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business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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We monitor reviews for authenticity

Texas
1 review
1 helpful vote
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Lots of options
June 8, 2018

Lots of options, Very many brand options. All in a fair price range. Excellent website in general. Thank You Fashionnova!

Date of experience: June 8, 2018
Georgia
1 review
1 helpful vote
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One stop place to get your fashion needs! So much to choose from and I appreciate that they do not censor honest reviews.

Date of experience: June 8, 2018
Alabama
1 review
1 helpful vote
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The transaction process is very quick, simple, easy to use and very safe. I would definitely recommend this company to anyone!

Date of experience: June 8, 2018
Texas
1 review
2 helpful votes
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Scam!
June 8, 2018

They are thieves WITH ABSOLUTLY NO CUSTOMER SERVICE. Who will not resolve an issue when their company is the one who messed up. Save your money and your sanity. You can get the same items through many other companies AT A LOWER PRICE! Don't try to reach anyone on the phone either they don't answer. Filed with BBB as well.

Date of experience: June 8, 2018
Pennsylvania
1 review
1 helpful vote
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The buying experience at fashionnova is very comfortable, easy and safe. There is an expansive selection of products to choose from that have accurately given pictures showcasing the product and many reviews allowing the consumer an insight into the product.

Date of experience: June 8, 2018
Minnesota
1 review
1 helpful vote
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Wonderful website
June 8, 2018

Wonderful website. Amazing product. Very simple to buy. Discounts and offer always available. I love fashionnova

Date of experience: June 8, 2018
California
1 review
1 helpful vote
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I am very satisfied with their service and assistance. They respond to any type of request quickly and efficiently.

Date of experience: June 8, 2018
Texas
1 review
2 helpful votes
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Will shop again
June 8, 2018

I had never heard of this site before but its great. Brands i recognize at really cheap prices! Will shop again

Date of experience: June 8, 2018
Georgia
1 review
1 helpful vote
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Great
June 8, 2018

Ive ordered from Fashionnova many times and my experience has always been amazing. The shipping is fast and reliable, products are as described and the prices are great. I do virtually all my online shopping on this site!

Date of experience: June 8, 2018
California
1 review
1 helpful vote
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Happens exactly as they say. Clothes are heavy grade cotton and great colors. Im giving other subscriptions as gifts.

Date of experience: June 8, 2018
Texas
1 review
1 helpful vote
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Fashionnova is the perfect place to find fashion that isn't the same old stuff that you see every single person wearing around Europe

Date of experience: June 8, 2018
New York
1 review
1 helpful vote
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Great company!
June 8, 2018

Great company, great prices, great customer service. Would definitely do business with them again. Recommended to all!

Date of experience: June 8, 2018
Florida
1 review
1 helpful vote
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Mostly good quality products but it's very difficult to tell what the sizing is going to be like on certain products as they differ so much.

Date of experience: June 8, 2018
New York
1 review
1 helpful vote
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There's always something new to look at!. I usually look on the site for bags and random products. There are good deals, and I don't always purchase only when on sale too.

Date of experience: June 8, 2018
North Dakota
1 review
0 helpful votes
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Great place for online shopping! I'm not one to shop online but when my friend suggested to give fashionnova a try, i feel in love with it.

Date of experience: June 8, 2018
New York
2 reviews
1 helpful vote
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Order number: *******
Date 6/4/18
So I ordered 4 items but I needed a particular dress for an occasion coming up! It was a black dress that I thought I loved. The size on the plastic bag was right but the actual size of the dress was 4 sizes too small. Now Im fuming! Who packages their items? I looked at the policy return. Now Im really fuming! After reading the reviews, I see they claim they dont receive their returns way too many times! So not only will I not have the dress on time but their policy is that I have to pay for their shipping return! Does that mean Im paying for their mistake and still wasting my money on a company that never receives their returns anyway! Really? Ill never order from them again! Shame On You Fashion Nova. I would have given you a big zero if I could! These 5 star reviews are fake. Next step... Better Business Burroughs... Im pissed I actually have to waste more of my time with this company!

Date of experience: June 8, 2018
California
1 review
1 helpful vote
Follow Gretchen C.
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I was concerned with the low price of the items I ordered. I wasn't sure about the quality I would receive. I am happy to say, it was excellent. I will definitely order again!

Date of experience: June 8, 2018
California
1 review
1 helpful vote
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I have made several orders to Fashion nova. They are always helpful and do quality work at an affordable price. What else could you want?

Date of experience: June 7, 2018
California
1 review
1 helpful vote
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This is my third apparel purchased from FN, and I've been delighted with every purchase. They offer great pricing on high-quality shirts and jackets, and delivery is always ahead of their quoted lead time. I will return to purchase in the future and make a point of telling others of FN.

Date of experience: June 7, 2018
California
1 review
1 helpful vote
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I was pleased with the service, I called to ask some questions, they were answered. I placed my order and received my order shortly after it was set.

Date of experience: June 7, 2018