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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Colorado
1 review
0 helpful votes
Follow Joy H.
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Cant believe they also offer shoes and other footwears for ladies out there, FN is really selling footwears! My love for FN has increased with this feature and it was around for a long time without me knowing haha gosh. Well, I ordered one last week for a trial and I'm happy to say that I'm satisfied that the description on site greatly fits the item on hand. I'm waiting for more additions fn!

Date of experience: November 7, 2017
Maryland
1 review
1 helpful vote
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Thievery
November 8, 2017

I ordered from this place and had to return them because they did not fit. The clothes were small enough for a child to wear. I ordered in July, returned it in August and to this date I have not received a refund. After numerous emails with an attached return receipt I finally gave up. My purchased totaled about 80 dollars which they stole from me. DO NOT ORDER FROM FASHION NOVA.

Date of experience: November 7, 2017
Australia
1 review
3 helpful votes
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I'm a frequent online shopper, and Fashion Nova has to be one of the WORST stores I have ever ordered from. I placed an order for a dress to wear to a wedding, and allowed myself a 2 week gap between the day I ordered and the day of the wedding. I paid extra for Express Delivery ($25AUD = $40AUD), as it said 2-5 business days to arrive. IT WAS BEEN OVER A WEEK NOW AND MY TRACKING STATES IT JUST ARRIVED IN CALIFORNIA (I LIVE IN AUSTRALIA). I emailed them to find out what is happening, and they sent me the most generic response about Canadian and US shipping times and fees that had nothing to do with my question. I replied back asking for a more direct answer in regards to my question, and they replied asking me to wait 7 business days for the parcel to arrive, EVEN THOUGH I PAID $40 FOR EXPRESS, which specifically states 2-5 business days only. SO UNRELIABLE AND HAS NO CARE FOR THEIR CUSTOMERS. Going overseas for a wedding in a couple of days, and have no dress, and they've taken all my money. Thanks guys

Date of experience: November 7, 2017
California
1 review
1 helpful vote
Follow Jo B.
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I always dream of being a supermodel and at last, with fashion nova, this dream is already in my hands! Their dresses are certified top-notch! I personally tried them out and all the people around me asked where did I get these stuff, I simply suggested them to also try this site. If you want high-grade quality dresses, fashion nova is the best option for you.

Date of experience: November 7, 2017
Minnesota
1 review
2 helpful votes
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Highly recommend
November 7, 2017

If you haven't tried ordering yet, you're missing a lot of things shopping with FN clearly has a lot of benefits and what I love the most was the shipping that was quick because in just 2 days, you'll get your item to the address you have given and they also have a lot of added features so I really highly recommend checking them out.

Date of experience: November 7, 2017
New Jersey
1 review
0 helpful votes
Follow Kate H.
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Support tickets are easily sent and support agents gets in touch right away although problems are minimal in fashion nova, its always great to have the customer support always ready to help anyone in need! With this, customers like me are always secured when something problem happens since we got someone who can lean on and talk to. Good job supports!

Date of experience: November 7, 2017
California
1 review
0 helpful votes
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Fashion nova has gained enough popularity that a lot of a number of girls in school is talking about it including me and my bffs! I order here due to a sole reason that I trust my money with them and I know that my items can be delivered always on time without hiccups. That's my number 1 reason why I order here and the others are just bonus.

Date of experience: November 7, 2017
Texas
1 review
0 helpful votes
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I have ignored those fake bad reviews and proceeded to order in fashion nova but I still considered to be careful still because I might not know what happens next. Right now, I have a pending item on shipping and I'm expecting for it arrives later and guesses who's excited?

Date of experience: November 6, 2017
New York
1 review
0 helpful votes
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Easiest way to shop!
November 7, 2017

Best retail store that is online so far. Dresses can be bought individually with minimal to zero transaction fees and that's what i love about this company. Customers, including me are indeed happy with fashion nova's services. Thanks and keep it up

Date of experience: November 6, 2017
Florida
1 review
0 helpful votes
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And I love it! I wore it twice in two events and I might consider doing so again in the future. Because of this, fashion nova has been the apple of my eye when it comes to fashion pieces and that, I think is a very wonderful thing.

Date of experience: November 6, 2017
Virginia
1 review
0 helpful votes
Follow Eula B.
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I might have a lot of apparel, fashion pieces, and dresses but I always feel like I lack something so, I always buy new clothes regularly. With fashionnova's existence, this habit of mine became a lot easier than it is before.

Date of experience: November 6, 2017
California
1 review
0 helpful votes
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Dresses well tailored
November 7, 2017

I gotta say that almost all of the items i have ordered so nice, the materials used was really comfortable so smooth and silky. When choosing for the right quality products and fast delivery, fashion nova is really the number option as always. I will be here and would stay as long as this site is alive

Date of experience: November 6, 2017
New York
1 review
0 helpful votes
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Clean looking attires
November 7, 2017

They look elegant and stunning! Dresses are also not that flashy but it always gives me this flashy feeling whenever i wear one. So far, my favorite order was the caramel colored dress and take note, that was just my second order and from this quality, i'm attracted to order more.

Date of experience: November 6, 2017
California
1 review
0 helpful votes
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The quickness!
November 7, 2017

Shipping was really done right and I commend fashion nova for that. This company has improved a lot quite lately and i have noticed their shipping time to decrease! Mine even arrives before two days and i think that's a great great bonus. The quickness, indeed

Date of experience: November 6, 2017
Virginia
1 review
0 helpful votes
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My escape to reality
November 7, 2017

I find browsing fashion nova's site calming as ever so, whenever i need to feel better, those clothes is more than enough to cheer me up! A good site to look at and fn's also reliable to order to, worth!

Date of experience: November 6, 2017
New York
1 review
0 helpful votes
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They're just one call away, actually but for me, I prefer emails more than anything else and anyways, They just respond quickly! Easy to contact indeed.

Date of experience: November 6, 2017
California
1 review
0 helpful votes
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Good trade
November 7, 2017

Money worth! Dresses are all exactly the same on site, proportions and size indications are also accurate making returns and refunds minimal and at least non-existent. Nice business

Date of experience: November 6, 2017
Nevada
1 review
0 helpful votes
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When problems occurs, i love conversing with their cs since they resolve my problems real quick and real time.

Date of experience: November 6, 2017
Tennessee
1 review
3 helpful votes
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I was not aware that when I ordered an item that was deemed available at the time I placed my order that I would get an email stating the item was no longer available and I will be issued a online credit. Not acceptable! I wouldnt go in a store and purchase an item thats out of stock especially if I was aware I would only receive a store credit as opposed to a refund. I will order something with my credit and be done with Fashionnova and theyre misleading business practices.

Date of experience: November 6, 2017
Massachusetts
1 review
1 helpful vote
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Do not purchase from this company poor quality clothes and they charge your credit card even if the clothes are out of stock. Then try to give you a store credit even though the error is on their end. If I could give zero stars I would!

Date of experience: November 6, 2017