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business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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New York
1 review
0 helpful votes
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Ilove this site
November 9, 2017

Only place I found clothing on line that fit just right... very happy with them, I LOVE FASHIONNOVA! Great Service

Date of experience: November 8, 2017
Ohio
1 review
0 helpful votes
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They have great sales
November 9, 2017

I have enjoyed the ability to return online items to the store for free. They have great sales and nice options for Plus-Sized women as well as everyone else!

Date of experience: November 8, 2017
Ohio
1 review
0 helpful votes
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I've shopped there many times over the years for business formal and casual attire. Salespeople are always very helpful. During my most recent visit, I had excellent assistance. She helped me pick out two sports jackets.

Date of experience: November 8, 2017
Ohio
1 review
0 helpful votes
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Great Quality Clothing
November 9, 2017

I LOVE the V-Necks I have them in almost every color. They are so affordable it just makes sense to stock up for the whole year and order on here. I wear them and just out and about. I'm looking forward to ordering more from this site in the future.

Date of experience: November 8, 2017
South Carolina
1 review
0 helpful votes
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I ordered multiple items from fashionnova - tank tops and t-shirts (both long and short sleeve). The products arrived fast, and I was blown away by the quality. Everything was so soft -- and have remained soft -- even through multiple washes and dry cycles. Each item has proven its durability and long-lasting ability. I will buy from fashionnova.com again!

Date of experience: November 8, 2017
Washington
1 review
0 helpful votes
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Greatly satisfied
November 9, 2017

The delivery, customer service, prices and the product are 100% top quality, will be watching and waiting for more interesting product from you, I tried to compare the prices and the products from another shop but I have to say am happy and grateful with Fashionnova, thank you very much!

Date of experience: November 8, 2017
Utah
1 review
0 helpful votes
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Nice Tshirt
November 9, 2017

For the first time ordering something on this website, I was a bit worried. But I have to say all went perfectly and the quality and design is very good. Happy for sure

Date of experience: November 8, 2017
Colorado
1 review
0 helpful votes
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The order came as promised - next day. The item I ordered is really good quality as described on the site. Strongly recommend! Thank you, FN!

Date of experience: November 8, 2017
Florida
1 review
0 helpful votes
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It's a very good quality clothing, for the accessible price... very fast service, two days after my order, I received it. Now I'm a fan of the FN. And I recommend it.

Date of experience: November 8, 2017
Maryland
1 review
0 helpful votes
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Fashion Nova helped me select the right size for me and also offer a great swap/refund service if you choose the wrong Dress. Recommended

Date of experience: November 8, 2017
California
1 review
0 helpful votes
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Been ordering here for a very long time now and pretty much, what I love was the assistance in getting when I encounter some problems because I admit that errors and problems cant be avoided but I'm super glad that fashion nova is doing their best on their end. Would love to order more on this site. Two thumbs up!

Date of experience: November 8, 2017
New York
1 review
0 helpful votes
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Because of that particular experience, I'm not afraid anymore to make orders from this site! The agent I have talked to was welcoming and has a very warm voice and I really feel good talking to her. Really feels reassuring right now and I can't wait to buy more stuff!

Date of experience: November 8, 2017
California
1 review
0 helpful votes
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Thanks for FN and in my age (currently 43) I still got the opportunity to dress daringly and I think this is enough to entice my husband. From the looks of it, the dress was made with fine materials and it is shocking for the price. Until now, I cant believe, I will do more of orders soon

Date of experience: November 8, 2017
California
1 review
0 helpful votes
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Cousins love this!
November 9, 2017

Got no time for shopping cause I'm busy and I'm going home, finally! I decided to bring my cousins some gifts and probably, they will be pleased with tops so I opened my laptop and proceeded to go to FN. Checkout was really fast and the shipment will arrive before I depart. Thanks for the convenience

Date of experience: November 8, 2017
Arizona
1 review
0 helpful votes
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At least all of us like that, right!? Delivery is my number one priority on online shopping and sheer luck, fashion nova does deliver items on time and exactly up the front of my house! Really love the items I currently bought and got from here

Date of experience: November 8, 2017
California
1 review
0 helpful votes
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It's totally free! And I think I need to abuse it and that why I'm sharing it with you guys. Okay so the given time by fn that the items would arrive is typically 2-3 business days but to some, shipping needs a lot of work and it can range from 1-2 weeks and that's a complete pain! With fashionnova, we could skip that painful waiting phase and just proceed to fit those items we have ordered. Nice1

Date of experience: November 8, 2017
North Carolina
1 review
0 helpful votes
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I'm an addict but I'm not telling you to be like me. I love checking fashion nova's site every day since I can always get the most out of it. Talk about being an avid fashion nova fan huh. Their discounts are timely and I'm always prepared to order because I have my card here ready for payments and all I should do next is to sit back and wait for my time to get shipped in 3 days according to my experience. Try them out, you wont lose something i assure

Date of experience: November 8, 2017
California
1 review
0 helpful votes
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No matter how we look at it, fashion nova is a fancy affordable site that even ordinary girls like me can afford. I literally can't find things they offer in malls which make fashion nova unique for me. I don't have a problem with waiting and its just 2-3 days and yeah sure I can wait for it. Got no problem here, how about you?

Date of experience: November 8, 2017
Washington
1 review
0 helpful votes
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Mom talked me about this
November 9, 2017

My mom straight told me to just order from this site instead those sketchy looking ones out there so I thought "mommy knows best" so yeah, I followed her and here I am! Well personally, I agree with mom that fashion nova is far better than that cheap rip off sites that are really sketchy. Thank you for existing fashion nova mommy also sends her regards.

Date of experience: November 8, 2017
Oklahoma
1 review
4 helpful votes
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Worst experience ever!
November 8, 2017

Their shipping info says 24-48 hours to process and a customer SHOULD get a shipping confirmation within that time. (I also picked 2 day shipping). Its now 5 days later, and they still havent even processed my item for shipping.
I made a purchase 5 days ago, and still havent even gotten a shipping confirmation. Emailed them, they just dismissed my concern and said to wait, idk how much longer I should wait. I emailed back and still havent gotten a response. I made the purchase because it says fast 2 day shipping, but what they failed to mention is that it takes them a long $#*! time to process before they ship. Customer service sucks! Customer service NEVER ANSWER! I REGRET MAKING A PURCHASE. I WILL NEVER PURCHASE FROM THEM AGAIN!
This is by far my worst purchase experience ever!

Date of experience: November 8, 2017