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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Colorado
1 review
3 helpful votes
Follow Koko K.
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Horrible
June 19, 2018

I ordered two piece tropical set from Fashionnova, I didn't expect to get such a poor quality set.
1)First of all quality is really bad.
2) I ordered Small size, and it was small, but it was huge, especially top
3) they don't return money, they give you store credit.
4) I was trying to leave a bad review on their website, but they never posted it.
So don't be surprise with all these 4 and 5 stars review on their website, it's all fake.
They never post negative reviews.
Very dissapointed. Will never order anything fr9m this cheap quality website.

Date of experience: June 18, 2018
California
1 review
1 helpful vote
Follow Rachael D.
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A one-stop-shop!
June 18, 2018

I just keep on coming back. They have most products I'm after at the best prices - I'd be mad not to! Keep up the great work Fashionnova!

Date of experience: June 18, 2018
California
1 review
1 helpful vote
Follow Jacqueline R.
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I love FashionNova.
Great products.
Good prices.
Fantastic service.
And of course shop at your leisure.

Date of experience: June 18, 2018
California
1 review
0 helpful votes
Follow Sherry H.
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Fashionnova.com - Consistently delivers a premium online shopping experience with prices significantly lower than local shops.

Date of experience: June 18, 2018
California
1 review
1 helpful vote
Follow Beverly S.
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I have been a customer of FN for a long time now. I am more than happy with the service they provide, and the prices are excellent.

Date of experience: June 17, 2018
California
1 review
1 helpful vote
Follow Amy A.
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Outstanding service
June 18, 2018

I have ordered several items from Fashionnova, and the service has been easy, and the delivery fast. Top quality products too.

Date of experience: June 17, 2018
California
1 review
1 helpful vote
Follow Josephine H.
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Well served
June 18, 2018

No problems with the ordering side. Deserves 5 stars if the order arrives as expected. - perhaps that is when I should review?

Date of experience: June 17, 2018
New York
1 review
1 helpful vote
Follow Wanda F.
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I have been happy with every order I have placed. The products have been excellent quality and exactly what I expected. Delivery has always been prompt and within the scheduled time.

Date of experience: June 17, 2018
California
1 review
1 helpful vote
Follow Yolanda E.
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I've been using Fashionnova for quite some time. I have never had to return an item. The delivery is always within it's time limit. I thoroughly recommend FN.

Date of experience: June 17, 2018
California
1 review
1 helpful vote
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Quick and Easy
June 17, 2018

Quick and secure shopping experience, items always arrive expeditiously and beautifully presented. The best shopping site!

Date of experience: June 17, 2018
California
1 review
0 helpful votes
Follow Ollie R.
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Ordering is relatively easy. If you leave something out the site takes you back to the right place. The bonus code was a plus today. Many thanks to Jennifer.

Date of experience: June 16, 2018
California
1 review
1 helpful vote
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Great!
June 17, 2018

User-friendly website, straightforward to search and place your order. Products were delivered promptly which I did appreciate greatly.

Date of experience: June 16, 2018
California
1 review
1 helpful vote
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Excellent service
June 17, 2018

I have been shopping with Fashionnova for years and loved the experience. From the savings and service to online help, it is the only way to buy for your personal needs.

Date of experience: June 16, 2018
California
1 review
1 helpful vote
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5 Star
June 17, 2018

I have been ordering from Fashionnova for many years and have never had a problem. They are professional and the most reasonable with prices.

Date of experience: June 16, 2018
Minnesota
1 review
3 helpful votes
Follow LaRonda N.
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I ordered Cassy Distress Jeans twice both time the jeans arrived damaged and I returned them still wanting for my 10.00 shipping and handling can't wait to be finish $#*!ing with these dumbs...

Date of experience: June 16, 2018
Illinois
1 review
3 helpful votes
Follow Khaliyah H.
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Im not gone lie, fashion nova does have pretty decent cute clothes. But the policies & customer service is trash. First tjeh got a bogus $#*! policy about no refunds & only giving store credit. $#*! if I want a refund of MY MONEY I want that refund then. I cant do $#*! w/ no $9.99 store credit. I cant get $#*! w/ store credit but a sock for one foot. And then the customer service is trash af too. Yall got a number on yall website but that hitch be ringing for a hour straight. Dead $#*! over fashionnova goof $#*!. & if I dont get my refund i will fire yall $#*! up again, dont play w/ me.

Date of experience: June 16, 2018
Canada
1 review
3 helpful votes
Follow adelia f.
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I ordered from Fashion Nova about a month ago got an order that I thought was mine when I opened up the order to look to see what my items were was not anything that I ordered the packing slip actually had somebody else's name on it when I went about looking to contact fashion Nova the only way to actually contact them is through email no number can't to speak to anybody on the phone so emails have been going back and forth and nothing has been resolved still haven't got any of my order got a slip at my door today to go pick up a parcel at Shoppers Drug Mart so I went I had to pay $42 in Duty fees to open up this parcel and to my surprise once again they sent me somebody else's order packing slip had somebody else's name on it it's been a month and I still have not received my refund or my order now I am out $240 plus $42 that I know how to pay for somebody else's Duty fashion Nova has been the worst experience I have ever had with online shopping I gave them on one star but really I shouldn't even give them stars because that's how horrible

Date of experience: June 15, 2018
Washington
1 review
2 helpful votes
Follow Tina D.
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Today is June 15,2018, I placed my order from fashion nova and was emailed I was qualified for 40-80% off using a promo code, I used the promo code and was still not granted the discount, this is the second time this has happened, the first time it happened I called customer service and was also unsatisfied with the poor service. Fashion Nova clothes are great Ive been shopping here for years but to my understanding Im very disappointed in the lies fashion nova is telling, be careful thinking you have a discount when you really dont

Date of experience: June 15, 2018
Croatia
1 review
3 helpful votes
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Just no.
June 15, 2018

I just oreder two pieces of clothing from them and I realised that I need one of them in a bigger size. I sent an e-mail right away, the order wasnt even shipped but they said that they are not able to do anything about it. I am very mad because it was not that cheap at all, I know it is my fault but I assumed they would help me out. But no, they literally said no. My friend had the same situation with Asos and they solved it in 30 minutes. I am really disappointed.

Date of experience: June 15, 2018
Texas
1 review
1 helpful vote
Follow Ria M.
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I love Fashionnova
June 15, 2018

I love Fashionnova, they have a super fast service, I love the way they package all the products and the prices are always so good, sometimes, even cheaper than the brand store. The clothes are the best quality, and the prices are the best.

Date of experience: June 15, 2018