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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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This has to be one of the worst websites I have ever ordered from! They accept more orders than they can reasonably put out, and you can forget about getting your money refunded. When I asked for a refund they opted to send me a giftcard... I think the $#*! not! I contacted my bank to get my money back. Waiting a month to receive anything shipped and ordered from a U.S. company is outrageous!
I bought my outfits on Black Friday from this company and a few others. I have YET to receive anything but SPAM email from this company. I think my only Saving grace is I used PAYPAL and that they have yet to fulfill my order.
It has been the 7 days alotted and still nothing. There customer service is a phone that just rings and hangs up on you. There is no email replies other than automatic. THIS COMPANY IS A JOKE AND A SCAM.
You will NEVER get my recommendation or business ever again.
Worst customer service ever! No matter what I sue is, you will be directed to email them! Made an order I was unhappy about, paid out of my own pocket to return it and they have not sent me a gift card back! Fashion Nova does anything to not loose! They dont refund you back your money, they only issue you credit! Still waiting for mine! Highly disappointed.
Great customer service!... not. I have yet to even receive a notification on whether my order has been processed. I have a huge party to attend the 16th. I've ordered here before and it was great, but this time. No. Of course when I truly need something, it probably won't happen. Disappointed because I love everything on their site especially the dress I ordered. I don't want a gift card nor do I want 25% off just to be disappointed again. Thanks for the automated message regarding absolutely nothing I had emailed you about! But whatever. They're too busy sending free sh*t to celebs and YouTube gurus or whatever the hell they are.
I am extremely disappointed with my first order with Fashion Nova! I placed an order on 11/22 for dresses and things that I wanted to take with me on a trip for my birthday 12/08. Silly me to think that placing an order 16 days before the day that I need it would be sufficient. I emailed 4 days ago with my concerns and received a standard email response stating that fulfillment time will take up to 7 business days. Even with that fulfillment time I should have at the very least received a shipping confirmation by yesterday. At this point I will have to purchase additional clothes for my birthday trip. IF my items are not here by Thursday before I leave for my trip, I will want a refund. At this point I am spending double the money because of your lack of communication on when the clothes will TRULY be arriving. I don't any more coupon codes because I will not be spending anymore of my money with this establishment if this is not resolved.
It took 5 business days to just process my order, which is ridiculous since it will take another 7-10 days just to ship. Then to my surprise there was a missing item from my order so they issued me a gift card instead of a refund... Would have helped if they just told me the item was out of stock when I placed my order. Won't be ordering from them again.
Very bad service, I understand that they have demand but it takes so long, then they tell you that the merchandise is not available and they send you a gift card
Browsing thru pages and pages of fashion pieces here in fashion nova is my past-time and when I got some money to spare, I always make sure to spend it here. The brands are really tempting and in such low prices, We can always get them instantly. This site is really perfect for those who wants to shop occasionally and not hard-core.
My first order was really memorable because it was also the time when I became a fashion nova babe and Im proud of it 100 percent! I have been able to utilize the power of clothing since then and I have saved a lot off my fashion budget that is given to me monthly. To finish this off, Im planning to order my second one maybe tomorrow and next week. Cant wait for it actually
Fabulous service here and I never get disappointed with it. Fashion nova sells high quality dresses that most of us girls are finding to just show off or impress those around us. They can be shipped safe and securely afterwards.
Never knew last time that fashion nova also sells lingeries so I just started buying out now. Its so sexy I mean all of them are really sexy. I have both 10+ pieces of it and have been using them from day 1. Comfortable and sexy!
A legit wardrobe replace! Dresses and other fashion paraphernalia are worth buying here since they are being sold in such low prices! I recommend anyone who wants to replace old clothing into new ones to just go with fashion nova since they are literally the best to be around.
I love to window shop online. The dresses available in the sites collection is so gorgeous I want to own each and every one of them! Recently ordered and receive one pair of jeans since it is the only one I can afford and I can say that they really did a great job on making fashion pieces. Worth my money and overall, great buy
Im one of the lucky ones who hasnt experienced any problems with fashion nova and Im really happy because of that. My shopping experience has been really great and though I am picky and hard to please, I still got some stuff that I see interesting in fashion novas site.
I admit that I feared about the clothes to not fit me but I wont find out unless I try, right? Thats what I did and Im thankful for that and since then, I have enjoyed the glorious perks of being a fashion nova customer. Its not yet too late to ride the train!
Got nothing to say but thank you for safely delivering the item I always got my eye on. Fashion novas shipping is a great thing to have on their overall service since everybody loves free and fashion novas shipping is also free!
My first impression was right and that word greatly defines fashion nova as a whole. It isnt just a site but it is a statement for us novababes out there. Had emailed them last time and was surprised with their quick response. Cant find more of site like this I bet.
Fashion nova got its advantage versus other fashion sites because of their offered 2 day shipping for free. Thats a great thing to have actually and almost any girl out there would be delighted to cut some off their fashion costs. Been enjoying it a month already and Im satisfied and delighted
These dresses really makes me wanna work hard, more and more! I am always been looking forward on making my monthly order here and I need to tell that each and every one of it doesnt disappoint me at the very least. Thanks fashion nova for inspiring me!
2 days seems a shot to the moon but believe it or not, fashion novas shipping has really done it. I have proof in the last few months and now, I will make my 5th order. Cant wait to put my order and to browse fns big library of dresses. Coming back for more!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

