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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Texas
2 reviews
2 helpful votes
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Do NOT order from them!
December 5, 2017

This has to be one of the worst websites I have ever ordered from! They accept more orders than they can reasonably put out, and you can forget about getting your money refunded. When I asked for a refund they opted to send me a giftcard... I think the $#*! not! I contacted my bank to get my money back. Waiting a month to receive anything shipped and ordered from a U.S. company is outrageous!

Date of experience: December 5, 2017
Arizona
1 review
5 helpful votes
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I bought my outfits on Black Friday from this company and a few others. I have YET to receive anything but SPAM email from this company. I think my only Saving grace is I used PAYPAL and that they have yet to fulfill my order.

It has been the 7 days alotted and still nothing. There customer service is a phone that just rings and hangs up on you. There is no email replies other than automatic. THIS COMPANY IS A JOKE AND A SCAM.

You will NEVER get my recommendation or business ever again.

Date of experience: December 5, 2017
Texas
1 review
2 helpful votes
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TERRIBLE
December 5, 2017

Worst customer service ever! No matter what I sue is, you will be directed to email them! Made an order I was unhappy about, paid out of my own pocket to return it and they have not sent me a gift card back! Fashion Nova does anything to not loose! They dont refund you back your money, they only issue you credit! Still waiting for mine! Highly disappointed.

Date of experience: December 5, 2017
New York
1 review
2 helpful votes
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Annoyed.
December 5, 2017

Great customer service!... not. I have yet to even receive a notification on whether my order has been processed. I have a huge party to attend the 16th. I've ordered here before and it was great, but this time. No. Of course when I truly need something, it probably won't happen. Disappointed because I love everything on their site especially the dress I ordered. I don't want a gift card nor do I want 25% off just to be disappointed again. Thanks for the automated message regarding absolutely nothing I had emailed you about! But whatever. They're too busy sending free sh*t to celebs and YouTube gurus or whatever the hell they are.

Date of experience: December 5, 2017
District of Columbia
1 review
1 helpful vote
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I am extremely disappointed with my first order with Fashion Nova! I placed an order on 11/22 for dresses and things that I wanted to take with me on a trip for my birthday 12/08. Silly me to think that placing an order 16 days before the day that I need it would be sufficient. I emailed 4 days ago with my concerns and received a standard email response stating that fulfillment time will take up to 7 business days. Even with that fulfillment time I should have at the very least received a shipping confirmation by yesterday. At this point I will have to purchase additional clothes for my birthday trip. IF my items are not here by Thursday before I leave for my trip, I will want a refund. At this point I am spending double the money because of your lack of communication on when the clothes will TRULY be arriving. I don't any more coupon codes because I will not be spending anymore of my money with this establishment if this is not resolved.

Date of experience: December 5, 2017
Canada
1 review
1 helpful vote
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It took 5 business days to just process my order, which is ridiculous since it will take another 7-10 days just to ship. Then to my surprise there was a missing item from my order so they issued me a gift card instead of a refund... Would have helped if they just told me the item was out of stock when I placed my order. Won't be ordering from them again.

Date of experience: December 5, 2017
DO
1 review
1 helpful vote
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Very bad service, I understand that they have demand but it takes so long, then they tell you that the merchandise is not available and they send you a gift card

Date of experience: December 5, 2017
Massachusetts
1 review
0 helpful votes
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Thrifty site
December 5, 2017

Browsing thru pages and pages of fashion pieces here in fashion nova is my past-time and when I got some money to spare, I always make sure to spend it here. The brands are really tempting and in such low prices, We can always get them instantly. This site is really perfect for those who wants to shop occasionally and not hard-core.

Date of experience: December 5, 2017
New York
1 review
0 helpful votes
Follow Rachael M.
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My first order was really memorable because it was also the time when I became a fashion nova babe and Im proud of it 100 percent! I have been able to utilize the power of clothing since then and I have saved a lot off my fashion budget that is given to me monthly. To finish this off, Im planning to order my second one maybe tomorrow and next week. Cant wait for it actually

Date of experience: December 5, 2017
New Jersey
1 review
0 helpful votes
Follow Katherine R.
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Fabulous service here and I never get disappointed with it. Fashion nova sells high quality dresses that most of us girls are finding to just show off or impress those around us. They can be shipped safe and securely afterwards.

Date of experience: December 5, 2017
Kentucky
1 review
0 helpful votes
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Lingeries I love!
December 5, 2017

Never knew last time that fashion nova also sells lingeries so I just started buying out now. Its so sexy I mean all of them are really sexy. I have both 10+ pieces of it and have been using them from day 1. Comfortable and sexy!

Date of experience: December 5, 2017
Colorado
1 review
0 helpful votes
Follow Iris L.
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A legit wardrobe replace! Dresses and other fashion paraphernalia are worth buying here since they are being sold in such low prices! I recommend anyone who wants to replace old clothing into new ones to just go with fashion nova since they are literally the best to be around.

Date of experience: December 5, 2017
Florida
1 review
0 helpful votes
Follow Ebony B.
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I love to window shop online. The dresses available in the sites collection is so gorgeous I want to own each and every one of them! Recently ordered and receive one pair of jeans since it is the only one I can afford and I can say that they really did a great job on making fashion pieces. Worth my money and overall, great buy

Date of experience: December 5, 2017
California
1 review
0 helpful votes
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One of the lucky ones
December 5, 2017

Im one of the lucky ones who hasnt experienced any problems with fashion nova and Im really happy because of that. My shopping experience has been really great and though I am picky and hard to please, I still got some stuff that I see interesting in fashion novas site.

Date of experience: December 5, 2017
Colorado
1 review
0 helpful votes
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I admit that I feared about the clothes to not fit me but I wont find out unless I try, right? Thats what I did and Im thankful for that and since then, I have enjoyed the glorious perks of being a fashion nova customer. Its not yet too late to ride the train!

Date of experience: December 5, 2017
Missouri
1 review
0 helpful votes
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Got nothing to say but thank you for safely delivering the item I always got my eye on. Fashion novas shipping is a great thing to have on their overall service since everybody loves free and fashion novas shipping is also free!

Date of experience: December 5, 2017
Colorado
1 review
0 helpful votes
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My first impression was right and that word greatly defines fashion nova as a whole. It isnt just a site but it is a statement for us novababes out there. Had emailed them last time and was surprised with their quick response. Cant find more of site like this I bet.

Date of experience: December 5, 2017
Florida
1 review
0 helpful votes
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Fashion nova got its advantage versus other fashion sites because of their offered 2 day shipping for free. Thats a great thing to have actually and almost any girl out there would be delighted to cut some off their fashion costs. Been enjoying it a month already and Im satisfied and delighted

Date of experience: December 5, 2017
Illinois
1 review
0 helpful votes
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Inspirational dresses!
December 5, 2017

These dresses really makes me wanna work hard, more and more! I am always been looking forward on making my monthly order here and I need to tell that each and every one of it doesnt disappoint me at the very least. Thanks fashion nova for inspiring me!

Date of experience: December 5, 2017
California
1 review
0 helpful votes
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Sincere shipping
December 5, 2017

2 days seems a shot to the moon but believe it or not, fashion novas shipping has really done it. I have proof in the last few months and now, I will make my 5th order. Cant wait to put my order and to browse fns big library of dresses. Coming back for more!

Date of experience: December 5, 2017