I was a first time customer with fashion nova and will never be a customer at this point. My order was placed mid August I never received it almost a month later. I never got updates on the status of my package, customer support did not respond to my 3 online request for help initially, I had to call customer support 4 times to get help from an agent. ABSOLUTELY UNACCEPTABLE and UNSATISFACTORY. My first order from this company was stolen, none of my items received, horrible customer service, and no one cares on the team! I'm disgusted honestly.

I've bought many times from fashion nova. Most of the time, the items fit and are in a good condition. They do have a lot of promo codes, which is nice. However, a lot of the clothes are made with cheap material even if they're on the pricier side, so you have to look what the item is made of. Another big issue in my opinion is that they can't keep their items in stock which is extremely frustrating. They also never have a date of restock and, you can ask for a notification for when the item is back in stock, but I think I only had a notification once or twice in the two years shopping on the website. Would help if you could pre-order even with a promo code, they wouldn't lose any money and customers. Also, they have the WORST customer service i've ever seen. If you ask a question, they just send you a copy-paste answer, even if it doesn't really answer your question and you never hear from them again, I don't know what the people in customer service are paid for. Finally, the track number works half the time, shipping is free to usa and canada over 75$, they don't do refunds and i'd recommend reading the reviews; sometimes the clothes are not always true to size.

I've ordered a dress for my prom. However, on the fashion nova page the bill was incorrect (they didn't include the dicount I got from a promo code) and I wasn't able to get my dress. I contacted fashion nova's customer service multiple times to get a right bill so I can get my dress. I didn't get the bill and they asked me to rate the support I've received. My ticket was already closed. It was the worst experience ever - the dress was never shipped to me and it was returned to them. I hope I can get the refund on that. And I don't recommend any people outside of USA to ever buy here - you won't receive any help and even your package.

Terrible customer service. Atrocious. Argumentative and refusing to giving my money back even after reporting them to better businesses bureau. For months I been getting stupid automated messages whenever I try to reach out to them. None of them knows what's going on. I paid for items I never received. Their clothing quality is absolutely terrible and cheap. I will never do business with them again. Do not support this scamming company

I returned at least $100 of merchandise because I didn't like the fit and I cannot get a hold of ANYONE to get the money for the returned items put on a gift card ( since that's the only option for returns).

I have been literally sending messages online and calling for over a month now... looks like they are just going to keep $100 of my money.

Nightmare customer service.

If you ever purchase anything from them, make sure you plan to keep it!

Now that I have read many of their reviews, it seems that many others have had the same problem. I am not sure that I will ever order from them again.

I feel like they are super dishonest and stole from me. This isn't okay.

Nightmare. Nightmare. Nightmare. Nightmare. Nightmare. Nightmare. Nightmare nightmare nightmare nightmare nightmare nightmare Nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare nightmare customer service!

They'll take your money.

Do not order from here! They marked my package as delivered yesterday August 5th, but no one came and also I didn't receive text updates at all. I'm pretty sure they did that to reach there allow delivery time. It's been 19 days since I placed my order (mind you I order July 21 2020 and even with delays that's way to long to have not gotten my order. I want my almost 200$ in items and then I will never order from them again. They have no customer service line and on top of that no one gets back to you via email. For them to claim to be a successful business they don't act like it and reading some of the comments I see we're having some of the same issues. If it is a lawsuit please let me in on it too.

You can't return anything you bought on sale. The clothes might not fit. The quality also just feels cheap. This dress isn't what's advertised; the material and colour are very different from the picture. The colour isn't the same and the quality is different. It doesn't even look like the picture and it doesn't change when you put it on. And this nude blouse is way shorter and cropped in real life when you wear it.

I was scammed by fashion nova. I placed an order they took my money. I didnt receive any type of confirmation email. When I emailed them apparently my ordered was being returned lol which is a joke because it was never sent out. Now they are giving me the run around for me to get my money back. With all that's happening in the world and they do this stealing from people. It's not right. I will walk completely naked before I ever order or recommend this company to anyone! I've attached the email sent from them which is the only email I've gotten since my order was placed. Smh

Do not buy anything If you are not 150% SURE you're keeping what you're buying. I've always had issues with them but now I'm over It. Never again. I received a jean romper that was defective. I sent an email the minute I received with pictures as well as all of my order info to avoid any issue. It's been 4 days and I haven't gotten any response from them. Plus If I do, they will expect me to pay for returning the item that THEY SENT IT WITH A DEFECT. That's a total disrespect. They simply don't care since they have enough money to not need your business. Don't do It.