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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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We monitor reviews for authenticity

Colorado
1 review
1 helpful vote
Follow Hattie M.
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My order was done correctly, promptly and is a great value too! I couldn't ask for better customer experience. Thank you Fashionnova!

Date of experience: June 7, 2018
California
1 review
1 helpful vote
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I have been ordering from of Fashionnova for over a year and have never been disappointed in the quality of the products. I will continue to recommend them to colleagues.

Date of experience: June 7, 2018
California
1 review
1 helpful vote
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Great job FN!
June 8, 2018

Jacket arrived on a cool day, so put them on and got immediate compliments. Great looking on a high-quality jacket! Warm without being sweaty, wicks away moisture both inside and outside.

Date of experience: June 7, 2018
South Carolina
1 review
1 helpful vote
Follow Stacie J.
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I love the clothes they all fit amazing, but be careful if u send something back. I sent something back and it said it was delivered to them but when I reached out to them they lost my return and couldn't track the package like I did. And won't issue me a refund! Ridiculous!

Date of experience: June 7, 2018
Australia
1 review
0 helpful votes
Follow June M.
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I know there are so many other reviews about their shipping being awesome. But I purchased something over 4 weeks ago, hoping itll be on time for my 21st which is in 2 days. Tomorrow being a Friday... it really cuts it short. I love FashionNova, but for the past 14 days, after constantly keeping an eye on my parcel tracking number, it says its been in transit to Australia... which is where I live... it kind of sucks now. I will get a refund & try another place last minute tomorrow... its a huge let down with their shipping and timing... but overall, amazing clothes!

Date of experience: June 7, 2018
Virginia
1 review
1 helpful vote
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Great service
June 7, 2018

I never had a problem with the shipping, shipping came pretty fast than the estimated arrival date and the packaging of the products were excellent.

Date of experience: June 7, 2018
California
1 review
1 helpful vote
Follow Felicia H.
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Amazing store
June 7, 2018

This clothing store gives high quality pieces of clothing for a low price and the variety amazes me and I find something new every time I look on the website. Would recommend this to many friends

Date of experience: June 7, 2018
California
1 review
1 helpful vote
Follow Raquel D.
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First time to shop on fashionnova. Can't wait to get my clothes! Great products and relatively fast shipping :)

Date of experience: June 7, 2018
California
1 review
1 helpful vote
Follow Samantha A.
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The clothing styles they present are not the ones i can find in store where i live. They are very cute, good quality and are sold at cheap to fair prices. So glad i gave this site a try, no regrets! Would highly recommend!

Date of experience: June 7, 2018
California
1 review
1 helpful vote
Follow Brandy L.
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I really like the style of clothing they sell and their prices are good. The quality and sizing can hit be or miss so be sure to read reviews.

Date of experience: June 7, 2018
Germany
1 review
1 helpful vote
Follow Essie L.
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I told all my friends about this site and they liked it too. Once again if you need to ease your mind look no further than here :).

Date of experience: June 7, 2018
Texas
1 review
1 helpful vote
Follow Vivian J.
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If you have any doubts just use this review to put your mind at ease. Honestly I dont think ive ever found a site that made me consider spending so much money since they have so much stuff that I liked.

Date of experience: June 7, 2018
North Carolina
1 review
1 helpful vote
Follow Stacy M.
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Now I do understand that lot of people just say stuff im a skeptic too believe me but im also a picky person and this site fits all my needs.

Date of experience: June 7, 2018
District of Columbia
1 review
1 helpful vote
Follow Kathryn P.
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Everything about this site is great! From the cute and stylish clothes to the low prices and every day discount even just how easy it is to use is all amazing.

Date of experience: June 7, 2018
California
1 review
0 helpful votes
Follow Jacqueline A.
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Excellent!
June 7, 2018

Great Design and Brilliant Colors.
I really loved the order that was just received.
Thank you Fashionnova for another job well done!

Date of experience: June 6, 2018
New York
1 review
1 helpful vote
Follow Grace H.
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Awesome Awesome
June 7, 2018

Love shopping on fashionnova. Quality is guaranteed and the shipping is great, Will come back again :)

Date of experience: June 6, 2018
Virginia
1 review
1 helpful vote
Follow Rachel R.
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All I would say is to look at their return policy before thinking of buying clothes, or other such things that are sensitive to sizing.

Date of experience: June 6, 2018
Texas
1 review
1 helpful vote
Follow Florence F.
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For finding really cute bras, but you need to know your size, although a chart for each brand would be nice to have since they sometimes vary

Date of experience: June 6, 2018
Oregon
1 review
5 helpful votes
Follow Laah W.
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My order #******* was never delivered or it was stolen and Im requesting a reshipment of my order or a refund. Otherwise, I can report FashionNova to the FTC for fraud and they can take care of it for me. The order was placed on 5/22/18 and I was expecting the almost $200 ordered to be delivered on 5/29/18, according to their online tracking system thru Ontrac. I also received an email on the expected delivery date, stating they had delivered my package. Only that wasnt true. I was home lounging in the living room and hadnt heard a single knock at the door and no one rang the doorbell. So if the package was delivered, it was stolen off my porch. I have a feeling it was never delivered. I contacted Ontrac, terrible customer service. Even though they physically handled my package they told me it has nothing to do with them and I needed to contact FashionNova. Getting in touch with FashionNova was an even bigger pain. No one answered the phone. So I emailed them and finally got a response from Alvaro. He sent me a claim form and instructed me to complete the form and he would forward to Ontrac and in 30 days they would solve it. After a few emails, Alvaro stopped responding. What they are doing is illegal. And something must be done about it. Either make improvements or shut the company down. I strongly encourage other victims of this scam to report FashionNova to the FTC (Federal Trades Commission) that way FashionNova can be investigated.

Date of experience: June 6, 2018
Arizona
1 review
1 helpful vote
Follow Peggy H.
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I would say everything sold at fashionnova is great for fashion accessories, they have good prices and very good sales

Date of experience: June 6, 2018