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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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I ended up finding this website after shopping through other websites and decided to take a leap of face after seeing this really pretty space dress on sale, then ended up loading my cart with a hoodie and some track pants all for $50.
DO NOT ORDER FROM THEM - THEY WILL REFUSE TO REFUND YOUR MONEY IF YOU RETURN.
Fashion Nova will only issue store credit for returns. A bunch of crap for an online retailer. I was a first time customer at Fashion Nova. I placed several orders with them in a couple of days time (preparing for an upcoming vacation). The first order was delivered and I did not like most of my purchases. The clothes were made cheaply and not the quality I prefer to wear. I saved all original packaging, receipts, packing slip, forms and returned the next day. As I was going to return I noticed all of the online complaints about their return policy and refusal to issue a refund - only store credit. I do not WANT TO ORDER ANY MORE FROM THIS STORE. I sent a message asking for a refund to my card and have been told that is not their policy. I gave them their merchandise back in a timely fashion, unworn and with tags. I want my money back. In reading about their return policy, it seems you have to order through PayPal to get around this "policy." Consumers are doing that so that their money is protected.
Usually, these kinds of online stores that sell cheap clothes sell just that, cheap clothes. But, surprisingly, fashionnova has good clothes and items that never disappoint me! I will never stop using this site!
Fast services and products. I love this page, sometimes stock is long to arrive but very trustworthy..
You should always go to the reviews and check if someone mentioned you should go a size up, and always use the sizing information for best purchase! <3
I can spend hours looking through the products they offer which they do at a good price. I will definitely be purchasing through fashionnova in the future, especially their accessories
I have not yet had to seek recourse over damaged merchandise or something I didn't like, so I can't attest to the quality of customer service or ease of return though honestly it would take a truly horrible experience to sour my love for fashionnova.
So many good. Love the ease of shopping, Good prices, Products are cheap and I heard good opinions about this site.
The prices are pretty reasonable, very grateful for this website, will be checking it out more often from now on
Nice website, to buy fashionable clothes, if you are a small person and love fashion you'll definitely love their clothes.
The only thing maybe is that they said my packacke would come at least before 2 weeks, but got my package a little after 3 weeks! So I am looking foward to receiving my package on time this time.
Just placed my second purchase from fashionnova after a successful first one. Happy that I got my package
Such a great website! Easy to navigate and full of great information. I wouldn't hesitate to recommend fashionnova!
I just recently placed my order with Fashionnova and hopefully my items come in time! The site is easy to navigate and there is plenty of reviews for each item.
I like the website and clothes, but the checkout process was a bit confusing, and I ended up having to go through slightly different processes three different times. I love the clothes, sales, and general website, though!
I just placed an order in fashionnova and it has a wide range of items. It has amazing shipping options and offers discounts for multiple products. All the reviews that I read were amazing.
Would shop here again, however the shipping rates for orders under 45$ for Canada isn't too convenient, as I would have to wait to buy a haul every time I shop here.
Great experience so far, no problems with previous orders and shipment. Quality and appearance of products is usually the same as said on website.
I have spent 10 minutes putting my order together only to lose it at the checkout because I was not logged in. Either disable shopping when not logged in or allow me finish the transaction!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

