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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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I always use my iPhone to browse the site of fashion nova and it amaze me how I can order and obtain a dress so easily. With fashionnova.com, everything is legit possible!
Its silky soft and reacts to my touches. It is a great pair for high waist skirts since is sits right below the waist. The colors are relatively brighter when looked upon the site and they can also be retrieved or received really easily in the span of 2-3 days! Beautiful shirts and services
I love the protection fashion nova gives me and to my orders. They were all well-packaged when they arrive at my house and I could really tell that they care about me and my dress. Legit and awesome site.
I was also skeptic once but after trying it, fashion nova really became a legit site for me. They shipped my processed item on time. The package was also well-handed, no trails of not being in a good condition. Thumbs up for this! Super like!
They literally help those In need who uses their site. Like me, I only bought some low budgeted clothes and a problem persisted on the way of shipping of my item. They easily resolved the item really fast and I thought it was fake but here it is now, my item has been delivered! TY!
Like me, my aunt and mom are both avid fashionistas and I think fashion nova will surely suit my aunt so I invited her. According to her, it was really awesome that her items she desires can be shipped in no time. She also find it hard to decide in what to order because of the massive collection of FN
I love how they respond easily and talks politely to us, customers. When problems occurs, you can surely count on their well-trained customer support that are capable of solving any problens related to FN. Gj!
I ordered on November 27th and still havent got a email or notification from my order and I keep emailing them and they keep emailing me back that they are behind smh I need my stuff or money not no store credit fml
I would give this zero stars if I could, I was looking at my cart on fashion Nova and it charged my card with out authorizing it to do so. I used to like this site until it did this, Not cool man. I am a broke college student who literally counts every penny she has, just bought groceries for my family and now am out 80 bucks because of this scam of a page, this put a ton of stress on my back because I help my family pay bills and those 80 bucks really hurt us.
It's very hard for me to trust since I do have trust issues but with fashion nova, I can set that crap aside. My fashion pieces that are promised to deliver always gets in my house in an estimated 2 to 3 days. It is indeed worth my bucks.
I have been holding back when it comes to buying clothes because I don't usually do this. This site that is an online fashion shop has existed for some time and I know that I can trust it. I can have my clothes and other apparrels in just 2 days! That's crazy and amazing at the same time. It also was the reason why I started ordering online.
Modern days has dawned us and online shopping and shipping has been big these days but it is really hard to find trusted and capable merchants. Meet fashion nova, My very great find! I'm very proud of this discovery since fashion nova has made my life more simpler than ever including my friends! A blessing it is indeed.
"Fashion nova has helped me with my fashion ventures" WTF lmao This goes to show what a sketchy business they are running when they are using bots or hiring people to leave fake reviews on this site. BUYERS BEWARE.
I placed an order on November 27th and have yet to receive it. Their claim is always that "they're behind because of the big sale" or a big holiday. Well, hire more people. At your level you should have an army of people working for you to fulfill orders. Don't falsely advertise 2-day shipping. This is the second time this happens to me and I honestly feel like an idiot for trusting the company a second time. I sincerely love their jeans and can't find anything like them anywhere else and sometimes their other pieces are a great buy as well. It's too bad. I have placed over 20 orders with them. This only started after they "upgraded their website" earlier this year. The upgrade was a downgrade and now everything is a mess. If they DO send your order, be prepared to have things missing from it and to receive a 'store credit' DAYS later.
Fashion Nova, you are now a giant stars in the IG fashion world, but even giant stars burn out eventually. You are on the fast lane to that destiny with your $#*!ty customer service if you keep it up.
LADIES, FILE A DISPUTE WITH THE BBB and CONTACT YOUR BANK/CREDIT CARD COMPANY TO GET YOUR MONEY BACK. F@#$! THEIR STORE CREDIT. DON'T LEAVE YOUR MONEY WITH THEM.
I have been into fashion nova because of their 2 day shipping and even though without it, Id still use this. Although their might be some things that are lacking, I know that fashion nova management will solve it and therefore making the site improve.
Fashion nova helped me a lot when it comes to fashion ventures and all of my modeling dresses, are from here! My career will really boom, I think, later on because of all the help Im getting. Really thankful now that this site exists.
I really do think that fashion nova is an underrated site and therefore, it needs the right recognition. I can say this with a straight face to anyone and that is, fashion nova is the best site there is ever! Totally will recommend this to gals I know, Theyd be happy, for sure!
Im loving every order I make with fashion nova because its simple and they arrive so easily and usually just takes them 3 days! This delivery service is gold and I also get notifications about it and that feature is so handy. Cant thank you more!
The money I paid in this site is worth! No hidden charges on the payout process which makes it a lot easier for customers to be informed. An innovative way of shopping, perhaps.
Nowadays, cashless shopping is the trend and we got to keep up with it. One good primary example of this is fashion nova, A site that offers good dresses at good prices! They also ship items anywhere in just 2 days! Experienced mine and it was a blast!
Cyber monday i placed my order its two weeks now at not one confirmation about my order fashion nova i am disappointed this is my hard earned money if you cant fullfull the order it fine but you should be able to give me back my money i dont want a store credit cause i will never trust you guys again the same way you can take some one money out there account in seconds you can put it back
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

