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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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I have made a lot of referrals and thats from my family and friends and we all shared the same good experience with fashion nova. Right now, Im spreading the good news and the existence of this site just for the sake of them to have a faster way to have dresses that are bought online. A referral program will suffice!
These bad reviews are ruining fashion nova's image and I very hate it! They are actually great, great guys also on the telephone line, very responsive, caring, and courteous really worth my time talking to. 5 stars! Don't trust the bad reviews!
Yes! Let's give it to them and they well deserve it. The times I have spent on their site (www.fashionnova.com) is super worthy that I don't contemplate on doing so. 2-day shipping is a breeze and guesses what, it's all free! So if you're quite in a hurry to have some brand new clothes, i recommend using and sticking with fashion nova since this site is legit and improving.
The stuff I had got will totally surprise her because I was also surprised, lol. The item came at the address I had provided completely intact and do damage or defects dealt at all. I hope she will be really surprised with this. Thanks for the great stuff FN
Fashion nova's goods in retrospect have the most reasonable price in the market and any other online shops out there. Some even have hidden charges and with FN, I can't seem to find it. Saved a lot of money by using your service and I was thankful for that.
Seriously, guys, you should be rating FN more than 5! This is a solid and perfect 5. Text and descriptions on site weren't misleading and are utterly accurate making it a lot easier for customers to navigate from one clothing to another. Lastly, I would like to praise the delivery team since my items happen to arrive on time and sometimes even earlier. Thank you very much for this FN, you deserve more stars
The modern times has really good inventions and I'm glad that they have been using it to ease the lives of us people. fashionnova.com is one good example since this since has been alive for quite a long time and I'm a living testament. I have done a lot of orders from here and I can say that they don't disappoint at all, all my items were properly shipped and secure always on time.
I am so amazed by the customer assistant that was assigned to me since i had an address problem, i have provided the wrong address for the shipping of my item and in just a couple of minutes, it was settled! Nothing could go wrong with fashion nova. Really thanks
Items on display on the homepage of the site are really adorable making the site overall a lovable one too. Ordering is also easy and fast, they make sure that items arrived in 2 to 3 business days so there is no inconvenience to happen.
The fashion nova fever has engulfed me and ordering in this site is unstoppable. Even when my budget and cash allowance cut off, I still find the way to order those great deals I'm seeing on the site. To share, one of my favorite acquired piece is the fiery red dress that i have used in my friends debut party, definitely had a blast
I definitely love every single crop top I have ordered in this site and I truly value them because of course, i have invested my money on it. My allowance is totally worth it on this colorful crop tops I have received and they are all on time! Reliable service fashion nova, love it
After the scamming incident, I got fed up of ordering online and was about to give up when my friend cheered me up and asked me to try fashionnova out. She wasn't even slightly wrong about it, everything she said was right. I have ordered 3 tops already here and would probably do more! Thanks for not being a scam
Dont use this website. They dont help with order at all especially with specials. I. forgot to use my special code, but they wouldnt allow me to refund the order. Never will I use his service again
People are right. This company is not what they say. People probaly lie for there good reviews. I think its high in high demand and they cant provide.
Firstly, my international express shipping came way later than noted on the website and when I complained to customer service they avoided answering my questions. SO basically I didnt have that outfit for my event. SECONDLY, they LOST MY ORDER in transit. IT GOT LOST AND if I hadnt emailed them 3 weeks later asking where the heck my item was I would never have known. TERRIBLE. And I got offered store credit? And now they ignored my responding email complaining about my disappointment.
I ordered 179 dollars worth of items back in june from fashion nova because I liked the quality of their clothing. I only received half my order and when I tried to reach out via phone and email I got no response. I was either completely ignored or sent an automatic response to my email telling me they had to fix some things on their site. In the email I was told to wait another 4 business days for my other items to ship and they never did. I can not get a hold of anyone from this company directly. As a once loyal customer I am very disappointed. These people are scam artists please don't waste your time and money.
I placed my order on 11/8 I still havent received any confirmation email. I called Friday and was on hold for literally 44 minutes, I finally got a hold of someone and she said that i'd receive my confirmation/tracking number later that day. Well it's Sunday and I haven't got anything. My 25th Birthday is Nov23 and idk what I'm going to do if my clothes don't arrive before then. I already spent a lot of money on fashion nova, This will be the last time they get any business from me. If you're thinking about ordering from them, DON'T. Please. There are so many terrible reviews from them. Take it from all of us, save your money or look at other places to buy from that ACTUALLY CARE about their customers. Btw all these reviews saying "fashion nova is the best" bla bla bla are probably scams. The more ppl complain the more fake reviews the fashion nova team makes up.
Shipping isn't 2 days. When they first started it was truly 2 days and exchanges were pretty simple. Now it takes over a week to get shipping and when an item is not in stock they only give you a gift card. When I asked why it's taking so long to be shipped they say it takes 24-48 hours to get item out to you. When the email was sent it was 4 days later after purchase. When I was tracking it it said it would arrive Monday which was 4 more days after that. Just be mindful that if you buy something you run the risk of losing your money all together.
It's not 2 day shipping, I have been waiting over a week and they are shipping me the wrong size jeans and a gift card for an item they claim is notin stock. These people are crooks do not order from them.
They said free 2 day shipping. It's been 4 days and it hasn't even been fulfilled. They haven't even shipped it out. I just wanted a cute outfit for my birthday and now I probably won't even get it on my birthday. They think because it's free they don't have to get it to us right away. I am probably going to consult my lawyer if I don't get it in by Monday. I am going out on Saturday so it better be in my mailbox. I won't even have enough money to buy a new outfit. I wish I could rate it a zero star. I expected my package in 2 days if Amazon can do it so can you guys.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

