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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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California
1 review
1 helpful vote
Follow Lady B.
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I ended up finding this website after shopping through other websites and decided to take a leap of face after seeing this really pretty space dress on sale, then ended up loading my cart with a hoodie and some track pants all for $50.

Date of experience: June 15, 2018
Pennsylvania
1 review
1 helpful vote
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DO NOT ORDER FROM THEM - THEY WILL REFUSE TO REFUND YOUR MONEY IF YOU RETURN.
Fashion Nova will only issue store credit for returns. A bunch of crap for an online retailer. I was a first time customer at Fashion Nova. I placed several orders with them in a couple of days time (preparing for an upcoming vacation). The first order was delivered and I did not like most of my purchases. The clothes were made cheaply and not the quality I prefer to wear. I saved all original packaging, receipts, packing slip, forms and returned the next day. As I was going to return I noticed all of the online complaints about their return policy and refusal to issue a refund - only store credit. I do not WANT TO ORDER ANY MORE FROM THIS STORE. I sent a message asking for a refund to my card and have been told that is not their policy. I gave them their merchandise back in a timely fashion, unworn and with tags. I want my money back. In reading about their return policy, it seems you have to order through PayPal to get around this "policy." Consumers are doing that so that their money is protected.

Date of experience: June 15, 2018
Washington
1 review
1 helpful vote
Follow Verda C.
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Usually, these kinds of online stores that sell cheap clothes sell just that, cheap clothes. But, surprisingly, fashionnova has good clothes and items that never disappoint me! I will never stop using this site!

Date of experience: June 15, 2018
California
1 review
1 helpful vote
Follow Vania H.
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Fast services and products. I love this page, sometimes stock is long to arrive but very trustworthy..

Date of experience: June 15, 2018
Virginia
1 review
1 helpful vote
Follow Edris E.
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Love it
June 15, 2018

Fashionnova have majority of the things I'm looking for, and so far the prices are decent enough... love it.

Date of experience: June 15, 2018
Arizona
1 review
1 helpful vote
Follow Eleanora M.
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You should always go to the reviews and check if someone mentioned you should go a size up, and always use the sizing information for best purchase! <3

Date of experience: June 15, 2018
New Jersey
1 review
1 helpful vote
Follow Antonina S.
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I can spend hours looking through the products they offer which they do at a good price. I will definitely be purchasing through fashionnova in the future, especially their accessories

Date of experience: June 15, 2018
Washington
1 review
1 helpful vote
Follow Lorie D.
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I have not yet had to seek recourse over damaged merchandise or something I didn't like, so I can't attest to the quality of customer service or ease of return though honestly it would take a truly horrible experience to sour my love for fashionnova.

Date of experience: June 15, 2018
Illinois
1 review
1 helpful vote
Follow Merrilee B.
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Good prices
June 15, 2018

So many good. Love the ease of shopping, Good prices, Products are cheap and I heard good opinions about this site.

Date of experience: June 15, 2018
California
1 review
1 helpful vote
Follow Lilliam I.
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The prices are pretty reasonable, very grateful for this website, will be checking it out more often from now on

Date of experience: June 15, 2018
North Carolina
1 review
1 helpful vote
Follow Daysi G.
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Nice website
June 15, 2018

Nice website, to buy fashionable clothes, if you are a small person and love fashion you'll definitely love their clothes.

Date of experience: June 15, 2018
Massachusetts
1 review
1 helpful vote
Follow Ena M.
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The only thing maybe is that they said my packacke would come at least before 2 weeks, but got my package a little after 3 weeks! So I am looking foward to receiving my package on time this time.

Date of experience: June 15, 2018
California
1 review
1 helpful vote
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Just placed my second purchase from fashionnova after a successful first one. Happy that I got my package

Date of experience: June 15, 2018
California
1 review
1 helpful vote
Follow Treena S.
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Such a great website! Easy to navigate and full of great information. I wouldn't hesitate to recommend fashionnova!

Date of experience: June 15, 2018
Ohio
1 review
1 helpful vote
Follow Steven C.
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I just recently placed my order with Fashionnova and hopefully my items come in time! The site is easy to navigate and there is plenty of reviews for each item.

Date of experience: June 15, 2018
Wisconsin
1 review
1 helpful vote
Follow Argelia A.
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I like the website and clothes, but the checkout process was a bit confusing, and I ended up having to go through slightly different processes three different times. I love the clothes, sales, and general website, though!

Date of experience: June 15, 2018
Texas
1 review
0 helpful votes
Follow Joey B.
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Amazing
June 15, 2018

I just placed an order in fashionnova and it has a wide range of items. It has amazing shipping options and offers discounts for multiple products. All the reviews that I read were amazing.

Date of experience: June 15, 2018
Texas
1 review
0 helpful votes
Follow Idalia P.
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Would shop here again, however the shipping rates for orders under 45$ for Canada isn't too convenient, as I would have to wait to buy a haul every time I shop here.

Date of experience: June 15, 2018
Texas
1 review
1 helpful vote
Follow Breanne P.
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Great experience so far, no problems with previous orders and shipment. Quality and appearance of products is usually the same as said on website.

Date of experience: June 15, 2018
New York
1 review
1 helpful vote
Follow Georgann G.
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I have spent 10 minutes putting my order together only to lose it at the checkout because I was not logged in. Either disable shopping when not logged in or allow me finish the transaction!

Date of experience: June 15, 2018