I purchased 16 outfits from fashion Nova on November 10 or November 15,2020. I received my outfits on November 25,2020. 8 of the outfits were totally garbage. I pulled up the site and entered the required information to return the outfits. I had to pay $7.99 for a return shipping label. I returned the outfits on November 25,2020. I received an email with the order number on November 29,2020 that they received the outfits and that I will receive an email shortly for an e-credit for $194. I never received the email. On December 6,2020, I emailed fashion Nova because I did not receive a e-credit nor a refund. No response. I sent another email today. Fashion Nova support emailed and said that there is no such order on file. I emailed again with the order number, the refund email that they sent me, and the post office tracking number. They emailed me again stating order not found and that I need to send the information again. I think that they just don't want to credit me. All I want is my $194

I have been waiting for a refund since August for a package that never got to me. They are still saying the refund is on its way and it is December. I decided to give them another shot and now I've received a package that is just flat out missing some boots. You have to file a claim every time you want to talk to them and can't reply to their emails so it is impossible to have a conversation. They have stolen about $100 dollars from me and I am so disappointed because I had such high hopes for their clothes.

I kept getting repeated email after email about Cyber Monday "90% off of EVERYTHING" " no promo code needed" and so on so I ordered my usual classic jeans. Quickly disappointed to see they were the EXACT same price the last 2 times I ordered them go figure. Anyway I paid extra for 2 day shipping only to receive a follow up generated email they also sent my sister who paid for 2 days shipping the same day I did! They knew they couldn't ship it in two days but still charged me the extra cost? What business does that to their customers, and this isn't the first time. I'm so fed up with businesses taking advantage of people. Fashion nova should be looked at for this as they frequently lie on the website and even in the customer care emails after I reached out to them. Yes their just jeans but I will never support or buy a single thing from fashion nova again. Stop lying about discounts on your site that will never exist. Classless

I have been contacting them for over a month about a missing package ($305). I contacted the shipping company (originally marked delivered) and they said it was not delivered and they never had the package. I have called over 10 times. You sit on hold for about an hour. I give them my claim number (from my first phone call) then every time they say I need to wait 6 more days. I have twice to speak with a manager two times and no one is never available. They are a SCAM. Ridiculous. DO NOT SHOP THERE. YOU WILL BE THROWING YOUR MONEY AWAY. THIS SHOULD BE ILLEGAL. Also, I submitted a claim with the BBB.

Please do not order from this company. Their clothes are cute, but they lie about everything like charging you for faster delivery and it coming even later than what it would have for regular delivery. Also, one of my items came damaged, and it was an expensive one so of course I wanted to return. I had sent probably over 5 emails, and filled out around 6 help forms on their website to get help with the damaged item, as it says on the site that reporting damaged items must go through a specific process. Well, it has been almost two months and nobody has answered back. I've called, emailed, filled out multiple help forms, and nothing. Customer service is absolutely terrible, and non existent. I will not be ordering again, unfortunately.

I have spent waaaaaaay too much money on this website for them to steal $50 at checkout. I put items in my cart cyber Monday that were on sale BECAUSE they were on SALE! Well when I go to pay for my order my order was $50 more than it said in my cart total. I caught it a tad too late, wasn't paying attention when I clicked Apple Pay and paid for it. I've emailed, called some bogus number I found online and still no response except for a generic automated one. All I want is for them to pay me back the difference and I don't want it in store credit because I'm done with them. There's 0 customer support.! Do not buy from this website!

My order ******* was placed 12/3/2020, I selected (4 day shipping for $14.99 Received Tuesday12/8/2020. It's now the 7th... I dont have a tracking number to track. This items was selected 4 day shipping BECAUSE IM FLYING OUT OF TOWN WEDNESDAY MORNING. For there to be NO TRACKING this means Fashion Nova still has my order. That's a problem BEACUSE I'm sure my item will not be in Houston Tuesday 8th. IM EMAILING AND WILL CONTINUE TO EMAIL FOR A RETURN!

This is the WORSE retail company out there! Let me tell you why. I have bought from this company 3 times. The first time I bought from them, the fabric of one of my clothing items was really poor, and rough on my skin. I requested a refund, and instead of returning my money to the original payment method, they gave me a gift card, which I hate. I don't understand how a big company like that have a hard time refunding people's money.

After a few months, I decided to leave it all behind and buy some scrubs because I told myself that one bad clothing item did not mean the company was all bad since so many people buy from there. However, when my scrubs came, the fabric was so bad, that the color of the fabric was leaving marks on my underwear and staining everywhere I would seat. After one wear, it was pretty no longer wearable as the fabric literally was dismantling itself and falling pieces by pieces as if it was rotten or something.

My thrid shipment on the other hand NEVER came. I ordered 2 weeks before black friday with promise that my order will be there in 5 to 7 days. They never sent my order then sent me an email to review their items. After sending them an email notifying them I have not received my order, they sent me a tracking number. But when I tracked my package down the delivery company said fashion nova has never sent them my package. It's been three weeks and I have not received my package. It's literally IMPOSSIBLE to get in contact with them as they have no phone number for customer service and do NOT answer emails as they should. The 2 first times I emailed them, they basically sent me an auto-generated message rather than having someone real answering my emails. As of right now, I have left them over 5 emails and none of them has been responded to.

WORST company ever! With the WORSE customer service. STRONGLY DO NOT RECOMMEND THIS COMPANY. They don't care about customers, they only want your money!

This site is great if you are looking for good cheap clothes, but just know you are taking the risk of getting items that aren't sewn properly and will break down within a few months. I had an order that was missing two items that equaled to $100. Their customer service will stop responding and will not solve their issues. All they kept doing was offering me coupons that would expire by the weekend. (Coupons that we're less than the sale on their website) I lost money and respect for this company. They truly do not try to resolve any issues and are insulting.

I ordered with them several times and although I do not agree with their return policy, I continued to purchase. The last two times I purchased with this company they did not apply the promised discount code, one was "BOGOFREE", I have screenshots of the before and after purchase where it shows that the purchase was discounted. I contacted "customer service" in which Jose was less than helpful. I am truly disappointed in the way this business is run. Not applying a promoted discount is fraudulent and a complete breach of a promise you make to your consumer. Fashion Nova utilizes social media influencers for advertisement to the working class people that are currently under a lot of stress and PRESSURE! I am a frontline EMERGENCY DEPARTMENT healthcare worker that cares for people that are suffering through this pandemic as I am. The only thing I wanted was to purchase a few items of clothing to make me feel more human at a time like this. I am also a single parent with a single household income, this company is shameful.

Not only do they not take responsibility for this horrid shipping company, their customer service emails (because they will not receive calls) are extremely unhelpful. Imagine a delivery company that says on their website, package could not be delivered, WHEN YOU STAYED AT HOME ALL DAY! This happened all week, I called their customer service line and they were delightfully unhelpful. I hold fashion nova responsible, because I made the choice to do business with them and not this gaslighting company. And by the way, I STILL HAVE NOT RECEIVED MY PACKAGE.

Fashion Nova has a no refund or replacement policy on their shipments when they chose the carrier (LaserShip) to ship it. They said they will help resolve the issue but that has not happened, they won't even respond to the email (only way to contact customer service). Why do they continue to use a carrier that has such bad reviews. It seems that they don't care about there customers satisfaction, only the money. No one has money to lose at a time like now. Beware of the fine print. Most often times, we forget to read it.