisingly enough this website is indeed what you see you get. I purchased the DIAMOND EGO HOOP EARRINGS - ROSE GOLD. The quality of the earring is amazing and it was also delivered on time.

Date of experience: November 3, 2017
District of Columbia
1 review
0 helpful votes
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I recently purchased the Neck Split Sleeve Chiffon Dress from Fashionnova. I purchased the dress because I was looking for something colorful that I could wear for a date without being too fancy. I was very happy to be able to get the dress for a sale price of $11 when the dress is normally listed at $21. The item came on time without any problems. The dress is a lovely shade of blue that complements my skin and it fits perfectly. After my experience at Fashionnova I would definitely purchase more items from them. I already have my eye on the Fashionnova

Date of experience: November 3, 2017
New York
1 review
0 helpful votes
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. Loose T-Shirt
November 3, 2017

Fashionnova is a fantastic site and I've ordered from them before and have loved what I got for my money. While this order was still pretty fantastic, there were some things that were sub-par. I ordered the Loose T-Shirt, as I love everything and I also love loose fit t-shirts. The fitting is pretty true and accurate to size, but it's just a little bit too loose for my taste. However, as usual, the print on the shirt was fantastic, shipping time was reasonable when considering their location, and the customer service was great. I would definitely order from them again.

Date of experience: November 3, 2017
Georgia
1 review
0 helpful votes
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I bought a black scarf that is very versatile. It goes with almost everything in my closet and is of good quality. Fast shipping. Will order again. Thanks!

Date of experience: November 3, 2017
New York
1 review
0 helpful votes
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I absolutely love my off-shoulder backless crop t-shirt I got from Fashion Nova! It's my go-to top for going out for a night with the girls. It's super cute, and it's actually flattering on me (unlike a lot of crop tops!). The shipping was awesome (quick, affordable, no hassle) and you can't beat the prices. A friend introduced me to Fashion Nova and I'm so glad she did because shopping for cute clothes on a budget can be such a pain, but this made it so much easier. Overall I would recommend them, I absolutely adore this top (and the super cute shorts I got to go with it!)

Date of experience: November 3, 2017
Michigan
1 review
0 helpful votes
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Clothes are exactly like in the photos on this site and stunning accessories. Would definitely order again, I really love on my order from Fashion Nova, incredible price, 60% discount for first orders and goods of exceptional quality that makes me very happy with Fashion Nova. Super fast delivery. I order 5 days earlier than eta provided by this company. Amazing! I have twice experienced with them.

Date of experience: November 3, 2017