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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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California
1 review
1 helpful vote
Follow Bitina S.
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Ordering was easy clear and no issues. Cant wait to see my purchases from fashionnova, trustworthy and easy to use!

Date of experience: June 6, 2018
New Jersey
1 review
1 helpful vote
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Ive ordered at Fashionnova a couple of times now and I havent been dissapointed one single time! The quality of the products is true to what is pictured and what is detailed in the description.

Date of experience: June 6, 2018
Tennessee
1 review
0 helpful votes
Follow Gerry T.
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I have ordered many items from this website and there were no problems whatsoever. All items were amazing and I will continue using this shop. Just check sizing tables and everything will be fine!

Date of experience: June 6, 2018
Massachusetts
1 review
1 helpful vote
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My cousins and friends really love the site, they've brought a bunch of stuff here. They recommended to me and I felt in love immediately! It's cheap and the quality of product has been described in detail, the shipping is also a plus point for it. I've overused my monthly money this time but I won't regret it :D

Date of experience: June 6, 2018
California
1 review
1 helpful vote
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I added to the order 2x, and Fashionnova was very easy and pleasant to work with. All the orders came in very quickly. Great service.

Date of experience: June 6, 2018
California
1 review
1 helpful vote
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Amazing service
June 6, 2018

Amazing clothes and so cheap and reliable, amazing service, amazing price and amazing quality. What more can you ask

Date of experience: June 6, 2018
Washington
1 review
1 helpful vote
Follow Cassandra M.
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Love their pictures they provide for all the products on the site. But wish there were more filter options. It gets a little overwhelming with the amount of products you look through to try to find what you might want...

Date of experience: June 6, 2018
California
1 review
1 helpful vote
Follow Samantha T.
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Highly Recommended! I would recommend this company to anyone as it is easy to use and offer lots of sales.

Date of experience: June 6, 2018
California
1 review
1 helpful vote
Follow Deanna F.
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I love shopping here since there is affordable. One of the best suppliers of interesting, original products for every taste.

Date of experience: June 6, 2018
California
1 review
1 helpful vote
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Offer good price
June 6, 2018

Offer good price and variety of product to choose from. Whenever I can't visit, fashionnova is where I go shopping!

Date of experience: June 6, 2018
District of Columbia
1 review
1 helpful vote
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AMAZING!
June 6, 2018

AMAZING! I definitely would recommend Fashionnova to anyone. I can't wait to buy more stuff, lol. :) thanks!

Date of experience: June 6, 2018
Washington
1 review
2 helpful votes
Follow Tala n.
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I never received my package and their customer service is a piece of rotting garbage. They would not answer my calls and would be very useless via email. In sum, after a few days of attempting to get my order through their useless help... its still not here.

Date of experience: June 5, 2018
Massachusetts
2 reviews
3 helpful votes
Follow c s.
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The fact that this site only offers 'store credit' and will not refund your original method of payment is borderline fraudulent. The website claims to have "easy returns", but a $13 return shipping fee for $44 worth of merchandise is ridiculous! I certainly will not be placing any future orders here.

Date of experience: June 5, 2018
Texas
1 review
1 helpful vote
Follow Ashia C.
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You guys have the worst customer service ever! I've spent over 700$ on fashion nova and I love the clothes but the customer service and lack of correct shipments has finally taken me over the edge. Never again. Too bad because id love to have my man dress in fashion nova men. Fix your system and train your employee's before starting a new line SMH

Date of experience: June 5, 2018
Nevada
1 review
1 helpful vote
Follow Estelle G.
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Overall nice, but a little pricey considering the quality i would urge fashionnova company to be stricter on the quality of the clothes selling online.

Date of experience: June 5, 2018
Minnesota
1 review
1 helpful vote
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Speedy shipment
June 5, 2018

Very nice customer support. Speedy shipment. Thank you so much for bring me nice and great things to my country!

Date of experience: June 5, 2018
California
1 review
1 helpful vote
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Amaaazing
June 5, 2018

I loooove this store great variety of clothing and items. I just bought a cute organizer that you will never find in any us stores. Its very secure and fast plus the shipping is 3 dollars on everything! Free if you spend 25 or more plus the coupons they have sometimes. I recommend this site to every body.

Date of experience: June 5, 2018
Massachusetts
1 review
1 helpful vote
Follow Rosie S.
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Whenever something was out of stock, I would immediately receive an email with apologies and my money refund. Never received bad quality or broken things.
I would recommend buying from fashionnova to everyone! Very very trustworthy and awesome online shop.

Date of experience: June 5, 2018
New York
1 review
1 helpful vote
Follow Eula M.
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In the years I've been buying from fashionnova, I have never had any problems. Wide range of different products, I usually buy clothes from them.

Date of experience: June 5, 2018
New York
1 review
1 helpful vote
Follow Jose F.
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I think fashionnova is a great website to buy all my things from clothes. The delivery is also very fast and I love all the things I get on the site.

Date of experience: June 5, 2018