Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Jackets are what I am finding and Im glad that I have found one and not just that but many of them here in fashion novas site. Im basing this on what I have received and Im perfectly satisfied with it, even greater to what I am expecting. I had a great one and Im looking for more.
That was fast, lol. As soon as I have got my package, I started making this review since they greatly deserve it. Well, mine arrived in 2.5 days prior to my ordering date and I could say that in an online shops experience, that was relatively fast. I will try ordering more sometime because of this experience.
I swear that I will forever patronize fashion nova. My instagram followers have increased when I started wearing tops that are from fashion nova and I have been receiving a lot of positive comments. If you want to be like that also, why not try fashion nova out? Im sure that you wont regret. I promise.
Only reason yall got a star is for the shipping! Other than that, YALL ARE TRASH! The outfit looks nothing like the picture, the material is cheap and it came with loose threading! NEVER ORDERING FROM YOU AGAIN!
Theyre top notch when it comes to shipping, with 2 days, what could possibly go wrong. Ordered clothes are also delivered to the designated address right in the doorstep so you shouldnt be worried about going out and getting it from a carrier. Saves a lot of time, energy, and money, thats fashion nova.
Its been a challenge to buy clothes for my wife in malls so my number 1 place to go is fashionnova.com. With this, it has removed my anxiety of buying clothes from a womans section thus making shopping a lot easier for me. Now, I can surprise my housewife anytime I need!
I have been a fan of fashion nova since when I first ordered my very first formal dress. I have to say that it is affordable and I have got it in less than a week! Im impressed by it and therefore making me a fan.
Thats the great thing about it, fashion nova is portable. I can easily pay for my clothes and receive it in just 2 days (as promised) without owning anything more than just a simple phone. While I can go to a mall since its pretty near us, I still prefer ordering online because of the discounts and promotions I can get.
Fashion Nova is one thing that makes me happy since I can window shop anytime I want and thats unlimited! With this vast library, I think I can make a lot of fashion styles that will surely fit my needs as a working girl. This is perfect for fashionistas out there like me!
Third time ordering by the way and things haven't been changing since the very first order. Still got my items within 3 business days in which, for me is favorable and If youd like that shipping also, why not give fashion nova a try?
Its not yet late! That being said, head over to their site now and start making orders because seriously, its worth it. Take it from a customer who has ordered more than 10 items from them. They dont fail and that, I can 100% assure.
One thing about the dress cute. I have been receiving a whole lot of positive comments about the product I have received from fashion nova and because of this, Im considering on getting more some time.
They dont degrade and thats one thing. Clothes that are bought in this site can be literally kept in your closet without even wearing it and not sacrificing its quality. Its great for a long-term keeping of items and probably ordering more will be also good.
I hope you order the right size because they will never respond to your email if you have an issue lol.
The gala night that we had last night was pretty fun, exciting, and daring and my dress adds up to the overall intensity of it! I felt good while wearing the oceanic blue dress with a slit that I have ordered here in fashion nova and the slit btw isnt that much revealing but it still makes its wearer sexier. A must-have!
Well, I gotta say that customer support is really responsive to the point where they were the ones calling me! Btw its about my order and they have informed me that it is en route to my given location. I'm a veteran client here and base on my experience I will expect the shipment to arrive tomorrow since their shipping takes place within 2 days. Fast right?
I am proud that I have used their service because in the first place, why not? They are reliable as far as my knowledge goes and I am sure that my packages are well kept and safe for shipping. This is only the minor benefit of ordering from fashion nova but what I really love most is the discounts they constantly offering! Please, more benefits xD
If you really want a fast cloth or dress on the go, fashion nova is the right place to go. First, it is a well-designed site that offers a lot of choices for customers whos willing to buy clothes and it can be shipped right away! Just provide the address and easily expect the package In just 2 days. Amazing, isnt it?
Now, my time is completely in my hands. FN has basically made my schedule more open to other things to do rather than going out buying a stock of clothes that would really consume a big amount of my time. Fashion nova has a special place in my heart and it will also be like that. Thanks for the relief
I do not like the fact that FashionNova is hard to reach by phone and it takes 24 hours for them to reply to an e-mail i'm not new to FashionNova and I love the brand but they REALLY NEED to fix the customer services part of the business cause it SUCKS as well as the return policy everybody doesn't want a Gift Card some people want their money back!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

