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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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Lots of options, Very many brand options. All in a fair price range. Excellent website in general. Thank You Fashionnova!
One stop place to get your fashion needs! So much to choose from and I appreciate that they do not censor honest reviews.
The transaction process is very quick, simple, easy to use and very safe. I would definitely recommend this company to anyone!
They are thieves WITH ABSOLUTLY NO CUSTOMER SERVICE. Who will not resolve an issue when their company is the one who messed up. Save your money and your sanity. You can get the same items through many other companies AT A LOWER PRICE! Don't try to reach anyone on the phone either they don't answer. Filed with BBB as well.
The buying experience at fashionnova is very comfortable, easy and safe. There is an expansive selection of products to choose from that have accurately given pictures showcasing the product and many reviews allowing the consumer an insight into the product.
Wonderful website. Amazing product. Very simple to buy. Discounts and offer always available. I love fashionnova
I had never heard of this site before but its great. Brands i recognize at really cheap prices! Will shop again
Ive ordered from Fashionnova many times and my experience has always been amazing. The shipping is fast and reliable, products are as described and the prices are great. I do virtually all my online shopping on this site!
Happens exactly as they say. Clothes are heavy grade cotton and great colors. Im giving other subscriptions as gifts.
Fashionnova is the perfect place to find fashion that isn't the same old stuff that you see every single person wearing around Europe
Great company, great prices, great customer service. Would definitely do business with them again. Recommended to all!
Mostly good quality products but it's very difficult to tell what the sizing is going to be like on certain products as they differ so much.
There's always something new to look at!. I usually look on the site for bags and random products. There are good deals, and I don't always purchase only when on sale too.
Great place for online shopping! I'm not one to shop online but when my friend suggested to give fashionnova a try, i feel in love with it.
Order number: *******
Date 6/4/18
So I ordered 4 items but I needed a particular dress for an occasion coming up! It was a black dress that I thought I loved. The size on the plastic bag was right but the actual size of the dress was 4 sizes too small. Now Im fuming! Who packages their items? I looked at the policy return. Now Im really fuming! After reading the reviews, I see they claim they dont receive their returns way too many times! So not only will I not have the dress on time but their policy is that I have to pay for their shipping return! Does that mean Im paying for their mistake and still wasting my money on a company that never receives their returns anyway! Really? Ill never order from them again! Shame On You Fashion Nova. I would have given you a big zero if I could! These 5 star reviews are fake. Next step... Better Business Burroughs... Im pissed I actually have to waste more of my time with this company!
I was concerned with the low price of the items I ordered. I wasn't sure about the quality I would receive. I am happy to say, it was excellent. I will definitely order again!
I have made several orders to Fashion nova. They are always helpful and do quality work at an affordable price. What else could you want?
This is my third apparel purchased from FN, and I've been delighted with every purchase. They offer great pricing on high-quality shirts and jackets, and delivery is always ahead of their quoted lead time. I will return to purchase in the future and make a point of telling others of FN.
I was pleased with the service, I called to ask some questions, they were answered. I placed my order and received my order shortly after it was set.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

