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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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This place is absolutely safe. The service is amazing and it has never disappointed me. I will definitely buy more here again.
I love how there is such a wide range of products available on Fashionnova, many of which can be great especially when they have discounts ongoing! The shipping is timely and the packaging is sturdy. Wished they'd give more free items with purchase though.
Pretty good site for now. I have to wait till see I see the product I've ordered, but so far so good :) thanks fashionnova!
I love fashionnova! I have been buying from this website for several years. Prices are reasonable and there are always sales and freebies with your order.
Good, very fast, a lot of products. I like and will be share with friends, lots of products to choose from and fast delivery!
This is a website where you can find your fashion. I just wish that I could organize my wish list on fashionnova.
Love the product.
Great quality and craftsmanship! Bought two and they both function flawlessly and much better than I anticipated! Contemplating adding a few more to my wardrobe! I highly recommend them.
FN is a great company, Customer Service is the most helpful and courteous of any vendor I have ever dealt with. They stand behind their products, make changes and substitutions until the customer is satisfied. Cannot say enough great things about this company, products and their staff.
Nice clothing but sometimes the quality doesnt match the pictures, huge selection from very clever and interesting products!
So far so good, I have not had any complaints about shipping time, pricing, or quality! I generally look forward to their sales and I like the variety of items they carry. Looking forward to doing more business with them!
Professional with lots of sales/discounts and convenient clothes found on the site for easier buying. Many product reviewers give valuable input under the listings and give off a trustworthy, homely feel.
When I made mistake and ordered a shirt too small, they took it back and sent right size. Can't get and better (or more right) than that. And, that wrong sized shirt was on sale at a terrific price, too.
Good reward program, excellent choice of products and great prices! This is the only place I buy my fashion clothes from! :)
Very on trend and affordable; also good if you're just looking to experiment and don't want to shell out an exorbitant amount for a trend. The only thing stopping me from giving it five stars is the inefficiency of the interface and inflexibility of the search function.
This was probably the fifth or sixth order from Fashionnova. The prices and delivery were right where we thought they'd be, and the products are great as always.
I love fashionnova, they have a wide selection of clothes, shoes and much more. From now on, I will always order from Fashionnova, the customer service is also very nice, once I had a question regarding my package, I was very nicely received. I always have and will recommend Fashionnova.
Good reward program, excellent choice of products and great prices! This is the only place I buy my lovely products from! :)
So far nothing but good things to say, great website to buy homecoming dresses and everything else! Easy website to navigate, and great products!
Very happy with the service and the clothing was exactly as pictured. Free shipping and coupons are always appreciated, will definitely continue ordering from fashionnova in the future!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

