Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Elaine B.
Unfollow Elaine B.
Share Review
Report Review

Fast shipping anywhere to the world is also very cheap. I would recommend this company to anyone who is looking for a good clothing store online.

Date of experience: June 9, 2018
California
1 review
1 helpful vote
Follow Lois E.
Unfollow Lois E.
Share Review
Report Review

You can refine your search however you like with just a few clicks. Not to mention, the prices are very cheap compared to other retail stores.

Date of experience: June 9, 2018
Alabama
1 review
1 helpful vote
Follow Ellen M.
Unfollow Ellen M.
Share Review
Report Review

I've bought from fashionnova multiple times. Their website offers great styles of clothing and an easy to use format

Date of experience: June 9, 2018
Illinois
1 review
1 helpful vote
Follow Alexandra Z.
Unfollow Alexandra Z.
Share Review
Report Review

The quality of the clothes from when they reach my doorstep are always in mint condition, I have to stay I'll always shop here for clothes from now on

Date of experience: June 9, 2018
Pennsylvania
1 review
1 helpful vote
Follow Lana G.
Unfollow Lana G.
Share Review
Report Review

I've been ordering from fashionnova for the past month and i have to say there predictions on shipping dates are always correct.

Date of experience: June 9, 2018
Texas
1 review
1 helpful vote
Follow Daisy S.
Unfollow Daisy S.
Share Review
Report Review

Their clothes are good quality ones. You can find anything you need on their website. There are clothes to suit to many different styles!

Date of experience: June 9, 2018
Australia
1 review
1 helpful vote
Follow Shannel T.
Unfollow Shannel T.
Share Review
Report Review

SCAM101
June 9, 2018

FN, is a scam, they do not ship your purchases, and even better they say they shipped it to the 'wrong address', there's nothing called 24-hour customer service, they do not respond to your messages, emails or calls!

Date of experience: June 9, 2018
Colorado
1 review
1 helpful vote
Follow Hannah M.
Unfollow Hannah M.
Share Review
Report Review

I love going to the website and wish shopping, and sometimes I can't resist an item they have on sale or different new clothes it just speaks to me. So much fun and everything I have purchased has been of excellent quality.

Date of experience: June 8, 2018
California
1 review
1 helpful vote
Follow Pam D.
Unfollow Pam D.
Share Review
Report Review

CS was great!
June 9, 2018

I had a very pleasing experience dealing with Fashionnova.com. I was having a problem viewing the item I wanted, and it was late in the sale date available. Customer service was able to fix my problem and extended the sale date for me to place my order. Also, I couldn't be happier with the product that I purchased.

Date of experience: June 8, 2018
California
1 review
1 helpful vote
Follow Belinda B.
Unfollow Belinda B.
Share Review
Report Review

They are truly fantastic. Super transparent, excellent customer service. 10/10 would recommend to all.

Date of experience: June 8, 2018
California
1 review
1 helpful vote
Follow Mae A.
Unfollow Mae A.
Share Review
Report Review

The quality of the product was great. And when I had several items needing returned from a large order, they were very helpful and it was so easy, even online, to do so.

Date of experience: June 8, 2018
Canada
1 review
1 helpful vote
Follow Jess C.
Unfollow Jess C.
Share Review
Report Review

This is TERRIBLE
June 8, 2018

I ordered something from fashion nova and the first thing that went wrong was the shipping. I didnt see my purchase at all and when I contacted them they said they would give me a store credit and they have not. I expected this 2 months ago. What really pissed me off was when I called them I was on for 2 hours and no one answered. TERRIBLE WEBSITE AND SERVICE. This is a total scam. Will never shop here ever again

Date of experience: June 8, 2018
New Jersey
1 review
1 helpful vote
Follow Elvira M.
Unfollow Elvira M.
Share Review
Report Review

The website layout, customer service, time to ship are all excellent. I have made 4 purchases in the last 6 months. Pricing wise, if they are on sales, products are value for money but you really need to do your price research. All products received so far have all in order.

Date of experience: June 8, 2018
Florida
1 review
1 helpful vote
Follow Yolanda A.
Unfollow Yolanda A.
Share Review
Report Review

I love fashionnova
June 8, 2018

Great quality items, good shipping. The good customer service. All my shoes, dress, and clothes come from the fashionnova website.

Date of experience: June 8, 2018
Florida
1 review
1 helpful vote
Follow Carmen S.
Unfollow Carmen S.
Share Review
Report Review

Disappointed
June 8, 2018

I ordered a cute two piece outfit on this site and there was a problem with delivery due to a part of the shipping address was put in wrong and that was my fault. I tried to see if I could have it edited but the site said it was too late since it had already shipped. I couldnt pick up the package at my local post office by confirming personal info but by only contacting the sender (fashion nova). Before I could get a response back about my package they had already shipped my package back to the company. I emailed agAIN asking for a refund and was emailed back saying that Id get store credit back and I was okay with that since Id just purchase the same outfit again. Its been two months now and I still havent gotten my store credit or a response about my purchase and thats very upsetting with the service they are providing

Date of experience: June 8, 2018
Colorado
1 review
1 helpful vote
Follow Belinda A.
Unfollow Belinda A.
Share Review
Report Review

Good quality clothing for cheap prices. Helps satisfy my fashion trend needs! :) Good Job Fashionnova!

Date of experience: June 8, 2018
District of Columbia
1 review
1 helpful vote
Follow Mindy J.
Unfollow Mindy J.
Share Review
Report Review

Shipping time can extend for a while. Be careful of sizing. Overall quality and experience is good from Fashionnova

Date of experience: June 8, 2018
Michigan
1 review
1 helpful vote
Follow Maggie P.
Unfollow Maggie P.
Share Review
Report Review

Fashionnova is honestly the best shopping site to shop. I can never find any cute clothes locally so i have to shop online regularly and fashionnova is my to go shopping site.

Date of experience: June 8, 2018
Florida
1 review
1 helpful vote
Follow Vickie W.
Unfollow Vickie W.
Share Review
Report Review

LOVE!
June 8, 2018

LOVE! This website from overseas :) Easy to navigate this website, reasonable prices overall and shipping was simple all in all great experience. Thank you

Date of experience: June 8, 2018
California
1 review
1 helpful vote
Follow Cheryl F.
Unfollow Cheryl F.
Share Review
Report Review

Fashionnova always ensure the products deliver to their customers. Level of product quality is definitely within your acceptable range

Date of experience: June 8, 2018